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CX Dashboards

Discuss CX Dashboards solutions, best practices, & more.

  • 880 Topics
  • 2,290 Replies
880 Topics
kgillis
Level 4 ●●●●
kgillisLevel 4 ●●●●
asked in CX Dashboards
text set percentages to gauge chart

I'm thinking about making a gauge chart that will essentially show the number percentage of the "yes" (pictured in a measure group, I would break this out for each question). I.E. I would have a gauge chart for "(Forward) Open Ended Power Question" and it would show 25%, “(Need) Explained Need for the Call” would show 75%, etc.... What's the best way to do this? Right now I have the question mapped in as a text set.  

222
jbk
Level 3 ●●●
6 days ago
Nam Nguyen
QPN Level 8 ●●●●●●●●
Nam NguyenQPN Level 8 ●●●●●●●●
asked in CX Dashboards
View contact timeline in Dashboard

Hi Community,My Qualtrics End Users is trying to know every Interactions of a single customer and their survey respond lead to what behavior. Is there a way to present the contact Timeline data contain of Transaction and Responses in Directory like this in Dashboard or some sort of it to save them the hassle of jumping around from Dashboard to Directories? Any walk around idea would be appreciated!  

465
AlonsoC
Administrator
16 days ago
R
Radiazma
asked in CX Dashboards
Survey progress

How can I add a widget to my dashboard that shows progress percentages for unfinished surveys? 

311
Shashi
Level 8 ●●●●●●●●
28 days ago
T
Tameri
asked in CX Dashboards
Modifying bar thickness in a bar chart?

I am trying to increase the height of a bars in a bar chart, this should be a very simple edit option but cannot find it.

936
T
1 month ago
A
Level 1 ●
ale9992Level 1 ●
asked in CX Dashboards
Info submitted in the authenticator to retrieve in the data export

Hello,If I add an authenticator in the survey in a way that I want participant to do the survey upon the entry of a password. Let’s suppose one participant as to enter 12345 to enter the survey as it is the info for the corresponding ‘recipiendexternaldatareference’.When I do the ‘Export data’ in qualtrics can I retrieve in the exported file this information, namely for each participant the password they entered in the survey. I tried one export, but could not find this info, maybe there are some options I need to set.

253
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 month ago
A
Level 1 ●
ale9992Level 1 ●
asked in CX Dashboards
Hide Language box on top right

Hi,I want to hide the drop box at the top right of every page. I do no want participants to see them and prevent them from changing the language. How can I do that? See image attached. Thanks 

232
A
Level 1 ●
1 month ago
C
charlesheckert
asked in CX Dashboards
Generated Test results

I have just started my onboarding with my new position using Qualtrics. I have been using the generated test results from the tool box in the survey window and all of the Data & Analysis feedback comes back in what appears to be in the Spanish language. When I imported test results from the challenges in the XM Fundamentals Certification Course, they also import as Spanish. What do you think I am doing wrong? Thanking you in advance for any advise you can share with me.

242
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 month ago
K
kmcgreevey
asked in CX Dashboards
Tracking when issues arise in dashboard

Hi all!I would like to build a widget where I can see the average amount of days after delivery which specific issues are occurring in my product. I have questions asking “what is your issue” and every survey tracks “days since delivery”. Wondering how I can put these together to see an average- anyone have an idea?Thanks!

202
K
1 month ago
M
Level 2 ●●
MadhurSinghLevel 2 ●●
asked in CX Dashboards
Distribution summary in CX dashboard

I'm looking for the ability to display the contacts that hard bounced/soft bounced and the reason why they hard/soft bounced in the dashboard. Is it possible?

436
InessaG
Level 5 ●●●●●
1 month ago
H
Huxr
asked in CX Dashboards
Copying Widgets in Dashboards and changing the data source

I want to copy the same text IQ table widget. The only difference is I want to pull from a different data source. However when I copied the table,  there is only one option for the data source, the same source that was the original table, but I cannot change to the source I want. Is there a way to do this or do I just need to make the tables from scratch if I want to change the source? I noticed that if I start from a blank text IQ table all the different data sources appear and I can change it but it would save me time to be able to copy.  

241
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 month ago
E
EmilyQual
asked in CX Dashboards
Results page not loading anything

Hi everyone, The results page wont load any data after the first question. It says “An unexpected error has occurred”. I have about 100 responses so I can’t afford to restart. I know data is being recorded as when I select an individual respondent I can see all their answers. My survey contains both Branch logic and skip logic could this be the reason? Im hoping someone will have a quick fix answer for me!

352
jbk
Level 3 ●●●
1 month ago
N
Level 3 ●●●
Neha TankLevel 3 ●●●
asked in CX Dashboards
Export of Table widget (.xlsx format) with 2 row dimensions resulting in all combination of row values

Dear All,I have a table widget that has 2 dimensions in ROW and 3 calculated metrics in COLUMN.When I export the data in xlsx format it creates combinations of all values of the 2 row dimensions. for example, if the table looks like this:When I export the data, it shows: It creates all combination of  Region with Customer and displays the value. The Display setting also has below settings disabled: What am I doing wrong ? Regards,Neha Tank 

263
N
Level 3 ●●●
1 month ago
H
Level 2 ●●
Hillary Blevins
asked in CX Dashboards
CX dashboard widget - display % of total with widget filters applied

I have added filters to a number chart to show the number of people that responded to the top box in each of 3 specific questions (very satisfied, very likely to recommend, very likely to continue as customer). The output is the number of respondents that meet all the filter conditions. I would like to display the output as a percent of total respondents instead.I don’t see how I can add calculations to a number chart or add filters to Custom Metrics or Calculations. Do I need a different widget type?

284
H
Level 2 ●●
1 month ago
J
JuneMK
asked in CX Dashboards
Create a Dashboard just like the distribute survey

Can a dashboard be created just like the distribute so others can see it that don't have a Qualtrics license?

313
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 month ago
M
mfread
asked in CX Dashboards
Choice Count in Results Dashboard

Hi all,I’m working on a dashboard under the “Results” tab in a particular survey and am struggling with creating a certain table. I can make it easily in the Reports tab (see below) but can’t figure out a way to do it in the dashboard. If it matters, each row is a different question, as we use a Loop & Merge once the respondent picks their Site. Reports is easy, as I can just choose each question as a metric, but I can’t replicate that in the dashboard. Having the count and percentage would be optimal but at this point, I also am okay with just showing the percentage. Thank you for any assistance in advance! 

191
Nam Nguyen
QPN Level 8 ●●●●●●●●
2 months ago
J
Javo Qualtrics
asked in CX Dashboards
Benchmarks for Custom Metrics (CX Dashboards)

Hi guys! ¿Any recommended (and reasonable) workaround for adding a benchmark to a Custom Metric?

140
J
2 months ago
S
Level 2 ●●
sarandosLevel 2 ●●
asked in CX Dashboards
Results viz with loop and merge

We have a survey that asks a few of the same questions, same response choices but for multiple sites.  This is set up using loop and merge.  I would like to display this data using Results (stacked bar chart or even simple data table) showing data by site in the one visualization instead of creating separate ones for each site.  In Reports you can do this using means or simple data table (see below)  but I cannot figure out the setup for this in Results.  Any ideas or suggestions?? Thank you, Stephanie

331
Nam Nguyen
QPN Level 8 ●●●●●●●●
2 months ago
kgillis
Level 4 ●●●●
kgillisLevel 4 ●●●●
asked in CX Dashboards
CX dashboard, view restrictions

I have a dashboard with 100+ people who are able to view all pages in it. I essentially want to create a private page and only share it with 3 people. I know I can place data restrictions and page access on all the other users so that they cannot see the new private page, but the thought of having to edit 100+ users from view all data to customizing it sounds very time consuming. Hoping someone has a tricky work around for this.

333
Nam Nguyen
QPN Level 8 ●●●●●●●●
2 months ago
H
Haheehong1
posted in CX Dashboards
Is My Research Service Quote Ignored?

Hi, I am using Research Service to distribute my lab’s research survey.We already paid, but since the collaboration schedule get delayed, the launching of the survey also got delayed.When we request the quote, the account development manager mentioned that quote is valid for one year. and considering the amount of the samples and survey length, it would take one week to get data. I checked the expiration date with the manger few days ago, and still almost a month left. And Next day, I send anonymous link of the survey and asked the manager to process this. But since then, I haven’t got any reply from him. Is my service deliberately procrastinated waiting for expiration?And why I cannot extend for get a refund or the un processed service quote?Since I paid, nothing has been done. I would much appreciate if someone explains what is going on. 

202
H
2 months ago
J
Level 2 ●●
JesseNLevel 2 ●●
asked in CX Dashboards
Building a simulator in a dashboard

Hi everyone,  Thank you for taking the time to read this. I’m trying to build a simulator in a Qualtrics Dashboard.Specifications for the dashboard are that we want to show:CSAT Drivers analysis on CSAT for a matrix of attributes A variable CSAT that can change based on user input into the various driversThe idea is that anyone looking at the dashboard could, say, increase the score of any of the attributes involved in the drivers analysis, and the predicted CSAT score would change based on the attribute chosen and how much its score increased by.As far as I know there isn’t any way to edit the scores of attributes from a dashboard to simulate the effects it would have on CSAT. If anyone has any ideas or has done something similar, I’d love to hear about it and what happened/what it looks like.If all else fails, I’ll likely build the simulator in excel instead.Thanks again!

260
J
Level 2 ●●
2 months ago
D
DJT_GOE
asked in CX Dashboards
Adding a sorting function to individual columns in the table widget

Hello all, I am setting up a dashboard for an annual reporting form I’ve built in Qualtrics, and am trying to figure out how to add a sorting function to each column in the table widget like you’d set up in an Excel sheet.  I have a row for each respondent on my y-axis in the table widget, and there is a column for each answer choice (0 through 10) on the x-axis. I’d like to be able to click a sorting function on the top of each column so, for example, the the respondents that selected 0 are brought to the top of the table and everyone else is pushed to the bottom. I’m not worried about alphabetical order at this point in time. Any ideas would be greatly appreciated. If it would be best to use a different widget type to get the sorting function, I’m also happy to do that.  Thank you for your help!  

181
C
Level 4 ●●●●
2 months ago
A
Level 1 ●
ale9992Level 1 ●
asked in CX Dashboards
How can I prevent survey from restarting?

Hello,I'm working on building a survey that allows participants to resume from where they left off each day. I've implemented an authenticator based on the 'ExternalDataReference,' so each participant can access their survey using a unique code.However, when I test the survey, it restarts from the beginning every time I enter the code. I need the survey to resume from the point where the participant last stopped. Could you help me resolve this issue? If this is not the right way, please feel free to propose different solutions as well! I suspect this issue might be due to opening the link in incognito mode. However, since I'm entering the code, linked to only one participant it should still work correctly, but it restart every time. How can I solve that>? Thank you.Best regards, 

523
chackbusch
QPN Level 5 ●●●●●
2 months ago
A
Level 1 ●
ale9992Level 1 ●
posted in CX Dashboards
Assistance Needed with Survey Resumption Functionality

Hello,I'm working on building a survey that allows participants to resume from where they left off each day. I've implemented an authenticator based on the 'ExternalDataReference,' so each participant can access their survey using a unique code.However, when I test the survey, it restarts from the beginning every time I enter the code. I need the survey to resume from the point where the participant last stopped. Could you help me resolve this issue? If this is not the right way, please feel free to propose different solutions as well! I suspect this issue might be due to opening the link in incognito mode. However, since I'm entering the code, linked to only one participant it should still work correctly, but it restart every time. How can I solve that>? Thank you.Best regards, 

111
chackbusch
QPN Level 5 ●●●●●
2 months ago
A
Level 1 ●
ale9992Level 1 ●
asked in CX Dashboards
Assistance Needed with Survey Resumption Functionality

Hello,I'm working on building a survey that allows participants to resume from where they left off each day. I've implemented an authenticator based on the 'ExternalDataReference,' so each participant can access their survey using a unique code.However, when I test the survey, it restarts from the beginning every time I enter the code. I need the survey to resume from the point where the participant last stopped. Could you help me resolve this issue? If this is not the right way, please feel free to propose different solutions as well! I suspect this issue might be due to opening the link in incognito mode. However, since I'm entering the code, linked to only one participant it should still work correctly, but it restart every time. How can I solve that>? Thank you.Best regards, 

131
chackbusch
QPN Level 5 ●●●●●
2 months ago
ruka
QPN Level 2 ●●
rukaQPN Level 2 ●●
asked in CX Dashboards
How to configure competitor analysis in Online Reputation Management projects

Hi,while reading about ORM projects, on Q pages it shows often ilustrations of dashboards that display a competitor comparison. It positions the scores in the dashboard against the overall competitors for the different social channels. It seems to work like a benchmarking exercise. I am not able to find information beyond ilustrations. Where are the source of this information coming from and where is it configured in Qualtrics. I also can not find references to it on the support pages. Any tips where can I find it? Thanks

472
ruka
QPN Level 2 ●●
2 months ago

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