Announcements

Discover XM Community news, events, general announcements, Q&As, & more.

79 Topics
628 Replies

AshleyDriggsQualtrics Employee

Join us for our Qualtrics AI event series. These two events are designed to help you explore and get the most out of Qualtrics AI. “Discover What’s Possible” is a great starting point to learn about our newest AI features and how they can transform your business. Then, “Getting Started with Core Features” offers training to help you start using these tools effectively with expert-led breakout sessions. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions—“Discover What’s Possible” Upcoming Sessions—“Getting Started with Core Features”

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10 hours ago

SeanSQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Join us for our quarterly Learn Qualtrics Live event series. During the event, attendees will have the opportunity to join breakout rooms where our experts will provide free training on Qualtrics features and products. Topics will rotate throughout the year. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions Follow-Up Resources & Next Steps Session Resources Fundamentals of Survey Building Learning checklist Support page XM Basecamp course Fundamentals of CX Dashboards Learning checklist Support page XM Basecamp course Fundamentals of Employee Engagement Learning checklist Support page XM Basecamp course Fundamentals of XM Directory Support page XM Basecamp course Fundamentals of Text iQ Support page XM Basecamp course Fundamentals of Stats iQ Support page XM Basecamp course Q&A Our event ho

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2 months ago

AmaraWFormer XM Community Team Member

published in Announcements

XM Community Connect Virtual Event Series

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the Experience Community! Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions Past Sessions We have been pleased to welcome all-star speakers to our Community Connect in the past! Use the links below to access the event recordings! Feedback We value your insights and feedback. Please share your feedback on our digital events here .

72305

6 months ago

AmaraWFormer XM Community Team Member

published in Announcements

Announcing the Full Lineup of Qualtrics’ Customer Events! 🎉

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours ! These events join our event lineup alongside Learn Qualtrics Live and Community Connect . Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events: Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event! Learn Qualtrics Live : During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice! Community Connect : During

3352

9 months ago

SeanSQualtrics Employee

published in Announcements

Onboarding Office Hours Virtual Event Series

Join us for our Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions April May June Follow-Up Resources & Next Steps Explore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My Qualtrics Resources ch

2153713

10 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Virtual Event Series

Join us for our biannual XM Excellence event series. The session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Past Sessions Feedback We value your insights and feedback. Please share your feedback on our digital events here .

72332

11 months ago

Michael_CookseyAdministrator

published in Announcements

Report: AI-enabled CX

The $860 billion opportunity Our latest research report shows AI-enabled customer experience could create an estimated $860 billion in value. Executives often struggle in implementing AI across their CX operations. Our report provides a framework you can adopt, regardless of where you are in your AI adoption journey, to offer superior customer experiences and laying the foundation to integrate increasingly sophisticated AI implementations. Would you like to know more? Download now !

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6 days ago

AshleyDriggsQualtrics Employee

published in Announcements

XM Excellence: Conducting Qualitative Research in Qualtrics

About this Event Unlock the power of qualitative research! Join us for an engaging session as we explore the essentials of qualitative research. You’ll learn to use powerful tools like moderated user testing/in-depth interviews (IDIs) and unmoderated user testing. Led by Qualtrics experts Melody Lyee, Principal Product Manager, and Emily Geisen, Principal XM Scientist, this session will equip you with a strong toolkit for gathering deep insights that drive data-driven decisions. This is an event you won't want to miss! Featured Speakers Emily Geisen is a Principal XM Scientist at Qualtrics, bridging the worlds of survey methodology and cutting-edge technology to transform how researchers gather and interpret data. Her areas of focus include the core survey platform, qualitative methodologies, and AI-solutions for market researchers. Melody Lyee is a Principal Product Manager at Qualtrics, leading product development for market and UX research customers. She focuses on moderated and unm

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11 days ago

Michael_CookseyAdministrator

published in Announcements

Experience Community FAQs: All the changes coming to the XM Community

The XM Community is becoming the Qualtrics Experience Community 📣 On or about March 3, 2025, we are soft-launching our new Experience Community. Read the linked post for more information. Experience Community FAQs 1. What’s changing? The Qualtrics XM Community is relaunching as the Experience Community, a single destination for both product help, as well as XM thought leadership. The Experience Community will represent the best of two worlds -- Qualtrics product help, custom code solutions, product release notes, and everything else you love about the current XM Community -- but *also* a brand new, thought leadership side of the Community, separate from product help, and dedicated to high-level XM best practices, theory, and more. Tl;dr: This means our Community will now have two main content pillars: Product content, and thought leadership content. 2. What do you mean by “thought leadership? Qualtrics’ XM Pros community is joining forces with the XM Community here on this platform. T

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11 days ago

Michael_CookseyAdministrator

published in Announcements

Read Me: How to use the new Experience Community 💜

Our New Experience Community is Live! 🎉 As we previously announced, our new Experience Community is here. All of the same content and functionality is still here, and we are so excited to present our new thought leadership Leaders Network “neighborhood” to everyone very soon. Here’s how to navigate the new Experience Community 🤓 To find content from what used to be known as the XM Community, click on the navigation option called “Product Forum.” This is where you can find *all* historic (and new) XM Community content. After clicking on the Product Forum button, you will land on the new Product Forum page, which has retained its content and layout. Additionally, you can still find all of the historic XM Community categories in the top navigation menu under “Topics,” and you can still submit product feedback in the same way as before using the “Ideas” tab: Finding topic categories and submitting product feedback remains the same So, what’s the Leaders Network? Qualtrics’ XM Pros co

10979

11 days ago

Michael_CookseyAdministrator

published in Announcements

Discount Available! XM Community at X4 💜

Hey hey, XM Community 👋 We’ve got some special things planned for our community members at X4 this year (including a special event discount, just for you). If you are not already attending, you should be! In addition to having a dedicated Community space at X4, @AlonsoC and I will be on site, and we can’t wait to welcome you in person, and talk to you about exciting changes coming to the XM Community (an announcement post is coming on that, soon). Community Exclusives at X4: Community meet-ups at the event Newly branded, exclusive Community merch (free!) at X4 only Bonus community points for attending to be used in our new Merch Store (2500 points) Those of you who have attended know that X4 is community in action. It’s an opportunity to meet and network with Qualtrics customers you may not have met before, as well as Qualtrics leaders and staff you normally wouldn’t encounter in your day-to-day here on the XM Community. Special Community Discount Available: X4CONNECT25 Price: $1199

9177

1 month ago

Michael_CookseyAdministrator

published in Announcements

Exciting Changes Coming to the XM Community 📣

Building a best-in-class Community, together The Qualtrics XM Community has grown so much since its inception in 2017. What was initially intended to be a basic forum to connect XM practitioners has developed into a thriving, global Community, with members on every single continent (yes, even Antarctica)! Together, Community members have posted thousands of product answers, insights into XM best practices, custom code solutions, and grown their professional networks through participation in special Community groups. In 2025, we want to improve the Community experience for everyone who comes here, and also facilitate easy, direct access to the whole spectrum of XM expertise – including thought leadership from XM experts, Qualtrics product and solution knowledge, as well as customer networking opportunities – both virtually, and in-person. To this end, we are joining forces with Qualtrics’ thought leadership experts, as well as the XM Advocates, to create one combined Community for every

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1 month ago

SeanSQualtrics Employee

published in Announcements

XM Community Connect ft. David Horan, LinkedIn

In March 2025, we are thrilled to welcome David Horan ( LinkedIn ), Quality Intelligence Manager at LinkedIn to our Community Connect event! Guest speaker background David Horan is the Senior Manager of Quality Intelligence at LinkedIn, where he brings over 12 years’ experience in the tech industry to drive product excellence and enhance user experience. He has held roles at organizations such as Google and MLI International Schools. Throughout his career, he has developed a strong skill set in leadership, project management, marketing, analytics, operations, and customer experience. David has a passion for continuous learning which has led to him hold a Bachelors degree, Post Graduate diploma as well as a Master’s degree in Management of Information Systems Strategy from Dublin City University. At LinkedIn, he combines his extensive expertise and educational background to help shape the platform that connects professionals around the world. Company background LinkedIn is the world's l

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1 month ago

Michael_CookseyAdministrator

published in Announcements

X4 is Bananas! B-A-N-A-N-A-S

There’s a lot to experience at X4 in just 48 hours, but we’re making sure you have time to let loose, and enjoy time with your peers! Join us for our X4 Block Party on Thursday night at 6:30 pm. Dance to the beats of our live DJ, savor bites from neighborhood food trucks, contribute to a vibrant street mural, and capture unforgettable moments in our photo booths! We’re “getting everybody fired up,” so bring your colleagues, make new friends, and maybe even rediscover a piece of yourself from way back when. See you there!

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1 month ago

Michael_CookseyAdministrator

published in Announcements

Rick Rubin @ X4: Grammy winning-producer and author of the Creative Act

Renowned for his minimalist philosophy and shaping some of music’s most iconic moments. Rick Rubin is a nine-time GRAMMY-winning producer, named one of the 100 most influential people in the world by Time and the most successful producer in any genre by Rolling Stone. He has collaborated with artists from Tom Petty to Adele, Johnny Cash to the Red Hot Chili Peppers, Beastie Boys to Slayer, and System of a Down to Jay-Z. Creativity isn’t just for artists—it’s a driving force for innovation in business, leadership, and life. At X4, legendary music producer and Def Jam Recordings co-founder Rick Rubin takes the stage to reveal his unique approach to crafting extraordinary experiences. Renowned for his minimalist philosophy and ability to distill ideas to their purest form, Rubin has shaped some of the most iconic moments in music history. His bestselling book, The Creative Act: A Way of Being, explores the power of awareness, presence, and breaking free from convention—insights that trans

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1 month ago

Michael_CookseyAdministrator

published in Announcements

📣 X4 is BACK | Salt Lake City, USA, March 18 - 20, 2025

At X4 2025, you’ll have the chance to hear from leading brands who have successfully scaled their experience management programs to keep ahead of trends and outpace their competition. Community, live and in real time XM Community members know the value of connecting with others. X4 is community, personified. Connect in person with customers and XM practitioners from around the world. And, you’ll learn how to immediately evolve your own programs—increasing your ability to do more with less, to foster broad cooperation and alignment, and to deliver transformational impact. Unlock success in your role and industry Enjoy a learning experience that’s tailored to your role and objectives— attend sessions led by brands you know, get the latest advice from the XM Institute, and participate in interactive workshops. Main Stage Joining us on the main stage are ServiceNow’s Chairman and Chief Executive Officer Bill McDermott; Walmart Inc’s Executive Vice President & Chief People Officer, Donna Mo

116721

3 months ago

Michael_CookseyAdministrator

published in Announcements

Happy New Year to the XM Community! Looking Back & Looking Ahead...

We here on the Qualtrics XM Community team would like to wish everyone a very Happy New Year! 🎉 2024 has truly been a banner year for our Community, and all thanks to our amazing Community of members around the globe. In numbers, this is what 2024 looked like: 41,000+ registered members on the Community 13,000+ posts created 75,000+ Two-Minute Tip video views And, those are just a few of the impressive metrics demonstrating the power of community in 2024. The Qualtrics XM Community is so unique, in many ways. Our global Community of members internationally support one another across continents and time zones to help one another succeed in their respective XM programs. This shows a clear commitment within the XM industry to making sure we are collectively improving customer and employee experiences, daily. Many members celebrated important milestones in 2024, including new roles, promotions, new levels on the Community, and even multi-year anniversaries as members! One member in partic

944

3 months ago

Michael_CookseyAdministrator

published in Announcements

🗳️ Are you attending X4? Let us know if we'll see you there!

Hello, XM Community members! X4 will be here before you know it -- and we want to make sure we know if we will be seeing YOU at the event in Salt Lake City 🏔️🏔️🏔️ Let us know in the poll, and then tell us in the comments if we will have the pleasure of seeing you in person. Without giving too much away just yet, there may be a special opportunity to gather and say hello in person during the event. So, let us know! We’d also like to know in the comments if this will be your first time attending, or if you have attended X4 previously. I wonder who here has attended X4 the most number of times? 🤔 If you don’t know your plans yet, or are considering attending, please let us know that, as well!

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3 months ago

Michael_CookseyAdministrator

published in Announcements

📺 Watch Now: Basecamp Live at X4

Basecamp will be live at X4 in 2025 🎉 XM Community members know that the Basecamp training day at X4 each year is one of the main highlights of the whole event! @joshuadyer explains what to expect: This year’s Basecamp Live sessions are focused on getting you into the platform and getting value more quickly and confidently. With the technical focus of these sessions, you can expect more opportunities, including: Practice demo environments Technical assessments Q&A with our product and service teams Seats are limited, so be sure to register in advance! Have you attended Basecamp training at X4 in the past? Or are you planning on attending in 2025? Share your thoughts in the comments 👇

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4 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Q&A ft. Qualtrics Product Leaders - October 2024

This event is now available on-demand! You can find the links to each session below. We’re thrilled to bring you another amazing lineup of speakers from across Qualtrics’ Product and Engineering teams! Join our speakers to learn best practices for utilizing Qualtrics, discover new features, and uncover insights for making the most of your Qualtrics license! During the event, you will have the opportunity to join one of three breakout rooms focused on three key product areas: XM for Strategy & Research, XM for Customer Experience, and XM for Employee Experience! This is an event you won’t want to miss! Recordings now available: XM for Strategy & Research XM for Customer Experience XM for Employee Experience Passcode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post! If you have a product support question, please contact support . Comment telling

2332

6 months ago

Michael_CookseyAdministrator

published in Announcements

CX Day 2024 | Celebrating Better Outcomes & Experiences

CX Day 2024 | October 1 | Every Experience Counts 💜 It’s no surprise that CX Day is an important one for Qualtrics every year, as our customers know that every interaction is an experience that matters -- and we are celebrating the achievements of our profession! A great customer experience is a huge competitive advantage in today’s market. Customer loyalty is more transient than ever – in 2024 companies have a staggering $3.7 trillion in global sales at risk due to bad customer experiences. But, this is no surprise to savvy customers and Qualtrics customers, as we can all relate -- both as CX professionals and private consumers -- to both positive and negative CX outcomes that we ourselves have experienced. EX is naturally tightly interwoven here, as well. As CX experts, we know that the in-house employee experience will bleed through to the external customer experience. In other words, happy employees transmit their contentment to the customers they interact with. This results in a

2067

6 months ago

Michael_CookseyAdministrator

published in Announcements

CX Day 2024 | Delivering Better Outcomes | VOTE NOW ✔

October 1 is CX Day 🎉 The Customer Experience Professionals Association has declared that this year’s theme is: “ Good CX delivers better outcomes for customers, employees and organizations.” EX pros -- we see you, too! With this theme in mind, we want to hear from you! What are the best outcomes you yourself have seen or experienced as a result of good CX? This could be something you have seen or experienced as a customer, a service provider or vendor/business. Tell us more in the comments about your poll vote, and how those good CX experiences made you feel, made your customers feel, or how they impacted business outcomes!

3059

6 months ago

SeanSQualtrics Employee

published in Announcements

XM Community Connect ft. Lottie Pollak, GSK

This event is now available on-demand! You can find the links to the session below. In October 2024, we were thrilled to welcome Lottie Pollak (LinkedIn), Global Market Research Director at GSK to our Community Connect event! Guest speaker background Lottie was born in London, England, but has travelled all over the world throughout her life and now resides in London once again. Lottie is an expert in pharmaceutical market research and has worked in the industry for many years. She also has a wide variety of professional experience from selling cakes in a market, running a coffee shop, selling Filofaxes, being an osteopath, and working as a manager in the UK's National Health Service. Her broad experiences have given her the opportunity to serve many different types of “customers”. Currently, Lottie serves as the Global Market Research Director at GSK. For much of the past 20 years, Lottie has also been involved in a cause that she cares deeply about by working with The Scar Free Found

2522

6 months ago

Michael_CookseyAdministrator

published in Announcements

ICYMI: Qualtrics Launches Simplified Pricing and Packaging with New AI-Powered SuitesNews

New, flexible pricing and packaging will help organizations deliver better customer experiences, empower managers and teams, and take their strategic research to the next level. Three new suites will enable every Qualtrics® customer to leverage advanced AI capabilities and more easily scale their Qualtrics investments for the future. Qualtrics is announcing the release of three new, innovative AI-powered suites: XM® for Customer Experience helps organizations deliver better, AI-powered experiences in contact centers and across every physical and digital touchpoint; XM for Employee Experience , to help organizations engage teams, improve manager effectiveness, and make informed people decisions; and XM for Strategy + Research , to help companies better understand markets and customer preferences, design products people love and improve their brand. These changes are based on years of extensive research and are designed to better meet the needs of our customers today and into the future

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7 months ago

Michael_CookseyAdministrator

published in Announcements

📣 X4 Content Now Available On Demand!News

Stream 2024 X4 sessions from Salt Lake City and London Whether you were there in person and want to relive the magic, or whether you weren’t able to attend, X4 sessions are now available for streaming! X4 attendees have access to exclusive streaming content that can be unlocked with your business email address, while those who did not attend this year have access to a public X4 hub for access to select keynotes and an event recap. X4 Salt Lake City Sessions 🇺🇸 Public Hub Attendee Hub X4 London Sessions 🇬🇧 Public Hub Attendee Hub X4 Sydney Sessions 🇦🇺 Public Hub Attendee Hub

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8 months ago

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