Build your customer intelligence foundation

Build the foundation you need to turn customer feedback into meaningful action. In this session, you’ll learn how to set up the core elements of a successful CX program in Qualtrics, from collecting feedback to creating dashboards and workflows that drive results.

Led by CX experts from Red Pepper, this session walks through a practical approach you can apply right away.

You’ll learn how to:

• Create and distribute a relationship survey
• Build dashboards that turn feedback into clear signals
• Set up workflows to ensure feedback leads to action
• Establish a strong foundation for long-term success

What to expect

• ~45 minutes: Guided walkthrough and in-product demonstration
• ~15 minutes: Live Q&A with CX experts

About the Speaker:

Molly Swainston is a Solutions Architect at Red Pepper with deep expertise in Experience Management, bringing over six years of experience from Qualtrics where she served as a Product Specialist and Technical Account Manager. She has led CX programs for enterprise clients across financial services, healthcare, travel, and insurance, helping organizations build strong feedback foundations that drive measurable business outcomes. At Red Pepper, Molly helps customers scope their CX programs and provides ongoing advisory guidance to ensure they get the most value from their Qualtrics investment.

Resources:

• Learning Path (collection of courses)
• Beginner Quick Start (collection of courses)
• Qualtrics Platform Essentials Certification
• 2-Minute Tips Videos
  • Adding Instructions to Your Survey
  • How to Use Piped Text
  • Import & Export Surveys
  • Survey Collaboration

Have questions? Reach out to us at customer-success-events@qualtrics.com.