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What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
Join now to get product help, connect with thought leaders, and build your global network. 🏆

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WELCOME TO THE QUALTRICS

Experience Community

27,333 Topics
74,756 Replies
44,878 Members

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Submit, discover, and upvote product ideas to evolve the Qualtrics product roadmap

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Expert discussions spanning customer, employee, & research excellence

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Access self-paced on-demand courses, Qualtrics certifications, and webinars

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Community member success stories & Community highlights from the week

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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|2 months ago

2111

Announcing our first X4 keynote speaker + calling ALL speakers 📣

Forum|Forum|2 months ago

1391

Introducing: Jose, Experience Community Manager!

Forum|Forum|1 month ago

11011

⬆ Level Up 2026 | Badge of the Month | January 2026

Forum|Forum|1 day ago

170

Recently active
Product Forum
Thought Leadership

G

gdutson_pcor

Jobs & Careers

VOC Operations Manager job posting in Austin - Procore is hiring!

If you’re in Austin, TX and know the ins and outs of Qualtrics workflows, apply to be on my team!https://careers.procore.com/jobs/voice-of-the-customer-operations-manager-austin-texas-united-states-740b0bd4-79a9-481c-a6b5-69550b94599d We’re building

AlonsoCAdministrator

⬆ Level Up 2026 | Badge of the Month | January 2026

This month, in honor of International Day of Education (January 24), we're looking ahead and leveling up together in our Experience Community.Share what you're learning or committed to learning in 2026: a skill, subject, or area of growth you're purs

170

1 day ago

Gunjan_MalhotraLevel 3 ●●●

Workflows

worklows

How are workflow branches evaluated when multiple conditions are true, and what design pattern should be used to enforce exclusive execution?

91

C

2 days ago

MattLQualtrics Employee

Healthcare

Welcome & Introductions 👋

Welcome to the Healthcare group! 👋 I’m Matt Lauer, and I’m excited to have you join this crucial area within our Experience Community and Leaders Network.Healthcare experiences, built on human connection and trust are deeply personal and impactful. T

Candi_SoLoLevel 1 ●

How can I tell which channel my anonymous survey link was completed in?

I created a survey with an anonymous link. The survey link was sent to our communications department. THEY distributed the survey link in various ways (we did not use Qualtrics distribution).1) Emailed anonymous survey link to a customer list 2) Put

AlonsoCAdministrator

🎉 A Year in Reflection | Badge of the Month | December 2025

This month, we're creating a collective collage of moments, milestones, and memories from our Experience Community. Share a snapshot from 2025 that tells your story. This could be:A personal win or milestone that you're proud of A professional breakt

35148

3 days ago

Gunjan_MalhotraLevel 3 ●●●

CX Dashboards

dashboards

How does Qualtrics handle data refresh and aggregation in dashboards when filters are applied on Embedded Data fields, and why can filtered dashboard metrics differ from the same filters applied in Data & Analysis?

111

4 days ago

Gunjan_MalhotraLevel 3 ●●●

Workflows

workflow

How does Qualtrics determine whether a workflow trigger fires once or multiple times for a single response, and what internal response states influence this behavior?

30

4 days ago

D

deveer2024Level 2 ●●

Website & App Insights

Embedded App Feedback - Stars Question

I’m trying to get the stars question behave as when selecting 3 stars - 3 are becoming highlighted (have color fill) and so forth. At the moment I can’t seem to be able to create this experience. It seems weired to me… We don’t mind doing it from the

Disable Qualtrics' Suggested Answer Choices

Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we

AlonsoCAdministrator

⬆ Level Up 2026 | Badge of the Month | January 2026

This month, in honor of International Day of Education (January 24), we're looking ahead and leveling up together in our Experience Community.Share what you're learning or committed to learning in 2026: a skill, subject, or area of growth you're purs

170

1 day ago

Gunjan_MalhotraLevel 3 ●●●

Workflows

worklows

How are workflow branches evaluated when multiple conditions are true, and what design pattern should be used to enforce exclusive execution?

Candi_SoLoLevel 1 ●

How can I tell which channel my anonymous survey link was completed in?

I created a survey with an anonymous link. The survey link was sent to our communications department. THEY distributed the survey link in various ways (we did not use Qualtrics distribution).1) Emailed anonymous survey link to a customer list 2) Put

AlonsoCAdministrator

🎉 A Year in Reflection | Badge of the Month | December 2025

This month, we're creating a collective collage of moments, milestones, and memories from our Experience Community. Share a snapshot from 2025 that tells your story. This could be:A personal win or milestone that you're proud of A professional breakt

35148

3 days ago

Gunjan_MalhotraLevel 3 ●●●

CX Dashboards

dashboards

How does Qualtrics handle data refresh and aggregation in dashboards when filters are applied on Embedded Data fields, and why can filtered dashboard metrics differ from the same filters applied in Data & Analysis?

111

4 days ago

Gunjan_MalhotraLevel 3 ●●●

Workflows

workflow

How does Qualtrics determine whether a workflow trigger fires once or multiple times for a single response, and what internal response states influence this behavior?

30

4 days ago

D

deveer2024Level 2 ●●

Website & App Insights

Embedded App Feedback - Stars Question

I’m trying to get the stars question behave as when selecting 3 stars - 3 are becoming highlighted (have color fill) and so forth. At the moment I can’t seem to be able to create this experience. It seems weired to me… We don’t mind doing it from the

Disable Qualtrics' Suggested Answer Choices

Hi please add a function for disabling Qualtrics' auto suggested answer choices. Most of the surveys we plan have preplanned question and answer choices. We don’t need Qualtrics to suggest the answer choices. This feature is counter productive as we

100

M

5 days ago

Gunjan_MalhotraLevel 3 ●●●

CX Dashboards

Dashboard filters

Can dashboard filters break if a survey question adds new values later?

ReganLevel 2 ●●

Display logic based on parent group

I have a matrix question with numerous statements but all are within a group as shown below. Can I set display logic based at the group level or do I have to set it for each individual answer option?Perhaps it is better to have a separate question fo

143

8 days ago

Gunjan_MalhotraLevel 3 ●●●

Customer Experience (CX)

Embeded data

How can you carry forward Embedded Data values from one survey to another while avoiding overwriting existing values?

Juan EstebanLevel 1 ●

News

New Product - Voice + Chat Data + Email Data

Hello team,I would like to know if anyone is familiar with the function of the new projects found in the CX module, which are called: Voice, Chat data, Email data.If anyone has information about their use, implications, and functionalities, it would

80

J

5 days ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

132

5 days ago

Gunjan_MalhotraLevel 3 ●●●

Customer Experience (CX)

sso

Scenario:After SSO authentication, I want to capture additional dynamic information from the user profile (like department etc.) and store it as Embedded Data. This data will later determine which survey questions appear.Questions: How can I dynamica

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

582

16 days ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

281

1 month ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

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