Using Text IQ to redact unacceptable comments | Experience Community
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Using Text IQ to redact unacceptable comments

  • June 2, 2026
  • 2 replies
  • 25 views
K

Hello everyone!  I’m just wondering has anyone used Text IQ to review unacceptable comments made in open ended questions?  I have created the topics and loaded into TextQ which appears to be working well (maybe identifying a few too many!) I would be interested to hear how others are then using this to redact comments or “cleansing” the comments to be published in dashboards.  Do you extract the raw comment file and then reload via an Imported Data Project and add as a data source to the final dashboards?  Or use workflows within each survey?  Any ideas would be much appreciated!  Thanks! Kylie

2 replies

J
Level 4 ●●●●
  • jbk
  • Level 4 ●●●●
  • June 4, 2026

You can create a widget to see all the information like native comment and topics assigned.. Then you can verify. 

    J
    Level 2 ●●
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    To use Text iQ effectively, it has been very helpful for me to understand how customers express themselves and the overall objective of the project. This makes it easier to properly configure topics and keywords, avoiding the inclusion of comments that don’t add value to the analysis.

    I also regularly review comments by topic to identify opportunities for improvement and make adjustments as needed. Regarding unacceptable content, if you’re referring to comments containing insults, I have a specific topic set up that helps me quickly identify feedback that reflects high levels of frustration.

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