Topics started by Mattea123 | XM Community

Topics started by Mattea123

1 Topic

M
Mattea123
asked in Survey Platform

Conditional formatting within an email trigger based on a score

I have an email trigger set up to report a variety of subscores from a survey. This email gets sent to the same person every time a survey is completed. Here is what the summary email looks like:Score A = 10Score B = 15Score C = 11 Each score has a different cut-off number (anything above that number is relevant). I want the score (which is being displayed in the email trigger using piped text) to either be highlighted red or the text color to be red if that number meets the cut-off. So, for example, if the cut-off score is equal to or greater than 11, the email summary above would instead look like this:Score A = 10Score B = 15Score C = 11 I am assuming custom code is needed to achieve this, and that I would need conditional formatting for each set of piped text (since each score has a different cut-off number). Please note that I am a total novice when it comes to html code, so please be basic in your instructions. Thank you!

3
Deepak
QPN Level 8 ●●●●●●●●
7 months ago

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