Salesforce - Qualtrics integration: Marrying two data sets - Employee data and SFDC Outbound message
We have been successful in setting up the outbound message in Salesforce to trigger a survey from Qualtrics whenever a case is closed in Salesforce. We have also setup an integration between Success factors and Qualtrics to send employee data and ORG hierarchy to Qualtrics. Qualtrics has both data sets at this stage.
Is it possible to map a field from one dataset to another. To be specific, we need "case owner's manager email" for the close loop email alert and ticketing, which is not available from Salesforce but available in Success Factors info that is fed to Qualtrics. Are there ways to pull the manager email and associate it with the Salesforce outbound message so that it becomes part of the transaction?