Discussions About The XM Community | XM Community

Discussions About XM Community

Discuss how to use the XM Community, community accounts, & more.

  • 156 Topics
  • 391 Replies

156 Topics

Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Jessica Gregory 💜

XM Community Spotlight: Jessica Gregory 💜 @JessicaGregory_CHNw is a Level 4 XM Community member. Jessica is a long-time member of the Community and can be seen engaging with other members on a wide variety of topics, from our Badge of the Month posts, to questions about survey frequency, and more!Jessica focuses on strategy and research, and is a Qualtrics Brand Admin.Questions or comments for Jessica? Post them in the comments! 

3173
aulia91
5 days ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Discussions About XM Community

XM Community Customer Spotlight: Sachin Nandikol 💜

XM Community Spotlight: Sachin Nandikol 💜 @Sachin Nandikol is a Level 5 XM Community member. Sachin enjoys helping fellow XM Community members in the Custom Code and Survey Platform category, among others, and has solved many questions for customers here on our Community! Sachin is a CX expert, and also happens to be a Qualtrics Partner. Questions or comments for Sachin? Post them in the comments! 

34410
Sachin Nandikol
QPN Level 5 ●●●●●
2 months ago
AlonsoC
Administrator
AlonsoCAdministrator
published in Discussions About XM Community

Introducing: Alonso, XM Community Manager

Hello!My name is Alonso, and I am excited to join the XM Community as its new Community Manager! It's an incredible privilege to build on the past work of XM Community team members to highlight your achievements, projects, and advocate for you on our platform. As someone with a background in international education, I am passionate about fostering global communities for us to share knowledge, experiences, and stories. I can’t wait to get to know you more personally at our webinars, conferences, and of course in the community!In my free time I enjoy traveling, attending art exhibits, and adding to my tattoo collection. I got my Masters in International Education Management from the Middlebury Institute of International Studies and BA from the University of Oregon.As I continue learning about the Qualtrics Community, I'd love to hear from you about what you like best about the Qualtrics XM Community. What keeps you coming back?  

382
Sachin Nandikol
QPN Level 5 ●●●●●
1 day ago
L
Lisa M
asked in Discussions About XM Community

Repeating Survey Questions

Good day,I am trying to create a survey which collects information from the user then, before submitting, asks the user if they have additional submissions for the same questions.  It would be preferable, but not necessary, if this additional data created a new record.  Basically, before submitting, I would like to ask the user if they have additional submissions and, if yes, be able to start the survey over again from the beginning.Any suggestions would be appreciated. Thank you in advance.

6
L
1 day ago
E
EdwardCenter
asked in Discussions About XM Community

Distribute Survey - Recent Responses Graph

I have a question about the Distribute Survey - Recent Responses Graph.   Sent a survey with email reminders.  I have set reminders for a survey for a week.  On the graph there are several days that are blank.  Invite over email = 0.  why are some of the days blank/no info.  

1
Sachin Nandikol
QPN Level 5 ●●●●●
1 day ago
G
Level 2 ●●
giuliopalmaLevel 2 ●●
asked in Discussions About XM Community

Problem with visual layout changing when zooming in the bowser - Pick, Group and Rank question

Hello all,I'm testing a survey for a project and noticed that the figures are displayed in a single row when my browser's zoom is around 75%. Initially, when the zoom level was higher, the figures appeared in two rows.I want to prevent this issue and ensure that the figures for each group are always displayed in a single row, regardless of the browser's zoom level.Could you please suggest how can I avoid this ?@Tom_1842 , @TomG and others etcFind enclosed here the link for the survey:https://southampton.qualtrics.com/jfe/form/SV_06SpN4OjDX5nC1oFind enclosed here my CSS code:.Skin .SkinInner{width: auto!important; max-width: 80%!important;}.HotSpotContainer svg > path[fill="#CCCCCC"]{fill: grey;}.HotSpotContainer svg > path[fill="#000000"]{fill: black;}.HotSpotContainer svg > path[fill="#CCCCCC"]{fill: grey; fill-opacity: 1.0 !important;}.Skin label.MultipleAnswer, .Skin label.MultipleAnswer.q-focused, .Skin label.SingleAnswer{ background: #FFFFFF! important;}.Skin .horizontalb

0
G
Level 2 ●●
1 day ago
V
Level 1 ●
Vi86Level 1 ●
asked in Discussions About XM Community

randomising options within a question

Dear all,I have a set of questions in a questionnaire. I am showing one of them as an example:Please, choose the products you usually purchase during your weekly grocery shopping.Fruit juice £1.2 Fruit juice £1.8 Fruit juice £2.4 Coffee £2.0 Coffee £2.4 Coffee £2.8 Squash £5.0 Squash £7.5 Squash £10.0 I don’t purchase any of the foodsI want that the program, randomly, picks one option within Fruit juice, one option within Coffee and one option within Squash. I have tried several ways with qualtrics actual options but I am not resolving it. On the other side, with java script can be the solution but my skills are almost absent with the program. I will be very grateful to anyone who responds. Thanks a lot for your time! 

5
TomG
Level 8 ●●●●●●●●
2 days ago
N
NLOPER
asked in Discussions About XM Community

Mouseover Effects to Matrix Table

I’m making a matrix statement for my original topics. I want to create a mouseover effect on each statement that lasts as long as the hover is there over the text to minimize the amount of text in the statement. First, where do I write the script? Is it under Rich Content Editor? I am a HTML/JAVA novice so please specify where I can write the text that I want displayed in the response if able!Thank you!!!

2
N
3 days ago
J
JimmyJ_Kora
asked in Discussions About XM Community

Edit Description Multiple Items

Hi, I want to edit multiple items in matrix questions while modifying the survey, but what if I don't see multiple items editing?I think it's gone because I copied and used the project, is there a way to make it usable again?

1
N
Level 1 ●
4 days ago
idetotodotnet
idetotodotnet
asked in Discussions About XM Community

IDETOTO: Daftar Link Prediksi Togel Ampuh & Slot88 Resmi Terbaru

IDETOTO merupakan daftar link situs togel yang menyediakan prediksi togel paling ampuh dan Slot88 resmi terbaru dan paling terpercaya.

0
idetotodotnet
7 days ago
L
Lisa M
asked in Discussions About XM Community

ID Numbers and Question Values

Good day,I have two questions about matching unique identifier numbers with the values they represent.First, I am wondering how I would use the ID numbers to display the values associated with the ID?  Right now, I am using the drill down question format but this seem a long way to get to the end result I am looking for.Second, if there is a way to display the ID values, is there also a method of allowing the user to selectively make changes to the display information?What I am trying to do is use a look up value which then provides the associated values to questions with the end result including a question that asks what needs to be changed on what has been selected.Any suggestions would be appreciated and thank you in advance.

1
A
Level 6 ●●●●●●
9 days ago
M
Meriam Morkos
asked in Discussions About XM Community

How can I add Sample service to my current survey license? and what is the cost?

I already have a survey license and we are using it well, I want to recruit respondents and I read about the Sample service and need to explore it more. How much would it cost? and what would be the average of 300 respondents for a 5 minute survey?

1
Sachin Nandikol
QPN Level 5 ●●●●●
10 days ago
H
Level 2 ●●
harendra.kumarLevel 2 ●●
asked in Discussions About XM Community

Single select per column with below Validation

 

1
R
Level 3 ●●●
12 days ago
M
Mrn_Hrlnd
asked in Discussions About XM Community

Mouse-over text to explain Conjoint features

Hello, Totay I have a simple question for the community. But maybe the answer is not so simple.How can I add a mouse-over text to explain Conjoint feature and levels?Thanks a lot. Maren

4
M
18 days ago
H
Level 2 ●●
hkimLevel 2 ●●
asked in Discussions About XM Community

Providing either "Correct" "Incorrect" feedback for 500 multiple choice questions.

Hello,I'm attempting to provide feedback—either "Incorrect" or "Correct"—for a 500 multiple-choice arithmetic questions. For example, a question might be "3+5=10" with options 1)  True or  2) False (I will NOT be using true/false questionnaire type) I've tried using display logic, but it's quite labor-intensive and time-consuming. Is there a simpler way to achieve this? I'm relatively new to Qualtrics, so any assistance would be greatly appreciated. Thank you! 

2
C
Level 2 ●●
18 days ago
K
kirstenleehill
asked in Discussions About XM Community

Has Qualtrics customer support really gone downhill?

I’ve been using Qualtrics since 2012 (!) and really love the platform. The past few years, I have had SO much turnover with my account execs for my company (and for the companies whose Qualtrics’ licenses I manage) and have been really disappointed with the complete lack of customer service. Which is ironic, for a company so focused on customer experience.I just got a notice for renewal for a company and can’t get in touch with my account exec (gosh, this again!) and nobody has gotten back to me about my questions -- is this the new normal? Has anyone else been experiencing issues like this. Hesitant to renew / recommend others renew if it is radio silence when you reach out / there is no clear point of contact for support. These are fairly large contracts… very surprised at the carelessness here and wondering if others are having similar experiences.

1
A
18 days ago
E
Emmy98
asked in Discussions About XM Community

How do I delete my account?

I need help deleting my account. I have tried deactivating it through my account settings however it keeps showing an error message saying that I need to contact Qualtrics Customer Support. I have tried logging into the Support Center but it’s not giving me any option to contact Support directly. Does anyone know a phone number or email I can use to contact them? I live in the UK so the number has to be +44.Any form of help would be highly appreciated!Thankyou!

4
E
19 days ago
A
ABA1
asked in Discussions About XM Community

Hiding a block from TOC because all the questions of the block is not displayed (not applicable)

I have a block with two questions that have display logic. How do I hide this block from my TOC if both questions are not displayed? Thank you so much for any help!  

2
O
QPN Level 5 ●●●●●
20 days ago
E
Eldan
asked in Discussions About XM Community

Scoring

Hello, I am currently conducting a survey experiment using a 7-point Likert scale. after completing the survey (results were recorded) I’ve encountered an issue where the data is displaying incorrect values, such as 8 and 11.after asking chatGPT I found out that there’s a scoring option on the survey settings, it does solve the problem (if i delete all recorded responses.. but that’s what i’m trying to avoid..)in other words : is there a retroactive solution that do not involve republishing my survey ?Thank you in advance !

2
E
22 days ago
IRENDONJLL0
Level 1 ●
IRENDONJLL0Level 1 ●
asked in Discussions About XM Community

What is the XM Solution that best fits the market research structure? We are looking to understand psychographic factors, behaviors, purchasing habits, etc.

What is the XM Solution that best fits the market research structure? We are looking to understand psychographic factors, behaviors, purchasing habits, etc.

0
IRENDONJLL0
Level 1 ●
22 days ago
B
Bienestar
asked in Discussions About XM Community

User and/or email not recognized

When adding a workflow notification and adding my email, qualtrics automatically says that my email/user is not found.  How do I fix this?

2
Nanditha MM
Level 4 ●●●●
23 days ago
N
NisanC
asked in Discussions About XM Community

Nobody receives the call

Hi, I was trying to reach to customer support but no one receives the call. I waited for 2 hours. I need to delete the account but the system is so bad that I feel just hopeless.   

0
N
23 days ago
R
RichardS
asked in Discussions About XM Community

Unique Link Resend

I created a Qualtrics survey and had it send an email with and individualized unique link. One person says they did not receive the email. Do you know how to resend the email but to make sure that the original link they received can't be used? 

2
R
23 days ago
A
akarduino
asked in Discussions About XM Community

How can I get reimbursed for an account I no longer use and I was charged for?

Hello,  I’ve been trying to find a phone number for Qualtrics customer support with no luck.I recently got charged $1440 for an account I no longer use that is associated to my previous job and I would like to ask to get reimbursed for it. Any guidance with this is very much appreciated

0
A
23 days ago
G
Level 2 ●●
giuliopalmaLevel 2 ●●
asked in Discussions About XM Community

Drag and Drop functions - 3 columns with images

Hi, I am trying to set up a question that has the visual output displayed in the image.Action requested for the task of this question: select images from the right and left column and drag and drop the selected images to an empty box of the central column. After dropping both images in the selected empty box, the two images will overlay to each other with a minimal transparency so both images can be seen in the selected box of the central column.After several corrections to the HTML, CSS and Java script code, the drag and drop action does not work.  I cannot move the images of the two external columns to the selected box of the central column. I share here my codes and I hope that someone can help me to allow the drag and drop action within this question. JAVASCRIPT CODE:Qualtrics.SurveyEngine.addOnload(function() {    // Wait for the DOM to be fully loaded    jQuery(function($) {        // Make images draggable        $('.draggable').draggable({            helper: 'clone', // Use a cl

0
G
Level 2 ●●
25 days ago

Productivity playlist

Terms & Conditions