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120 Topics
D
DarPsh
asked in CX Dashboards
Ticket status change date calculation

Hi community! In the Time Between Ticket Statuses support page, under Common Use Cases, there is an example for Tracking Service-Level Agreement (SLA).In that example they are using the values below for the date calculation.Start value: Most recent time entered: Open End value: Most recent time exited: OpenMy issue is that they are building a SLA prosses for how long the ticket as been in the same status but only after the status has changed. that method of SLA monitor make no sense because usually you need to monitor the tickets that are still on the status “open” and not the ones that has changed. Maybe I'm missing something but is there a way to create a calculation of a sort that i will be able to calculate how long a ticket as been in the same status without changing the status of a ticket? Thanks and have a wonderful day,Dar 

60
D
10 minutes ago
2
2026657l
asked in Custom Code
Invisible Question

Hi,  I need help making a multi-choice question invisible. I have added a single choice multi-choice question in which the answer is selected when the user hits a Withdraw From Survey button in the footer to withdraw and go straight to the debrief. This all works fine, however I have tried JS code from other posts on this forum and cannot get my multi-choice question to become invisible - the question is just a blank space but the radio button is still visible and highlights blue when the withdraw button is used.  Here is the current working JS Im using in the question. EndNow is the name of my withdraw button: Qualtrics.SurveyEngine.addOnReady(function() {var that = this;var endBtn = document.getElementById("EndNow");function skip() {that.setChoiceValue(1, true);that.clickNextButton();};endBtn.addEventListener("click", skip);});

40
2
1 hour ago
O
Oliver_Durcan
asked in Custom Code
Edit background height when survey is in full screen

Hi all,I have created a button that forces my survey into full screen. When in full screen, the blocks that scroll beyond the standard height of the page (ie. that require scrolling down) switch from the default background colour to a solid white. This is not a problem when not in full screen. See the screenshot attached that shows the lavender colour cut off to white when the page scrolls down: My question is - Is there a way to extend the lavender colour to the bottom of the page whilst in full screen?Many ThanksOly

1188
J
6 hours ago
V
VIzm
asked in Survey Platform
Randomly selecting the same block twice

I have a randomizer in my survey which selects 6 blocks from a set of 100. I want participants to see the exact same 6 blocks later in the survey for the second time – is there any way I can do that? Thanks in advance!

101
IsabelPosada_Voce
QPN Level 4 ●●●●
11 hours ago
joao.donzelli
joao.donzelli
asked in Survey Platform
Help - Implementing a Calendar Picker in Qualtrics Survey for Date Selection

Hi everyone, I'm looking for a way to create a question in a survey project where the customer can select a date from a calendar instead of typing it in. Currently, I have a simple Text Entry question with a custom Regex validation, but my client is not completly satisfied and would like to see if there is a way to replace this question with a calendar picker. Has anyone successfully implemented this type of question in a survey and could help me out? Thanks 😄

2612
V
Level 2 ●●
15 hours ago
Z
zeynep_aydin
asked in Survey Platform
Carousel Javascript Randomization

Hello, I have a list of 10 items that I want to randomize by splitting them into two sets: the first set is shuffled randomly, and the second set is reordered to align with the shuffled order of the first. For example, an accepted shuffle of A1, B1, C1, D1, E1, A2, B2, C2, D2, E2 would be B1, E1, C1, A1, D1, B2, E2, C2, A2, D2.  I was able to do this for a side-by-side question, however my logic doesn’t seem to work for a matrix type question that is displayed as carousel. My JS code is overwritten and the cards are shown in the non-shuffled order. I would appreciate any pointers. Please find my code below. Thank you! Qualtrics.SurveyEngine.addOnReady(function () {    //get container    var questionContainer = this.getQuestionContainer();    if (!questionContainer) {        console.error('container not found');        return;    }    //get cards    var cards = questionContainer.querySelectorAll('.CarouselCard');         if (cards.length === 0) {        console.error('no cards');       

211
TomG
Level 8 ●●●●●●●●
2 days ago
P
Level 2 ●●
Paula_Calderon_IZOLevel 2 ●●
asked in Employee Lifecycle
Unrecognized distributions Lifecycle (EX)

We are facing some questions while implementing a lifecycle (EX) project, we have three surveys associated each one to a financial benefit received by the bank employees, the invites are sent to the employees each time they make a disbursement of one of these benefits. The problem arises in the process of sending these invitations. After one day, the platform stops recognizing the participants to whom the invitation has already been sent, which causes it to indicate that it will send the survey again to all participants, instead of only to the new ones who have joined as project participants. Is there any way through which we can “Mark” the employees to whom we have already sent (even if they haven't replied to the survey) and include this filter as part of the metadata before sending invitations, to avoid this inconvenience

100
P
Level 2 ●●
3 days ago
Z
Zain Akhthar
asked in Survey Platform
Link from supplemental Data is not visible in the survey question

Hello,I am trying show links from supplemental data in survey questions based on the language but its not showing up any links while testing the survey even though I updated question with pipe text  

221
c.rose
Level 2 ●●
3 days ago
D
davgon1774
asked in Custom Code
How to add Percentages to Incremental Value on a Slider Question

I am trying to add percentage symbols for the values given on the increments for the slider question- is there a java code or some capabilities through qualtrics to allow me to do this? 

163
TomG
Level 8 ●●●●●●●●
3 days ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Employee Lifecycle
SSFF extract job application information

Hi  I am trying to extract candidate information from SSFF, the connection already exists but i can not find any of the recruitment routes to extract the information.Any suggestions regarding this?

80
E
QPN Level 4 ●●●●
3 days ago
sofiadavila02
Level 1 ●
sofiadavila02Level 1 ●
asked in Integrations
Extract Recruiting Data from SuccessFactors

Greetings to the community!I am facing an issue in my Data Recruitment (SSFF)  that utilizes a native integration with Qualtrics fot a Candidate Experience project. The situation is as follows:Problem: Despite the native integration between my Data Recruitment system SSFF  and Qualtrics appearing to work correctly in terms of adding contacts to the directory, I am unable to view candidate data. This includes crucial information such as names, email addresses, and other relevant details. The candidate viewing screen is blank.Question: Has anyone experienced a similar issue or have any idea why this native integration is not allowing me to view candidate data? Are there any additional configurations I should be aware of or possible solutions I can try?I appreciate any help or suggestions you can provide. Thank you in advance for your support! 

661
E
QPN Level 4 ●●●●
3 days ago
AnnaP
Level 2 ●●
AnnaPLevel 2 ●●
asked in CX Dashboards
Comparison in Gauge widget

Hi,I’ve tried to add a “comparison” to the gauge widgets in CX Dashboards.I would like to show the last 3 rolling month satisfaction score and show comparison the previous 3 month roll satisfaction score. and for this to be keep updating each month.Am I right to say this is not possible?  I don’t think I can use benchmark as I believe it only works on a static value. And in my case this value will be changing each month.Any idea of how to show this comparison in a gauge widget in CX?Thanks!

121
J
Level 4 ●●●●
3 days ago
D
Level 2 ●●
deveer2024Level 2 ●●
asked in XM Directory
Workflow for survey email invite based on a contact list in API

Hi, I’m new to the specific automation and I’m lost in how to get it right. My goal is to call an API of Qulatrics Files and put there a file every X hours.In the workflow I want it to check every X hours for a new file. Then transform the data (change the column header to the ones I need in Qualtrics). After that, create the distribution list and send the survey.  I’m not sure why I fail to get it right… I’d love for some guidance here please.I thought I will need something like this, but again - this is not working.Please if you can guide me through the steps it would be awsome. 

131
Deepak
QPN Level 8 ●●●●●●●●
3 days ago
D
Level 1 ●
danfaraciLevel 1 ●
asked in Survey Platform
Question: Sending Reminders and Combining Repeated Measures Data in Qualtrics

Hey Qualtrics Wizards!I have two related questions about setting up a repeated-measures survey in Qualtrics: Reminders: Is it possible for Qualtrics to send automatic reminder emails to participants who forget to complete a session? If so, how can I configure this feature to ensure participants stay on track? Combining Data: For a repeated-measures study with multiple sessions, is there a way to combine all the participant responses into one excel spreadsheet rather than having separate datasets for each session? If this is possible, I’d appreciate guidance on how to set it up. Thank you for your insights and suggestions!

364
D
Level 1 ●
3 days ago
c.rose
Level 2 ●●
c.roseLevel 2 ●●
asked in Survey Platform
Is there a way to make embedded target creatives responsive?

Hi there! I wanted to know if there is a way to make embedded targets responsive. My survey itself is responsive, but now that I set a width and height in the embed creative, the whole thing is no longer responsive on mobile devices.Can I add bootstrap 3 classes in the CSS? Any suggestions?

613
c.rose
Level 2 ●●
4 days ago
Z
zeynep_aydin
asked in Survey Platform
JS Randomization for Carousel Type Questions

Hello, I have a list of 10 items that I want to randomize by splitting them into two sets: the first set is shuffled randomly, and the second set is reordered to align with the shuffled order of the first, preserving their pairings. For example for a list of A1, B1, C1, D1, E1, A2, B2, C2, D2, E2 an example of correct randomization would be: A1, C1, B1, E1, D1, A2, C2, B2, E2, D2. I was able to get this working for a side-by-side question, but I’m having trouble replicating it for a Matrix question displayed as a carousel. In the carousel, there is no randomization at all. Below, I’ve included the code that works for the side-by-side question and my attempt to adapt it for the carousel. Any tips or suggestions would be super helpful. Thanks! Code for carousel:Qualtrics.SurveyEngine.addOnReady(function () {    //get container    var questionContainer = this.getQuestionContainer();    if (!questionContainer) {        console.error('container not found');        return;    }    //get card

20
Z
4 days ago
S
SatroM
asked in UX & UX Research
Look and feel theme changes

Hello:)I have a single question about formatting the Look&Feel of the survey. Is there a way to change this (indicated by an arrow on the screenshot) blank margin between the header and the question? I’ve searched for some CSS added to the theme, but no attribute seems to work. I just want to make this margin smaller to not have that blank gap. 

442
J
Level 2 ●●
4 days ago
D
DarPsh
asked in CX Dashboards
Date calculation display in CX Dashboard

Hi Community, i have a date picker question in a survey that i have build (see reference at the bottom of the page).i connected this survey as a source for a CX dashboard.now, i want to create a date calculation based on (date chosen in the question )-(live date) and to show the number of days that are the difference between two dates in a record table widget in the dashboard.is this possible and if so, how can i do that. Thanks in advance,Dar Date picker question: 

212
J
Level 2 ●●
4 days ago
mraper70
mraper70
asked in iQ Suite
Do relative weights in StatsIQ match those in a driver widget in a CX Dashboard

If you do a regression in stats IQ and conduct a relative weights analysis, and then use the exact same data and IV/DV in a driver widget in a CX dashboard, would not the % on the Y axis for each driver be the same as in the regression output for relative weights?  In other words, if I have IVs A,B and C and use them to regress DV “D”, and they have these values:A = 50%B = 25%C = 25%Shouldn’t they have those same values for the Y axis in the driver widget?  

243
mraper70
4 days ago
W
w29913
asked in Survey Platform
Auto-Populate Field in Drill Down Group Using JavaScript

I need help automating responses within a drill-down question in Qualtrics. Specifically, I have three groups in the drill-down question:Group 1: Income in 2023 (answer options: income ranges). Group 2: Whether income has changed in 2024 compared to 2023 (answer options: Yes/No). Group 3: Income in 2024 (answer options: income ranges).I want to automatically populate Group 3 with the same value as Group 1 if the respondent selects "No" for Group 2. For example, in my picture, the field for 2024 will be automatically display Less than €12,189 if the answer to changes is no. This would save respondents from having to manually select the same value again in Group 3. I am completely new to JavaScript and would really appreciate your help! 

243
W
4 days ago
YenMejia_Voce
Level 3 ●●●
YenMejia_VoceLevel 3 ●●●
asked in Employee Engagement
Manual Permissions to dashboards in EE and Lifecycle Projects

In EE and Lifecycle projects, within the participants section, there is an option to manually grant a specific person access to a results dashboard without assigning them to a role. I believe roles are essential for tracking who has access to the dashboard.My question is: if permissions are granted manually, is there any way to identify or record them? This information doesn’t seem to appear when exporting the participant list.

121
PeeyushBansal
QPN Level 6 ●●●●●●
4 days ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Employee Lifecycle
Survey candidate

Hi everyone,We are planning to send a survey to candidates who were not selected for the hiring process. In order to tailor the survey, we need embedded data about these candidates, such as the position they applied for, their country, and other relevant details. We do not require their contact information. The embedded data we need is available in SuccessFactors, and we are working on creating a connection to access it. However, we're concerned that importing all the candidates might "pollute" the employee directory, as it would include individuals who were not hired. Do you have any suggestions on how we can handle this situation more efficiently, or ideas for managing this data without affecting the employee directory?Thanks in advance for your help! 😊

192
YenMejia_Voce
Level 3 ●●●
4 days ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Employee Engagement
Intercept not being display

Hi I have an intercept on an employee internal page but it is not loading, any idea of why this may be happening? TS Steps Taken So Far:Verified the code to ensure it was correct and complete. Removed all logic to rule out any potential causes of the error. Activated and deactivated the intercepts. Tested with the bookmark (it works with the bookmark). Checked for security restrictions. The team confirmed there are no security restrictions, and no security-related errors appeared in the console during testing.Any suggestions would be highly appreciated.Thanks! 

212
E
QPN Level 4 ●●●●
4 days ago
R
Robn
asked in Survey Platform
Trouble setting up e-mail triggers

Hi,I'm trying to set up e-mail triggers to re-send the survey link to my participants a week after they've completed a portion of it. At the start of the survey my participants fill out a question asking for their e-mail adress. I'm trying to set up the e-mail triggers so that these e-mail adresses are automatically used by qualtrics so that i dont have to manually add every e-mail adress. So far i've tried two ways: setting up e-mail triggers setting it up as a workflowI'm pretty sure my conditions are set up correctly, I think qualtrics just has trouble finding the e-mail adresses that my participants filled out? I'll add screenshots so maybe one of you can figure out what i'm doing wrong Thanks in advance for your help! 

223
C
Level 4 ●●●●
4 days ago
E
evo5255
asked in Survey Platform
Recode values on Slider Qs

 Hello, I don’t have access to the recode value option for slider question. I need to reverse code the values from strong disagree to strong disagree (where the back-end values are 5 to 0 as opposed to the 0 to 5 reflected on the front-end of the questionnaire), for some of my questions that require this reverse coding.  Is there a simple approach to do this?  

373
TomG
Level 8 ●●●●●●●●
5 days ago

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