Getting an error message when mapping to a Salesforce record? | XM Community
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Getting an error message when mapping to a Salesforce record?

  • 11 November 2017
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I am mapping to a record, but I keep getting the following error message in the debug email: "Error creating new Survey_Response__c, error: invalid cross reference id(INVALID_CROSS_REFERENCE_KEY)" What's happening?
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Best answer by LaurenK 12 July 2018, 21:40

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Userlevel 7
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Hey @Barnaby! This happens if you try to map back IDs of records that do not exist inside the organization that your account is linked to. To fix this, you can relink your account to the correct Salesforce organization.

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