Course Evaluations: Student Reminder Emails failed!

My university does not use Qualtrics for course evaluations - but we did have a period of time last fall when all emails going out of Qualtrics stopped working (so no survey invitations, no survey reminders, no auto-emails generated by survey responses).  Do you know if emails have been going out outside of the course evaluations?

Hi ​@csulb.spot.6584! I apologize for the inconvenience here. I have located and escalated your support ticket in effort to find the quickest solution! The Technical Team will continue to be in contact with you.

no problems with regular Qualtrics so far. surprisingly all our faculty emails were sent and just the student invitations, but no reminder emails were sent to students.

We experienced a similar issue with Qualtrics distributions for our course evaluations.

We are a Google Workspace school and think that when Google depricated “less secure apps” it broke our existing “Basic” SMTP relay configuration in Qualtrics. We then set up a Google OAuth2 application using a service account and configured the SMTP relay to use that OAuth2 application to facilitate the connection between Qualtrics and our Mail server.  This did not resolve our issue. After working with escalated Qualtrics support our SMTP relay configured with the OAuth2 application magically started to work. We’re not sure what caused it to be fixed.