How to build % favorable response score in CX

Question

Hi all,In EX dashboards settings, there is an option called "Scales" that allows you to mark question answers as "favorable", "neutral" and "unfavorable":I want to use this in a CX dashboard, but CX dashboards do not have this Scale setting part.Is there any way to do this in another way in CX?In the end, I want to add a gauge chart that shows the % favorable response score.e.g. if the question was "the communication with support is going well" with answer options 1: completely disagree to 5: completely agree,then I'd like the % of respondents who answered favorable, so a 4 or 5.Thanks for your advice!Joyca

ElieD · Accepted Answer

OK, If this is your only need, you'll dont have to recode, finally.In your report, you can use top/bottom box to show the percentage of one set of responses.And the result :

ElieD · Answer

Hi JoycaV You can use recode values in your dashboard datasource to group original values to your new ones. And then, you'll be able to manage your labels too.Click on the blue cogEdit the labelsMake association :

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