Hi all,
In EX dashboards settings, there is an option called "Scales" that allows you to mark question answers as "favorable", "neutral" and "unfavorable":
I want to use this in a CX dashboard, but CX dashboards do not have this Scale setting part.
Is there any way to do this in another way in CX?
In the end, I want to add a gauge chart that shows the % favorable response score.
e.g. if the question was "the communication with support is going well" with answer options 1: completely disagree to 5: completely agree,
then I'd like the % of respondents who answered favorable, so a 4 or 5.
Thanks for your advice!
Joyca
Solved
How to build % favorable response score in CX
+27Best answer by ElieD
OK, If this is your only need, you'll dont have to recode, finally.
In your report, you can use top/bottom box to show the percentage of one set of responses.
And the result :
+39Hi JoycaV
You can use recode values in your dashboard datasource to group original values to your new ones. And then, you'll be able to manage your labels too.
Click on the blue cog
Edit the labels
Make association :
+39OK, If this is your only need, you'll dont have to recode, finally.
In your report, you can use top/bottom box to show the percentage of one set of responses.And the result :
+27Thanks ElieD , that works!
I had to search a bit because only numeric data shows up in a top/bottom box it seems, and my data was marked as a text set.
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