QClassroom and Response rate | Experience Community
Skip to main content
Question

QClassroom and Response rate

  • June 8, 2021
  • 7 replies
  • 38 views

We are recent adopters of Qualtrics and have discovered that when using QClassroom we cannot get a response rate for our course surveys. Has anyone found a work around?

7 replies

ashleigh_quaill
Level 3 ●●●
Forum|alt.badge.img+19

Hi Cristy we're in the same boat! I know the admin portal has recently updated to show you the number of responses per course within a distribution and the total number of invitations sent for that course.
It's not quite detailed (or user friendly) enough for us so we're working on a manual solution - regular download of all responses to compare against the population file that was uploaded and calculating the response rate outside of Qualtrics.
Would love to hear if anyone else has had success with alternatives? It's definitely something we'd be keen to see Qualtrics incorporate more fully in the future (particularly for use in dashboards!)


  • Author
  • June 10, 2021

Thanks ashleigh_quaill! We may have found a solution and are testing it out. If it works I will gladly share :)


Hi, Cristy and ashleigh_quaill!
This is our first semester using QClassroom for course evaluations and I too am interested in how to better/easily track response rates for courses. Instructors have been able to do this themselves in the past, and I am hoping to find out how that can be accomplished through Qualtrics.
If you've identified a solution, I would be very appreciative to hear about it as well.
Thank you!
Elissa


ashleigh_quaill
Level 3 ●●●
Forum|alt.badge.img+19

Great to hear we're not alone elissafalcone!
Number of responses in the Admin Portal is a good first step but we have the same challenge as you where we need to get that out beyond the administrators and to the teaching staff who are actually talking with students and might have a chance to improve the response rates.
I've also just created a product idea for improved response rate widgets in CX Dashboard if you'd like to upvote it. There are so many contexts where better response rate reporting would help! If we can get the information available in QClassroom Admin Portal, it would be even better to see it on a published dashboard so that teaching staff can actually influence the response rate!


ashleigh_quaill , Cristy ,
I can't believe it, but I figured out how to create and share a response tracker with our faculty! If you are still interested, let me know and I will send you the specifics. This will be so much better for our entire institution (The University of Toledo).
Elissa Falcone
Elissa.Falcone@utoledo.edu


ashleigh_quaill
Level 3 ●●●
Forum|alt.badge.img+19

elissafalcone I'd love to hear what you've done!
Our closest thing to a solution is a second survey project where we manually upload a list of all the invitations that were sent out (we have to manually generate this based on the same population file that we uploaded into QClassroom). We can then use those invitation numbers in a custom metric on our dashboards to calculate a response rate but it's a lot of manual work (and the risk of human error makes me uneasy).
Feel free to drop me an email if that's the easiest way to share more details, or I'm also happy to share how we're doing our best to get it working. Email is ashleigh.quaill@qut.edu.au :)


ashleigh_quaill , I also sent this to your email as the images would not display here.
That's a decent workaround, too--thanks for sharing your process.
For tracking response rates for course evaluations in Qualtrics, I created a separate reporting dashboard only pulling in the information below. The data set is our current semester’s survey (and the associated enrollment data) and the only widget displaying is the ‘Response Count’ (Recorded Data in the dataset).
I created a Role within the User Admin titled, ‘Response Tracker’ and included anyone whose email contained “@utoledo.edu” and limited their view to only response rates for courses that they are listed as an instructor in. I am sure you’ve learned that anyone else that needs to have access to information in addition to their own courses needs to be removed from the User Group and instead manually share the dashboard with them (including the data they need to be able to access).
I hope this helps! Let me know if you have any questions.
Elissa