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Qualtrics Platform

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8738 Topics

Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform

XM Communi-tea Poll: How many customer experience surveys should you send? 🫖Poll

It’s time for an XM Communi-TEA poll! 🫖Tell us: How many customer experience surveys should companies send out each year?Choose from one of the answer selections, and tell us more in the comments! 

35512
dxconnamnguyen
QPN Level 6 ●●●●●●
21 hours ago
M
QPN Level 2 ●●
michael_florez_voceQPN Level 2 ●●
asked in Survey Platform

TextIQ in embeebed data

Hi  Community, hope you’re doing great.I would like to know, is there any way we can take textIQ topics as embedded data to be able to export that information to Salesforce with its workflow? Regards!

4
dxconnamnguyen
QPN Level 6 ●●●●●●
22 hours ago
E
etmill07
asked in Survey Platform

Reports with subsets of question data

I am creating a very large survey - upwards of 50 questions.  When I run a report, can I have the report automatically set to run only data from subsets of the questions ie: average weighted mean of questions 1-7, another report that runs the average weighted mean of questions 7-20?  Is this possible? How would I do so?  

3
dxconnamnguyen
QPN Level 6 ●●●●●●
23 hours ago
E
etmill07
asked in XM Directory

Reports on subsets of questions in a large survey

I am creating a very large survey - upwards of 50 questions.  When I run a report, can I have the report automatically set to run only data from subsets of the questions ie: average weighted mean of questions 1-7, another report that runs the average weighted mean of questions 7-20?  Is this possible? How would I do so?  

1
dxconnamnguyen
QPN Level 6 ●●●●●●
1 day ago
M
Mattea123
asked in Survey Platform

Conditional formatting within an email trigger based on a score

I have an email trigger set up to report a variety of subscores from a survey. This email gets sent to the same person every time a survey is completed. Here is what the summary email looks like:Score A = 10Score B = 15Score C = 11 Each score has a different cut-off number (anything above that number is relevant). I want the score (which is being displayed in the email trigger using piped text) to either be highlighted red or the text color to be red if that number meets the cut-off. So, for example, if the cut-off score is equal to or greater than 11, the email summary above would instead look like this:Score A = 10Score B = 15Score C = 11 I am assuming custom code is needed to achieve this, and that I would need conditional formatting for each set of piped text (since each score has a different cut-off number). Please note that I am a total novice when it comes to html code, so please be basic in your instructions. Thank you!

1
Deepak
QPN Level 8 ●●●●●●●●
1 day ago
WilliamPeckUSNA
Level 2 ●●
WilliamPeckUSNALevel 2 ●●
asked in iQ Suite

Text iQ is pretty lame, but other than that, Qualtrics is great (Part 1)

This post discusses my experience with the natural language processing component of Qualtrics (Text iQ) (https://www.qualtrics.com/iq/text-iq/). This software is used to analyze open-text comments from surveys or other qualitative data.Part II is here - https://community.qualtrics.com/XMcommunity/discussion/18013/text-iq-sucks-but-we-love-qualtrics-part-ii/p1?new=1TeaserWe love everything about Qualtrics, except their natural language processor (Text iQ) Part I – My take Overall, we love QualtricsI can’t say enough about Qualtrics, other then Text iQ. Their support is fantastic, and they have tons of training resources which are very well organized and thorough. Here’s one example on relating data for statistical purposes - https://www.qualtrics.com/support/stats-iq/analyses/relate-data/ It's been excellent for building surveys and doing various statistical analysis. Just not for Text iQ.The Bottom Line – I find the model cumbersome, even at scaleAfter wrestling with Text iQ for 2 year

4
RicardoNobregaITZ
1 day ago
R
Rachelm
asked in XM Directory

Opt out versus remove from mailing list

What is the best practice for this situation? We are a B2B provider so we have high value contacts and deep relationships. We do an annual relationship survey every year and often times we have people who complete the survey every year. From our boucebacks, we have determined many people who have left the company. Should I mark these as an opt-out even though it is not a customer requested opt out? I want to keep our directory as clean as possible and avoid getting them included in future surveys. 

3
A
Level 4 ●●●●
2 days ago
E
Level 2 ●●
Em BraceLevel 2 ●●
asked in Survey Platform

Adding a link into a question response?

So I work at a college as an advisor for students. Sometimes when I meet with a student, they ask for really specific resources available to them. While meeting with student, I’m required to complete a document outlining what I spoke to the student about. The issue that I run into is if the student needs specific resources, I’m wondering if there is a clean way to add hyperlinks, or clickable link in a question’s response field so that when I submit the form, its sent to them with all the links intact. Right now, I have to write down all the resources separately, then send them the form and a separate email with links attached. Which is typically lost or misplaced. Please let me know if there is a way to do this. Not sure if it would require the question to include rich text or not. 

13
E
Level 2 ●●
2 days ago
V
QPN Level 1 ●
Vinay_BohraQPN Level 1 ●
asked in Survey Platform

Selecting a default option from carry forward choices

Hi All, I have a multi-select MCQ question (Q1), responses of which are getting carry forwarded as options of next single select MCQ question (Q2). Now, if a user has selected a single option in the Q1 then by default I want to get it selected in Q2 when it cary-forwarded but if a user has selected multiple options in Q1 then nothing should be selected by default.Is there a way by which I can achieve this?  

2
V
QPN Level 1 ●
2 days ago
S
s3785194
asked in Survey Platform

Reports by gender

I am currently doing a survey for university. Will qualitrics allow me to do a report showing results by gender for example, x females answered yes for question 1, and y males answered yes for question 1, and so on. 

2
MatthewM
Level 6 ●●●●●●
2 days ago
R
rosana.fernandes
asked in Survey Platform

Qualtrics x D2L

How to integrate Qualtrics x D2L in an anonymous search (It can't save IP) , so that:A. the D2l student can answer the qualtrics assessment once; and B. the teacher in D2L can’t ansewr, but he/she can see the results as of a specific date?

4
R
2 days ago
Z
Level 2 ●●
ZoeRoboLevel 2 ●●
asked in Survey Platform

Capture email at end and send thanks

I feel like this is an easy answer, but I can’t find the solution! Our survey will be distributed with a link (ie we don’t have people’s email addresses already)  At the end of the survey, we would like to ask people to leave their email address for future correspondence. What is the best way to do this? Next, if they leave an email address, we’d like to send an automatic email to them to say thank you How do we implement these steps?  thanks for your help  zoe 

5
dxconnamnguyen
QPN Level 6 ●●●●●●
2 days ago
C
Level 2 ●●
CristianPinzettaLevel 2 ●●
asked in iQ Suite

Export Text Iq topic as part of user response

Hello community, We intend to use the data from Text IQ as 1st party data for Marketing communications. Is there a way to include the topic generated by the responder as part of the survey data export?I know the open text field can be exported from the ‘data and analysis’ tab, however, it’d be great to have the Text IQ topic this response is linked to.Thanks!

2
Aanurag_QC
QPN Level 5 ●●●●●
2 days ago
J
Level 2 ●●
Juan TorresLevel 2 ●●
asked in XM Directory

Questions about the qualtrics directory

1.Can I automate the sending of samples? 2.Can I have a sample update automatically? 3.How do I survey a % of customers from different branches?

1
I
QPN Level 3 ●●●
2 days ago
sgallien
Qualtrics Employee
sgallienQualtrics Employee
published in Platform News

How Survey Distribution Methods Can Impact Your Research Results

Clients often ask, “which distribution methods result in the best response rates?” Different survey distribution methods may give you a greater chance of success.Check out this article about how to target customers more effectively for higher response rates and better quality data. 

20
sgallien
Qualtrics Employee
2 days ago
C
Chaudhary_Ajay
asked in Survey Platform

Is it possible to view the term report if the term data is not captured in the survey?

Good day Everyone! - Is there any way, if we do not capture the term data in the survey, can we still see this in the term report?

3
C
2 days ago
D
DianaOsp
asked in Survey Platform

Generate an automatic jump between two evaluations for Course Evaluation

Hello Community team,A pleasure to greet you! I really appreciate your help.  I'm using Course Evaluation type of project and I would like to validate how I could generate an automatic jump between a course evaluation and the teacher's evaluation, that is, if the student within one of his courses, completes any of the evaluations either of a teacher or a course, automatically continue to the next one without having to select the evaluation or next teacher manually. 

1
jlsisthebest
Level 2 ●●
2 days ago
C
CarlaB
asked in Survey Platform

Linkings URLs and confirmation codes for payment

Hi! I have a series of URLs and confirmation codes for payment. I'm trying to figure out how to display each participant's confirmation code in Qualtrics based on their specific URL. I attempted to use the loop and merge function (+ piped text), but I'm unsure of how to connect the code field with the corresponding URL. Can you provide any guidance on how to accomplish this task?Thank you!

2
C
2 days ago
J
jet731
asked in Survey Platform

SMS Text Distribution does not have a rich content editor. Can I replace the URL link with a text replacement using code?

Hi,I will be sending out a series of text message through Qualtrics for conference attendees to fill out session evaluations throughout the day. There is not a rich content editor for the SMS distributions. I am told to post the url as: ${l://SurveyURL} I did notice in the rich content editor for emails, that you can use the following code: ${l://SurveyLink?d=Take the Survey} However, when I test this out using SMS distribution, what shows up on the text message is: ${myurl.com?d=Take the survey}  Is there a way to replace the url with Take the survey

0
J
3 days ago
J
JamesM
asked in XM Directory

Best way to automate sending Qualtrics survey invites via Marketing Cloud emails?

My organisation uses marketing cloud for all email communication.Does anyone know of a good way to automate the sending of Qualtrics survey invites via marketing cloud?

0
J
3 days ago
M
matt.mchale
asked in Survey Platform

3 surveys, same population, unique identifier

I need to send three separate surveys to the same sample population. I intend to send the surveys from Qualtrics directly. I need a way to tie the survey results from all three surveys back to the person who filled them out so I can see each person’s responses across all three surveys. All three surveys will be spaced out about two weeks. For example, if the dealdine to finish survey 1 is October 1, then survey two will not be sent out until October 15. None of the surveys will link to the other surveys becasue they will be taken at separate times.Questions:I know I need a unique identifer. What is the best way to set this up based on the use case above? Right now, I have this set us as three separate projects, each with one survey. Is it better to have this as one project with three surveys? Is there a way that once all three surveys are complete the data from each survey can be downloaded in an Excel file all together? So, if person X takes all three surveys, then I get an excel file

1
Deepak
QPN Level 8 ●●●●●●●●
3 days ago
PeeyushBansal
QPN Level 6 ●●●●●●
PeeyushBansalQPN Level 6 ●●●●●●
posted in Survey Platform

Qualtrics in Learning and Knowledge management space

Hello, anyone using Qualtrics for learning and knowledge management space, Can you share how you are using, is it a good platform for same etc. 

0
PeeyushBansal
QPN Level 6 ●●●●●●
3 days ago
Z
Level 2 ●●
ZoeRoboLevel 2 ●●
asked in Survey Platform

Carry forward answers that behave as piped text.

Hello I have a multiple choice question.I would like the answers of that question to carry forward so help complete a question later on. for example: Question - “What type of waste-collection device do you use?”Choices Bin  Toilette paper  Pooper scooper BagAnswers might be: Bin  Toilette paper Later question is: “How much do you spend on waste collection devices, including: [Answer carried forward: Bin] [Answer carried forward: Toilette paper] Is this possible? thank you for your help!  Zoe 

4
praveengeorgeix
QPN Level 4 ●●●●
3 days ago
Z
Level 2 ●●
ZoeRoboLevel 2 ●●
asked in Survey Platform

Can a choice be omitted from "carry forward choices" even when selected?

Hello I have a list of choices, which I then carry forward into the next question. the question is: “Which types of hygiene waste have you disposed from your home most frequently over the past 30 days?”The choices include: Nappies  Wet-wipes  Pet animal faeces & urine Pet litter / bedding The next question, which carries forward the answers selected asks: which types of hygiene products have you purchased because they were labelled “biodegradable” or “compostable”? Obviously I don’t want to carry over “Pet animal faeces & urine” because no-one buys that 😅Is there a way to omit an answer if selected in this instance?  thanks for your help  Zoe 

2
Z
Level 2 ●●
3 days ago
O
OshadaP
asked in Survey Platform

equal number of participants for each condition

I am conducting a survey with three different experimental conditions, and I have organized the survey using the 'group' option (in this case I use 3 groups for 3 conditions) under a randomizer. My sample size is 600 participants, and I need to ensure that each condition has an equal number of participants (i.e., 200 participants per condition). How can I achieve this in Qualtrics? Thank you very much for your assistance.

5
O
3 days ago

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