Discuss CX Dashboards solutions, best practices, & more.
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Hello,is it possible to set up a response rate follwoing the logic, that can then be displayed/ tracked over a time course (e.g. using Dashboard filters):all responses recorded in a month / all emails sent in the same month So far I’ve only found the possibility to either use the Email Sent Time for filtering: answers are missing that were recorded in the month, but email was sent in a previous month, leading to lower response ratesor using the custom metric surveys finished (filter: survey finished time =this month)/ emails sent (email sent time = this month): no possibility for filtering with dashboard filters or displaying teh development over time.Any suggestions or ideas, what could help?Best wishes :)
Hello XM Community! Can anyone help with duplicated widgets in a recurring email? I have a dashboard page setup with a text box widget and comment ticker widget, which is filtered to show “last week’s customer comments”, and I send this across the business every Monday morning by recurring email. The email is set up using the Export Dashboard → Email Dashboard feature within the dashboard. The issue I am facing is the email will show the text box and comment ticker appropriately at the top of the email, along with a link to “view this dashboard” or unsubscribe. Below this, the text box and comment ticker is duplicated.My goal is for recipients to see the customer comments directly in the email, but not be duplicated. Does anyone have any insight on how to prevent the widgets from showing twice? Thanks for your help!Here is a screenshot of my settings...
A dashboard only accepts 60 sources. Any ideas or suggestions for handling more? I want to create a global dashboard to have an overview of my 87 touchpoints.
Hi I need a way to combine multiple numeric variables in order to generate a pie chart widget. For instance. I have questions where respondents have entered numeric values. I would like to display a pie chart that shows the weight of the sum of each category. I know that pie chart widgets only take in one variable, but I saw a use case where someone was able to do this so I am wondering how to accomplish this. Do I need to make sort of custom field or custom variable? I am new to Qualtrics and am open to any solution type.
HI,I should insert an indicator in the dashboard that shows me how many times there are unique values in the dataset with respect to a certain embedded data.Example I have 4 answers with an embedded data ProjectCode valued like this:ax11122ax11122ax11123ax11124The count distinct should return 3 because there are 4 answers with 3 unique values of the embedded data ProjectCode.How can I set a "number chart" to return this result?Thank you
Hello, I am wanting to setup our customer service officers (about 2,500 of them) to receive a pdf filtered view of the dashboard via email. The idea is to use their email as a filter for the dashboard and send it to them.Unfortunately, they are not Qualtrics dashboard users so we cannot apply the “set default value from user attribute” function. Is there another way to do this filter without creating a user? Any outside of the box ideas are welcome! Thank you!Dani
I want a widget that shows me only, for all the months/years the data was collected, the lowest NPS value. With Top and Bottom I can only get the value of the question (0-10), and with the custom metric or NPS, it doesn’t provide Bottom or Top. Anyone have ideias?
Is anyone experiencing issues with Qualtrics weighting? I suspect that something changed over the weekend. When I checked the results on my dashboard last week, the results were displayed correctly / as expected. Coming back Monday morning, there are lot of discrepancies in the results. The results This is true for all our historical dashboards and closed projects too.
I'm thinking about making a gauge chart that will essentially show the number percentage of the "yes" (pictured in a measure group, I would break this out for each question). I.E. I would have a gauge chart for "(Forward) Open Ended Power Question" and it would show 25%, “(Need) Explained Need for the Call” would show 75%, etc.... What's the best way to do this? Right now I have the question mapped in as a text set.
Hi Community,My Qualtrics End Users is trying to know every Interactions of a single customer and their survey respond lead to what behavior. Is there a way to present the contact Timeline data contain of Transaction and Responses in Directory like this in Dashboard or some sort of it to save them the hassle of jumping around from Dashboard to Directories? Any walk around idea would be appreciated!
How can I add a widget to my dashboard that shows progress percentages for unfinished surveys?
I am trying to increase the height of a bars in a bar chart, this should be a very simple edit option but cannot find it.
