Best practice for managing surveys | XM Community
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Best practice for managing surveys

  • 18 April 2021
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Dear all,
the usecase that I have seems to be quite unusual as I was not able to find anything on the web:
My task is to create and administrate a number of different surveys per event.
Each of my events has 3 different roles of people involved (Visitors (1-20), Sales (1), Marketing (1))
For each role there is 1 particular, specific survey-type with a dedicated set of questions.
The current approach is NOT to collect survey responses over a longer period of time, but evaluate the surveys per event. In other words, there are is a small number of survey-responses from three different survey types per event.
Due to that my idea is to have 1 object per event in Qualtics (created via API) that allows me to list different contacts assigned to different survey types
e.g.
Event: Customer visit at ASM SMT Center of Competence, 04/19/2021
'John Doe', john.doe@somecompany.com, SurveyType: Visitor
'Dina Dee', dina.dee@anothercomp.com, SurveyType: Visitor
'Steven Strong', steven.strong@mycompany.com, SurveyType: Sales
'Mark Clever', mark.clever@mycompany.com, SurveyType: Marketing
None of these surveys are supposed to be anonymous.
As far as I have understood, there is an object-type 'Distribution', which seems to be the most suitable one to collect the contacts involved, but as I take it, it does only support one (1!) survey-type. Is this correct ?
Can this approach be somehow realized ? Is there some best practice to do so ?
Thank you & kind regards
Christoph


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