How to build % favorable response score in CX | XM Community
Skip to main content

Hi all,
In EX dashboards settings, there is an option called "Scales" that allows you to mark question answers as "favorable", "neutral" and "unfavorable":

image.pngI want to use this in a CX dashboard, but CX dashboards do not have this Scale setting part.
Is there any way to do this in another way in CX?
In the end, I want to add a gauge chart that shows the % favorable response score.
e.g. if the question was "the communication with support is going well" with answer options 1: completely disagree to 5: completely agree,
then I'd like the % of respondents who answered favorable, so a 4 or 5.

Thanks for your advice!
Joyca

Hi JoycaV

You can use recode values in your dashboard datasource to group original values to your new ones. And then, you'll be able to manage your labels too.

Click on the blue cog
image.pngEdit the labels
image.pngMake association :
image.png

Thanks ElieD ,
But how do I get the % good in a gauge chart then?
Like this:
image.png

OK, If this is your only need, you'll dont have to recode, finally.
In your report, you can use top/bottom box to show the percentage of one set of responses.

image.pngAnd the result :
image.png

Thanks ElieD , that works!
I had to search a bit because only numeric data shows up in a top/bottom box it seems, and my data was marked as a text set.

Leave a Reply


Terms & Conditions