'An error occurred while processing your request.' When logging in or opening my survey | XM Community
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'An error occurred while processing your request.' When logging in or opening my survey

  • 24 April 2018
  • 1 reply
  • 127 views

I distributed my survey yesterday but since about an hour ago people get an error when opening it.
I get the same one, also when I want to log in!
It says:
An error occurred while processing your request.
Reference #97.27a9645f.1524568291.19120458

Can anyone help me? The chat doesn't work..
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Best answer by Emily 25 April 2018, 00:00

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1 reply

Userlevel 6
Badge +7
Hi @Anouk94!

Chat is typically available 5AM MST to 4:30PM MST, however, our Dublin team typically manages our early chat hours between 5AM and 7AM and they were not online this morning. But, you can always reach our support team via phone or email!

Furthermore, this is definitely an issue you will want to raise with our support team, so I recommend trying to touch base with them again!

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