Why is my data export not showing the comment values for comment questions? | XM Community
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Why is my data export not showing the comment values for comment questions?

  • 9 July 2018
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When I export my data I have some records that show a value such as 'QID9_20180611052504837' for the comment questions. This looks to be a time stamp - why is this here? What does it mean? It is not there for all records, some do in fact show a comment. This is for a survey that is using and IVR integration.

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Best answer by LaurenK 12 July 2018, 21:34

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Hi @James_Byrne_Kantar! After taking a closer look at your inquiry, I believe this is a question our Support team would be best able to handle. If you have not yet already, feel free to reach out to our team so they can work with you on this question!

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