XM Community Connect: Improving Response Rates | North America

What is a Community Connect event?

Community Connect events are 45 minute-long, virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. During the event, attendees will have the opportunity to join breakout rooms of 20-30 peers to connect with one another and share their insights. In other words, this is a collaborative event with the purpose of helping one another and building a network of peer support. Topics will rotate throughout the year. In our June events, we will be discussing improving response rates. Reviewing the discussion questions prior to the event is strongly recommended.

What can I expect from joining this event?

You can expect a few minutes of introduction, followed by open-forum breakout rooms where you and other XM professionals will have the opportunity to discuss improving response rates. The agenda will run as follows:

1. Welcome & announcements (5 minutes)
2. Introduction to improving response rates (5 minutes)
3. Breakout room discussions (30 minutes)
4. Your resources and closing (5 minutes)

What will be discussed?

During the 30-minute breakout sessions, a Qualtrics employee will moderate a group discussion about the following questions:

1. When was a time your response rate was higher or lower than you expected?
2. How do you establish your target response rate?
3. How do you balance survey length and response quality?
4. How do you adjust your expectations and methodology for different survey audiences?
5. What tips and tricks have you found increase response rates?
6. What is your experience with incentives and motivation? What has worked and what hasn’t?

What languages will be supported during the live event?

Sessions held for AMR, APJ, and EMEA will be presented in English, while the LAC session will be held in Spanish. During the sessions presented in English, Zoom’s closed captioning feature will be enabled to support captions translated to over 20 additional languages. To see the list of languages supported by Zoom’s closed caption feature, click here.

I can’t make it to the session. What are my options for getting involved?

There are lots of other ways to get involved!

1. Join Q&A discussion in the Qualtrics XM Community
2. Register for a future session using our events calendar or check out our on-demand trainings
3. Earn great rewards with our Rank & Rewards Program
4. Join our XM Advocates program
5. Take advantage of our Certification courses
6. Explore private, live training for your organization