Discover XM Community news, events, general announcements, Q&As, & more.
LIVE WEBINAR SERIESLearn Qualtrics Live November 2023 What is the Learn Qualtrics Live Series?The Learn Qualtrics Live Series consists of free, live technical trainings designed for beginner and intermediate Qualtrics users. During each event, attendees will have an opportunity to join breakout rooms where our experts will provide training on a variety of Qualtrics’ features and products.Topics will rotate throughout the year. Space for this event is limited — please register only if you plan to attend live. What can I expect from joining this event?You can expect free product training in a group setting led by one of our experts. You will have the opportunity to select the topic you would like to learn more about. The agenda will run as follows:Welcome and key Qualtrics updates (10 minutes) Breakout room sessions (60 minutes) Your resources and closing (5 minutes) Will the session be recorded and available after the event?This event will NOT be recorded or available for review followi
ON DEMAND WEBINAROn-Demand Webinar - Learn Qualtrics What is the On-Demand Learn Qualtrics Series?This on-demand course consists of technical trainings designed for beginner-level Qualtrics users. In this course, our experts provide training on a variety of Qualtrics’ features and products, including:Your Qualtrics Resources Fundamentals of Survey Building Fundamentals of XM Directory Fundamentals of CX Dashboards Fundamentals of Employee Engagement Fundamentals of Text iQ Fundamentals of Stats iQ Where can I register for the on-demand webinar?You can register for the on-demand webinar on XM Basecamp. Register now > What other options exist for this kind of training?We offer lots of other training resources!View upcoming live events on our Live Event Calendar or check out our on-demand training options Complete personalized training checklists in the Grow My Skills section of the Customer Success Hub Join the discussion in the Qualtrics XM Community Take advantage of our Certificat
Rosh Hashana 2023Happy New Year! May this year be filled with peace, family, and happiness.Sincerely,The XM Community Team
Join Our Upcoming Community Connect Event: Following up on Feedback What is a Community Connect event?Community Connect events are 45 minute-long, virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. During the event, attendees will have the opportunity to join breakout rooms to connect with their peers and share their insights. In other words, this is a collaborative event with the purpose of helping one another and building a network of peer support. Topics will rotate throughout the year. In our Q3 events, we will be discussing following up on feedback. Reviewing the discussion questions prior to the event is strongly recommended. What can I expect from joining this event?You can expect a few minutes of introduction, followed by open-forum breakout rooms where you and other XM professionals will have the opportunity to discuss following up on feedback. The agenda will run as follows:Welcome & announcements (5 minutes) In
The Qualtrics XM Community: A must-have tool for your XM toolkitBecoming a member of the XM Community is free and allows you to take advantage of so many more benefits than simply visiting the Community. It’s free: Log in using your existing Qualtrics credentials, answer a couple of questions about yourself -- and you’re a member! It’s that easy. Community Events 📍 Becoming a member of the XM Community allows you to access Community events reserved exclusively for XM Community members. “Ask me Anything” sessions with Qualtrics product specialists, invite-only Community roundtable events, virtual XM Scientist coaching, and dedicated XM Institute sessions are all part of your free account on the Community as you level up via our Rank and Rewards program. Community Programs ⭐️ The XM Community is home to special programs to help you learn and stay engaged with your peers. Community programs include:Getting Started Mondays: Every Monday, read a quick refresher on how to master the ins-an
We’ve been hard at work creating a better Community experience for you! First and foremost, we want to thank you, our XM Community members, for your generous patience during the period of Community downtime. We are thrilled to welcome you to our new and improved XM Community home! What’s new:Some of the most exciting new features include:The ability to “follow” specific community members! Like what Community superstar TomG has to say? Now you can follow him or other members directly on their profiles to stay up-to-date on their tips and tricks! An events widget directly on our Community homepage! Stay connected to Qualtrics events by browsing our wide array of virtual and live events listed on our homepage for easy access. Find unanswered questions easily -- help your fellow members and earn rewards! In the Discussions section of the homepage, you can toggle over to “Help Others” to address unanswered questions and rank up faster via our Rank and Rewards program. Twitter widget locate
Yom Kippur 2023We hope you, your family, and your friends have a meaningful fast on this holy day!Sincerely,The XM Community Team
Join us as we discuss how to think about leading CX & EX programs through times of change. Whether it be a change of senior leadership, mergers and acquisitions, economic changes or other types of change, we will discuss how to continue to show your program value, identify a clear purpose and create buy-in to work towards further benefiting business objectives.Option 1: Wednesday, August 23rd at 7:00 pm ET/9:00 am AEST - Register hereOption 2: Thursday, August 24th at 10:00 am ET/12:00 am AEST - Register hereWe’ll see you there!
August 2023 Learn Qualtrics Live What is the Learn Qualtrics Live Series?The Learn Qualtrics Live Series consists of free, live technical trainings designed for beginner and intermediate Qualtrics users. During each event, attendees will have an opportunity to join breakout rooms where our experts will provide training on a variety of Qualtrics’ features and products. In this session, attendees will be able to join expert-led breakout rooms on the following topics:Fundamentals of Survey Building Advanced Survey Building Fundamentals of CX Dashboards Fundamentals of Employee Engagement Fundamentals of Stats iQ Brand AdministrationTopics will rotate throughout the year. Space for this event is limited — please register only if you plan to attend live. Will the session be recorded and available after the event?This event will NOT be recorded or available for review following the event. Please register only if you plan to attend live. Resources shown during the event will also be made avai
XM Masters is the premier professional development training for experience management leaders.Join an exclusive, global community of customer and employee experience professionals to grow your XM competencies and accelerate your impact. Designed and delivered by Qualtrics XM Institute, this in-depth program will equip you with the advanced tools and skills that XM professionals need to transform experience-centric organizations.At a Glance12-week program combining the best of in-person workshops and virtual learning Connect and learn with an international cohort of XM professionals Learn and apply leading-edge XM skills and frameworks, with deep-dive tracks in customer and employee experience Receive feedback from peers and XM Institute facultyFor more information on this program, please see the following documents:XM Masters Student Handbook Global August 2023 Cohort SyllabusIdeal Candidates for XM MastersCustomer experience and employee experience professionals who lead programs and
Looking to improve response rates and response quality? Join us for our next free Community Connect webinar! Wherever you are in the world, we have an event for your time zone, and in your language 🌐 Click on the registration link below to join us!What will be discussed?During the 30-minute breakout sessions, a Qualtrics employee will moderate a group discussion about the following questions:When was a time your response rate was higher or lower than you expected? How do you establish your target response rate? How do you balance survey length and response quality? How do you adjust your expectations and methodology for different survey audiences? What tips and tricks have you found increase response rates? What is your experience with incentives and motivation? What has worked and what hasn’t?What is a Community Connect event?Community Connect events are 45 minute-long, virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. Dur
Ramadan 2023We want to wish you a happy Ramadan. May the month of Ramadan set your spirit alight!Sincerely,The XM Community Team
APJ EventsAPAC Qualtrics Onboarding WebinarMarch 15, 20232:30 PM - 3:15 PM AESTLearn More > クアルトリクス入門編（アンケートの編集、配信）March 28, 20233:30 PM - 5:00 PM AESTLearn More > クアルトリクス入門編（データの可視化）March 30, 20233:30 PM - 5:00 PM AESTLearn More > Need help converting timezones? Find your time zone here!
XM Pros Virtual MeetupListening Beyond Employee Surveys: Using Unstructured Data | Option 17 PM EST // 9 AM AESTMarch 15, 2023Register now > XM Pros Virtual MeetupListening Beyond Employee Surveys: Using Unstructured Data | Option 211 AM EST // 5 PM CETMarch 16, 2023Register now > Expert Q&AExpert Q&A feat. Dr. Cecelia HerbertAll DayMarch 20 - 24, 2023Register now >
Holi 2023 We wanted to reach out and wish you a colorful day full of loved ones, celebrations, and health!Sincerely,The XM Community Team
May 2023 Learn Qualtrics LiveWhat is the Learn Qualtrics Live Series?The Learn Qualtrics Live series consists of free, live technical trainings designed for beginner and intermediate Qualtrics users. During each event, attendees will have an opportunity to join breakout rooms where our experts will provide training on a variety of Qualtrics’ features and products. In this session, attendees will be able to join expert-led breakout rooms on the following topics:Fundamentals of Building a Survey Fundamentals of XM Directory Fundamentals of CX Dashboards Fundamentals of Employee Engagement Fundamentals of Text iQTopics will rotate throughout the year. Space for this event is limited to ensure a quality learning environment. Post-Event ResourcesIf you want to review your session or watch a different breakout room's session, you can find the event recording HERE.
APJ EventsAPAC Qualtrics Onboarding WebinarMarch 15, 20232:30 PM - 3:15 PM AESTLearn More >クアルトリクス入門編（アンケートの編集、配信）March 28, 20233:30 PM - 5:00 PM AESTLearn More >クアルトリクス入門編（データの可視化）March 30, 20233:30 PM - 5:00 PM AESTLearn More >Need help converting timezones? Find your time zone here!
🎉 It's the XM Community's 5-year anniversary 🎉We want to take this opportunity to thank you for making the XM Community such an incredible place! Through your amazing individual contributions, our community has grown into a home for 30,200+ members and 13,000+ answered Questions! This past year we gained 6,250+ new members, 940+ Product Ideas, 10+ new topics, 21+ new Hall of Fame inductees, and we...Reached over 30,000 XM Community members. Redesigned the XM Community homepage interface. Relaunched the Rank & Rewards Program, offering 31 new rewards, 8 new badges, 8 new Linkedin badges, and more. Expanded our topics // categories to include UX & UX Research, Extension SDK, XM Community Newsletters, Expert Knowledge, Qualtrics Partner Network (exclusive to Qualtrics partners), xFlow, XM Discover, Social Connect, Survey Platform (Before March, 2021), and Virtual XM Events. Created and launched new engagement programs, such as Basecamp Wednesdays, Getting Started Mondays, XM Pr
Hello, Community friends! X4 is fast approaching, and we want to meet YOU! The XM Community team will be on-site at X4 in Salt Lake City with a special XM Community demo station. Stop by, say hello, and pick up a cool sticker (see above) only available at X4! We will also be sharing exciting news about the XM Community, enhancements to Product Ideation, and more. With so many keynotes (including Ryan Reynolds, Martha Stewart, Malala Yousafzai), who are you most excited to hear from? What are you hoping to get out of X4? What excites you the most about the event? By the way, you can view the full agenda here.If you're attending (or if you have attended before), share your thoughts! 🤓
XM Pros Virtual MeetupListening Beyond Employee Surveys: Using Unstructured Data | Option 17 PM EST // 9 AM AESTMarch 15, 2023Register now >XM Pros Virtual MeetupListening Beyond Employee Surveys: Using Unstructured Data | Option 211 AM EST // 5 PM CETMarch 16, 2023Register now >Expert Q&AExpert Q&A feat. Dr. Cecelia HerbertAll DayMarch 20 - 24, 2023Register now >
Q&A Thread for Qualtrics User ForumThis post is a thread where users can comment any questions they have after watching the User Forum event. Make the most out of the event by asking your questions here! Our experts will answer in this same thread, so make sure to check back in to see if your question has been answered! 😁Post-Event ResourcesIf you want to review your session or watch a different breakout room's session, you can find the event recording HERE.What is the Qualtrics User Forum?User forum events are live technical trainings designed for beginner and intermediate Qualtrics users. During the event, attendees will have an opportunity to join breakout rooms where our experts will provide training on a variety of Qualtrics features and products. Our next User Forum events are scheduled for May 2023. In the meantime, users can enjoy our X4 conference and private, live training options.
X4 is fast approaching, and we want the XM Community to be well represented at the event! We have a number free passes to give exclusively to XM Community members 🎟 Want one? All you have to do is comment on this thread and tell us what most excites you about X4! All commenters will be added to a raffle to win a free pass (worth $1799).Can't wait to read your comments -- and hopefully send a free pass your way!
