Creating and Managing Users | XM Community
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The final post in our user permissions series. Let us know what else you would like to see!

Permissions Interactions:

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General Guidelines: 

  • The permissions for a single user can override a User Type permission, but they cannot override a Division level permission.
  • Division permissions generally override other permissions when disabling a feature. If a feature is disabled for a Division, it will be disabled for the user and cannot be manually enabled for the user. The User Type does not matter in this setting.
  • If a feature is disabled for the User Type but enabled for the Division, the feature will be disabled for the user but it can be manually enabled for the user.
  • Permissions manually set for an individual user will override User Type settings if there is no Division or if the feature is enabled for the Division.
  • Brand administrators are exceptions. Brand administrators should not be put in Divisions because they can manage users and Divisions from the Admin page without restrictions. If you would like a user to have administration capabilities for only a single Division, consider making the user a division administrator instead.
  • Group permissions will only apply to the content within a group, not to the users themselves.

Additional Support Pages: 

Other helpful resources: