Unanswered questions | XM Community
Skip to main content

Unanswered questions

8918 Topics
M
Level 1 ●
madeline_bLevel 1 ●
asked in XM Directory
View Individual survey links

I have a workflow which imports contacts, with a number of embedded data fields, daily through the Qualtrics File Service. It then uses an XM Directory task to add these contacts to a mailing list, and distribute the survey via email to each contact.This task uses individual links to send the survey. The survey will have some individuals who receive the email, but never complete the survey; in fact, some won’t even start the survey. In this case, for both individuals who have started but not finished the survey, and also for individuals who never even clicked the link in the email, I need a way to view the link that they received (effectively, a way to complete the survey for them). I was wondering if this is possible? Do I somehow have to switch over to using personal links, which isn’t even an option for XM Directory Tasks? or is there some functionality i’m missing. I thought of using Q_URL as an embedded data field, but this would only work for contacts who actually start the surve

61
jbk
Level 3 ●●●
3 minutes ago
D
danfaraci
asked in Survey Platform
Configuring Automatic Scoring, Attention Checks, and Detailed Data Tracking in Qualtrics

Can Qualtrics handle automatic scoring for quizzes, attention checks, and detailed response tracking?I’m setting up a study in Qualtrics and need help configuring the platform to handle specific scoring and data reporting requirements.Here’s what I’m trying to accomplish:Scoring for Questionnaires and Quizzes:Is there a way for Qualtrics to automatically calculate total scores for questionnaires (e.g., the OASIS) and quizzes directly within the platform? If Qualtrics can’t do this fully, what’s the best method to integrate post-survey calculations using Excel?Scoring Attention Checks and Video-Based Questions:For attention checks and video-related questions, I need Qualtrics to record whether participants answer correctly (similar to how it scores quiz questions). Is this possible, and how can it be configured?Improved Clarity in Excel Exports:When exporting data to Excel, I’d like column headers to include descriptive labels for each section, such as the Likert scale headers. This wou

71
jbk
Level 3 ●●●
5 minutes ago
Q
QualtricsNovice2024
asked in Employee Engagement
option in a EX project to set a seperate from email, from name and reply to email?

is there a option in a EX project to set a seperate from email, from name and reply to email? we can definetly do this in a CX project. 

192
Q
4 hours ago
Q
QualtricsNovice2024
asked in Employee Engagement
Setting up SSO and Email authentication

i want to set up a logic based authenticator for a EX survey. We want users to use SSO for participants that can authenticate via SSO and if they cant then simply use their email address to authenticate and respond to the survey.  

30
Q
4 hours ago
B
baharsener
asked in Custom Code
Hide radio button for one multiple choice option only in one block

Hello,I have a task for which I need to present 4 images next to each other horizontally, under the question text. I did this by writing the question text, and inserting the 4 images as multiple choice question answer options. The leftmost (first) option is not actually an option, but is a ‘target’ the other three need to be compared to. I want to hide the first radio button for these questions so that it is obvious that image is not an answer option. I tried CSS, however I cannot apply that to just one block of my survey. I tried JavaScript, however I have not been successful. I would appreciate any insight into this!Thank you!

616
Nam Nguyen
QPN Level 8 ●●●●●●●●
5 hours ago
amelia.gcadent
amelia.gcadent
asked in Employee Engagement
Action Planning & Dashboard

Hi Everyone.  I’m hoping someone has faced a similar issue, and can help me rectify.  I have been working on an Employee Survey, with a dashboard page showing the action plan summary, which is split down per department.  I’m having as issue because not all of the actions plans seem to be tracking to the dashboard correctly. For example, one of our departments has 10 action plans created, but the dashboard is only showing 4.  I’ve checked the permissions and the metrics for the dashboard and individual who has loaded the action plans onto the system. I did see that some of their action plans are in progress, but at 0%, but this hasn’t been a factor in the past, when counting for the overall actions plans.  Does anyone know how I can fix this issue, without having to do an action plan export and count on Excel?

90
amelia.gcadent
14 hours ago
P
P.Jinda
asked in Survey Platform
Integrate AI Chatbot into survey

Has anyone successfully integrated an AI-powered chatbot, such as ChatGPT, Google Bard, or Microsoft Copilot (formerly known as Bing), into a survey? My survey involves participants interacting with an AI-powered chatbot before answering a question.Could someone guide me on how I can achieve this? I would greatly appreciate it.

18229
S
Level 1 ●
20 hours ago
S
Saptatshi_das
asked in Custom Code
One to One Matching using Participant ID in Smartriqs Dictator Game with 3 conditions

In Smartriqs I have seen and tried the Dictator Game with 3 conditions and corresponding 3 stakes. There the matching is based on Participant ID and participants are matched in pair randomly. Now I am designing a survey where I want to incorporate this Dictator Game with 3 condition. But the change will be in participant matching. Suppose we have 12 people in our experiment. All these are husbands and wives that is 6 married couples. I want to make sure when the matching is happening in the Dictator game, each husband is matched with his wife only and make the pair. Not with any other’s wife. For example, Husband 1 (A1) should be matched with Wife 1(B1) and Husband 2 (A2) should be matched with Wife 2 (B2). We can not allow cases where Husband 1 (A1) is matched with Wife 2 (B2) or Husband 2 (A2) is matched with Wife 1 (B1) or match between two husbands or match between two wives.I want to know if it is possible to create such condition by editing Java Script or is there any procedure t

172
S
1 day ago
R
rgroth
asked in Custom Code
Using Javascript to force response on dropdown questions in Javascript/HTML table?

I made a Javascript/HTML table which has multiple dropdown questions (labeled as "dropdown1_left", "dropdown1_right", etc.) within the table that I want to be required. I have not been able to figure out how to make this work. Below is my code for this specific function. When I take the survey, the console log says “Listener must be a named function.” so this may be causing the problem. When I hit the next page button, I do get a pop-up saying “Please make a selection for all required dropdowns.” but it still moves on to the next page. So some level of the validation seems to be working but ultimately not the most important part (I want it to not allow users to go to the next page until all dropdowns are answered).Any thoughts on how to make this work? I’m pretty new to Javascript and especially using it in Qualtrics so I am hoping to learn how to code this in. Thank you so much in advance. Qualtrics.SurveyEngine.addOnPageSubmit(function(type) {    if (type === "next") { // Trigger val

211
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
Z
zhy
asked in Custom Code
Javascript code to set validation using the previous selected options and current rank oder

Hi all, I am new to javascript. The validation rule I want is that respondents pass current Rank Order if the options ranked in the last two positions of the current Rank Order question are the same as the options selected in the previous Multiple Choice question (both questions have identical options and corresponding recode values). If this condition is not met, the respondent should see a warning (like a forced response message in red text below the question) when they click next. How can this be implemented in JavaScript and html view? Below is the code Qualtrics Support AI Assistant gave me (and I replace QID with ones in my project) but did not work. I greatly appreciate for any help!Html view is<p>Please rank the following options:</p><div id="warningMessage" style="color: red; display: none;">Please ensure the last two ranked options match the selected options in the previous question.</div> Javascript is below (no function in addonload and addOnUnload)Q

180
Z
1 day ago
H
Level 2 ●●
happychuck77Level 2 ●●
asked in Employee Engagement
SSO Authentication and a Person Field Authentication At Once?

Regarding Authenticators for either an Engagement project or a Lifecycle project, is it possible to have both an SSO Authentication and a Person Field Authentication (i.e., Email or UniqueID) on for a single survey?The issue I have is the majority of my employees can log in via SSO -- but there is a small portion who don’t have SSO and will need to authenticate in via another method.

141
M
1 day ago
rochak_khandelwal
Level 4 ●●●●
rochak_khandelwalLevel 4 ●●●●
asked in Survey Platform
Measuring real world behavior

Hi everyone,I need to match data from an online survey (part 1, done through Qualtrics) with a real-world action by the survey respondent (part 2). The platform for real-world action is flexible. It can be making a donation (say through a website accepting USD), signing an on-line petition, etc. Can anyone tell if it’s possible to match the online survey respondents with their real-world action (singing in case of online petition or amount in case of donation). The context is a global carbon tax project.  Thanks for your help.

415
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
D
Level 1 ●
defmayLevel 1 ●
asked in Survey Platform
New explanation to my problem (it may be Custom code but I am not sure)

I'm currently experiencing an issue with the piped text values in my Qualtrics survey, specifically related to dynamic responses. The issue arises when participants choose their preferred free music service. Instead of displaying "YouTube Music" (which some participants select), the survey always shows "Spotify (free)" as the value for the "FreeService" field. This problem is occurring in the "Device Switching Reminder" block, specifically in question Q866.I have verified that the question IDs are correct and that the piping setup appears to be configured properly. Despite this, the value being piped is incorrect. After working with Qualtrics Support, they suggested that the issue lies within the custom JavaScript code used in my survey, which seems to be blocking the proper value from being piped in.The support representative tried several debugging steps, including placing the relevant questions side-by-side and modifying the piped text values directly. However, no changes to the pip

322
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
L
QPN Level 1 ●
Livia_DQPN Level 1 ●
asked in Survey Platform
Dynamic privacy link based upon country and not only language.

Hello everyone,I am looking for an idea or solution to the following problem:I have to create a questionnaire in 5 languages and insert a link to the privacy policy. The problem is that one language can be associated with several countries (e.g. French for both France and Belgium).What is the best way to configure the question type Text / Graphic to meet this requirement?I thought about using a Piped Text via Survey Flow, e.g.: if language is FR and country is BE then the Embedded Data ‘link_privacy’ is ‘<a href=’https://test/fr-be/privacy‘>Politique de confidentialité</a>’, but this is not a robust solution. I could have the browser set to English and visit a site in French, at which point logic would dictate that the text above would be written in French instead of English.An alternative I have considered is to create many texts/graphics, one for each language+country combination, and set up the display logic. Then I would have the translations in various languages and th

444
JoycaV
QPN Level 4 ●●●●
1 day ago
D
Level 1 ●
defmayLevel 1 ●
asked in Survey Platform
Dynamic responses

Hi I’m trying to setup dynamic responses based on the users choices throughout my survey.Ai is saying: (after doing some initial testing)Specifically, the value for "FreeService" is showing as "Spotify (free)" instead of "YouTube Music." The expected behavior is for "YouTube Music" to be the value for the "FreeService" option. I've verified that the question IDs (QID559, QID560, QID818, QID830 etc) match the correct questions, but the incorrect value is still being fetched. Maye it’s the piped text values not correctly set up or something else in the survey setup (i spent a lot of time making the different choices), so it’s really hard to understand why it isn’t working.If anyone needs more info about the survey, please let me know :)Luke

252
jbk
Level 3 ●●●
1 day ago
K
kuzay
asked in Survey Platform
Question not appearing in survey

Hello Community,I’m having a block of questions fail to show up in my survey flow no matter what I’ve tried, and despite all other solutions I’ve seen online. This block, the “Ranking question” block, uses a Loop and Merge table, which loops based on a single selection from an earlier hidden multiple choice question. The choice for the hidden question, in turn, is set with a this.setChoiceValueByRecodeValue() function: The console.log() shows the base_row_divided value correctly in the console. This is a single numerical variable corresponding to the recode values in the hidden multiple choice question). Nonetheless, the “Ranking question” block will not show up later in the survey. Perhaps the this.setChoiceValueByRecodeValue() function isn’t setting the choice correctly in my hidden multiple choice question?  Has anyone experienced this or know of another solution?(More context, so you know what solutions I’ve tried)- I don’t think it is a survey flow issue: after a branch, the parti

292
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
D
danfaraci
asked in Survey Platform
Setting Up Automatic Follow-Up Emails in Qualtrics

Is there a way to set up my Qualtrics survey to automatically send follow-up emails to participants for Survey 2 after they complete Survey 1? I understand this may require collecting participant emails, but I am prepared to ensure data collection remains IRB-compliant.

637
Michael_Cooksey
Administrator
2 days ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in XM Directory
Add Contacts and Transactions to XMD Task

Hi everyone,I’m trying to send a survey using transactional data, but during testing, I’m only getting the embedded data, and the transactional data is coming up empty.Here’s the flow I’m following: I first bring in information using SFTP. Then, I load it using the "Add Contacts and Transactions to XMD" task. After they are loaded into the directory, if the contacts meet the criteria to enter one of the segments, I have another workflow that detects the change in segments, after this the workflow has a "Extract Contact Information from the Directory" task, and finally, an XM Directory task for distribution.Everything is working fine, except that the transactional data is not being displayed in the survey data, so I’m unable to use it. Can anyone help me troubleshoot and fix this workflow?Thank you!

603
vgayraud
QPN Level 5 ●●●●●
2 days ago
U
UNorman
asked in Survey Platform
Unauthorized library reference in survey import

Hello,I'm encountering an error when trying to import a QSF file into Qualtrics. The error message reads: "Unauthorized library reference in survey import."Could anyone provide guidance on what might be causing this issue and how I can resolve it? I'm not sure if this is related to permissions or a specific setting in the survey libraries.Any help or suggestions would be greatly appreciated!Thank you in advance.

222
U
2 days ago
C
CiaraJo
asked in Xflow
Randomising gender and scenarios

Hi,I’m trying to create my survey but I’m running into difficulties as it’s a little complicated. There are 6 scenarios but two versions, version one with a male protagonist and version two with a female protagonist, altogether 12 scenarios, but participants will only be shown one version. I want to randomise the order the scenarios are presented to different participants so there is no order effect. The survey must also be randomised by gender, specifically male or female.Example participant is male they will then be randomised into version one (male protagonist) or two (female protagonist) and the order in which the scenarios are randomised. 

664
Nam Nguyen
QPN Level 8 ●●●●●●●●
2 days ago
J
JasonMHuynh
asked in Custom Code
Set Embedded Data Problem - Reformatting Dates

I have a simple survey where I ask for a start & end date, and then the next block prints those dates (see screenshot below). I have two embedded data variables that I have set to placeholders to start the survey.Survey FlowIn my “Responsible Party” block, I have entered some basic JS code (credit to Nam Nguyen) to take those start & end dates from the first two questions and convert their format from the international “YYYY-MM-DD” to the U.S. standard “MM/DD/YYYY” before I use the setEmbeddedData function to overwrite the date variables.Qualtrics.SurveyEngine.addOnload(function(){ var dateStr = "${q://QID13/ChoiceTextEntryValue}"; if (dateStr) { var dateParts = dateStr.split("-"); var StartingDate = dateParts[1] + "/" + dateParts[2] + "/" + dateParts[0]; Qualtrics.SurveyEngine.setEmbeddedData("StartingDate", StartingDate); } var dateString = "${q://QID14/ChoiceTextEntryValue}"; if (dateString) { var dateElements = dateString.split("-"); var EndingDate =

819
Nam Nguyen
QPN Level 8 ●●●●●●●●
3 days ago
K
Level 2 ●●
kubatoLevel 2 ●●
asked in Survey Platform
Real-time processing of individual responses with R code in Qualtrics workflow

I understand that Qualtrics allows survey data to be analysed collectively for all participants under Data & Analysis → Stats iQ → Advanced → R code.However, I am interested in analysing responses individually, as they are submitted, using R code. The process would work as follows:A participant completes the survey. As soon as the response is submitted, it is processed using R code to generate a PDF report. This PDF report is then attached to an email in a Qualtrics workflow and sent to the participant.Is such a workflow possible?Currently, I download the data, identify new responses, run the code, and send emails manually. I thought it would be more efficient to automate this.Thank you.

171
Nam Nguyen
QPN Level 8 ●●●●●●●●
3 days ago
R
Runyu
asked in Custom Code
Anyone canhelp me achieve no consecutive gender and nationality please?

I have some questions about randomizer does not work. So my survey has 22 blocks each block as an audio file. Each audio file represents gender and nationality (e.g. Japan-female, Australia-male). So I’m trying to make the blocks presented to participant with no consecutive gender and nationality. So the same gender can not be presented and the same nationality can not be presented. I set up embedded data Previousgender and PreviousNationality. I first set up randomizer in Survey flow, then under it 22 branch if (previousgender is not equal to… and previousnationality is not equal to…), then each block together with embedded data nested into each branch if. I think it is a perfect set up, however, when I preview it, although there is no consecutive gender and nationality presented, only 11 blocks presented not all of them. Could you please tell me why is that? And how to fix it? Thank you very much  

364
R
3 days ago
R
Research_Coordinator
asked in Custom Code
Javascript Insertion in End of Survey

How do I add this code to my End of Survey? function addPrintBlur() {  const style = document.createElement('style');  style.textContent = `    @media print {      body {        filter: blur(10px); /* Adjust the blur intensity as needed */      }    }  `;  document.head.appendChild(style);}// Call the function to add the CSS ruleaddPrintBlur();

292
R
5 days ago
A
amontealegre
asked in Survey Platform
exporting dataset before "prepared dataset is generated"

I am downloading a large number of Qualtrics datasets as a backup.When I navigate to the “Data & Analysis” tab, it sometimes takes a while for the “prepared dataset” to be generated. However, I’ve noticed that it’s possible to export the dataset before it’s fully generated (which I assume refers to the visual display loading), and the exported file seems to be complete. My question is: is it safe/fine to export the datasets before they are fully generated? Thanks!

181
Nam Nguyen
QPN Level 8 ●●●●●●●●
5 days ago

Motivational Playlist

Terms & Conditions