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Net Promoter Score

RoseMM70 Salem, OR, USa Qubie ✭
edited July 30 in Survey Platform


I'm new to Qualtrics. I'm trying to conduct surveys using qualtrics. Two of my surveys require the use of a 7-point Likert Scale. I'm trying to use the Net Promoter Score to set up my option but the scale is set up to 10. Is there a way to reduce the scale from 10 to 7?

Thank you,


Best Answer

  • Harshal_
    Harshal_ India Guru ✭✭
    Accepted Answer

    Hi @RoseMM70

    NPS is a standard question with scale set to 10.

    However for 7 point scale you can have a multiple choice question with horizontal alignment and group them into promoters, passive & detractors into the survey flow.