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Unanswered questions

96 Topics
N
Level 1 ●
Nathan GatesLevel 1 ●
asked in Survey Platform
Banner Table

Hey Qualtrics Community! It may be right under my nose (or not), but is there a tool or feature within Qualtrics to create a banner table?  New user here, so any help would be greatly appreciated!!

91
Shashi
Level 8 ●●●●●●●●
T
taru
asked in Extension SDK
Developer Portal XM Solution does not launch Employer Engagement

I am trying to activate 'Employer Engagement' within the XM Solution, under XM Plugins in the Developer Portal. I'm attempting to do this by copying what I believe is a template or program called 'EX25' and then launching it.However, when I try to start it, I encounter an error and cannot proceed. The error message is as follows:Could you please let me know if it's possible to launch 'Employer Engagement' using the XM Solution? If it is, I would greatly appreciate it if you could provide instructions on how to resolve this error and successfully launch it.

30
T
M
Mohsen
asked in CX Dashboards
Optimal Settings for PDF dashboard export

Hi everyone,We sometimes need to export dashboards to pdf. As you might know, the default settings aren’t ideal for visibility, so we try out different settings that look better. However, we haven’t yet landed on an optimal setting config.Do you have any suggestions to optimise export settings (e.g. combination of paper size, orientation, zoom)? This is for a standard dashboard using the entire page space.Thanks in advance for your inputs.Mohsen

90
M
I
Ila_1234
asked in Survey Platform (Before March 2021)
2 language survey: how to change language drop down to a simple button?

Hello,I have a simple 2 language survey (EN / AR) and was wondering if it was possible to replace the language drop-down by a button?Such that if the respondent is answering the EN survey instead of showing "English" in the language drop-down it would directly state "عربي" and when the user clicks on it he is immediately redirected to the AR survey. Is this possible?Otherwise, would it be possible to show the other language as default in the drop-down? So, if the respondent is answering the EN survey the language drop-down would show "عربي" instead of English...Thanks a lot!Ila

74211
L
F
foundationseries
asked in Custom Code
Slide that automatically takes previous value

I have the following setting, where in the same page there is a first 2-slider question (Q41 in the example below) and a further slide below (Q67). When going through the survey, the respondent decides on the desired values for the first two sliders. I would like the second slider to always take the value 10 - (sum of previous sliders).  now, here is where i’m stuck. I can relatively easily add text below the two sliders that show my desired algebraic sum, using the following code:Qualtrics.SurveyEngine.addOnReady(function(){var qid = this.questionId;    jQuery("<p>You are realising savings for your firm of: <span id='tot'>10</span>.</p>")        .insertAfter("div.ChoiceStructure");     function updateTotal() {        var $inputs = jQuery("#" + qid + " input.ResultsInput");        var A = parseInt($inputs.eq(0).val(), 10) || 0;        var B = parseInt($inputs.eq(1).val(), 10) || 0;        var tot = 10 - (A + B) || 0;        jQuery("#tot").text(tot);    }     jQu

101
F
MikeBot
Level 2 ●●
MikeBotLevel 2 ●●
asked in Custom Code
Adding a pop-up for both computer and mobile devices

Hi all,I am wondering if there is a way to add an option to a survey question, where respondent can click on a word or a button to then show a pop-up box with more information?I tried the method described in the below, but couldn’t get it to work. I followed the above, without really understanding it (!!) and I get my key word underlined and showing as a tool tip, and the info will show if I hover. However, how do I get this key word to be clickable on a mobile device?  The code I have used in my survey question (HTML view) is below. The word “here” is where the tooltip is shown - but is not clickable on a mobile device.My apologies in advance if this is an obvious fix! Thanks, Mike. HTML:  Have you, or a spouse/ family member, had any of the following symptoms?<b>Please hover <abbr title="Cough; cold; sore throat" rel="tooltip"><span style="color:red;">here </abbr><span style="color:black;"> for examples of symptoms</span></span></b>  

3755
rochak_khandelwal
Level 4 ●●●●
L
liangyue0307seattle
asked in Survey Platform
survey looks good when previewing within the block but weird when previewing the full survey,

Hi, I made a simple worlde game within Qualtrics. Question 1: When I preview the game part by click preview within the block, it looks as expected, but when I preview the whole survey, it lost all the interactions.Question 2: after the game, i created a button to proceed participants to finish the survey questions. this time it is the opposite: full preview looks fine but block preview does not work...

130
L
Y
Level 2 ●●
yve872Level 2 ●●
asked in Survey Platform
Do not allow decimals in text field response

How do I restrict so that whole numbers only and not decimals are allowed?  I thought entering 0 in Max Decimals under validation would work, but apparently not. Also, in other form fields where I have custom validation I cannot ALSO add validation to require a whole number, or at least it doesn’t seem like I can.  Seems like I am limited to one set of validation logic?  We have logic to require a value greater than that answered in a prior question and there isn’t a way to add a content validation on top of that.

111
MatthewM
Level 6 ●●●●●●
K
KenM
asked in Survey Platform
Where to capture Embedded Data

I want to show a survey to a certain segment of my audience where each member of that segment has a customer id number. I want to capture that customer id number (CID) so that I can personally respond to the clients who answer the survey in a certain way. Do I add the Embedded Data capture as a block in the survey flow? Or should I add it as part of the Action Set in the Intercept?

336
K
K
Level 1 ●
kepkamLevel 1 ●
asked in Survey Platform
Reverse Autheneticator - prevent multiple responses from the same participant using their mail in anonymous surbey.

I have a survey built which will be going out via anonymous link. We will not be collecting any identifiable data. Because the survey will be distributed by many participating organizations - we know that there will likely be overlap in respondents. To prevent duplicate responses - we are working on setting up an email authenticator which (when programmed correctly) will ask for an email - add that email to a directory through workflow at the completion of the survey and then use that directory as a source for the authenticator - not allowing someone who has been added to the directory (by completing the survey) to start the survey again.However - the survey currently is not allowing anyone to move past the email input - immediately displaying a ‘Unable to log in with the information provided.’ error message (even in incognito mode). I checked the directory and it is not adding emails there either. Please help!-Marta 

191
K
Level 1 ●
Y
Level 2 ●●
yve872Level 2 ●●
asked in Custom Code
Hover graphic or hover text html

I have a text only question (no response requested, just intro text presented) for which I want to allow hover over a specific word to bring up additional text.  I found the code to use in these forums (below) but it seems to have a character limit as it doesn’t show all the text.  It may be better for me to save the hover text as a graphic and instead have the graphic pop up in hover.  Is this possible?  Or maybe there is a way to change the # characters in the hover text.  I think the graphic option is better though so I can visually break up the text and bold where needed. Additionally, when I use the hover html code below, it is placing the word I am hovering over on its own line rather than keeping it in the same paragraph stream. See attached picture - the text I want to hover over is simply the word ‘here’ and it is forced onto its own line rather than keeping within the sentence. <div title="This is hover-over information">Hover over this text</div>

234
Y
Level 2 ●●
YenMejia_Voce
Level 4 ●●●●
YenMejia_VoceLevel 4 ●●●●
asked in Employee Engagement
Data Source as Breakdown in a Heatmap

Hi everyone,Is there a way to add data sources or existing comparisons as a breakdown in a heatmap, so they are displayed directly in comparison to the overall total?My goal is not to view each data source as a separate comparison, but rather to show the general result with a breakdown by each data source.For example: display the overall total with a breakdown by Data Source, and see that values as columns: "Data Source 1", "Data Source 2", and "Data Source 3".Is it possible to configure it this way?Thanks in advance!

30
YenMejia_Voce
Level 4 ●●●●
A
Level 2 ●●
AnnaHarLevel 2 ●●
asked in Survey Platform
Public link to new results tab pages?

Currently there is an option in the old version of Results to create a public link to a results report to share. I see the option on the new Results tab to send an email with a page that includes a link to the dashboard. I don’t think that link is public (or maybe I’m wrong). Does anyone know if there is a way in the new Results to create public links to dashboards?  Thanks.

40
A
Level 2 ●●
A
Level 1 ●
agrmLevel 1 ●
asked in Survey Platform
Has anyone build a survey as a Schedule template to schedule appointments or import data from a scheduling source? If so, please share information.

Client is using Qualtrics.  However, they use other source to schedule diabetic classes.  Client would like to import scheduling data into Qualtrics.

5034
A
Level 1 ●
JMorsey06470
JMorsey06470
asked in Survey Platform
Data and Analysis Field Missing

I recently added a new embedded data field to a survey in use. I checked my dataset to make sure I have this included. I added a column in my data and analysis tab for the “wellrive branch” as shown here but it does not seem to be pulling this into the results. How can I fix this? 

113
AlexandreLeduc
QPN Level 3 ●●●
L
laiyonda
asked in CX Dashboards
Error Message Appearing on multiple CX Dashboard Widgets

Hi everyone,First time poster on this forum and a very novice user of Qualtrics.Over the last month, my CX dashboard has been displaying a “An unexpected error has occurred.” message on some of our widgets, such as a number chart widget we have to display the # of completed surveys and vertical bar widget showing the distribution of 0-10 rating scale. Some other widgets are displaying properly, such as simple charts. When I attempt to even edit the error widgets, the same error message will also appear on the window which does not allow me to even see what metrics I’ve chosen for that specific widget (see image below).All of the data going into this dashboard is owned by the same Brand Administrator and there is only one data source for each dashboard. Has anyone experienced this before and were able to fix it? I have reached out to the Qualtrics Support Team but I still have not received a solution over the past month. Thank you so much in advance!   

335
AlexandreLeduc
QPN Level 3 ●●●
D
Level 2 ●●
danfaraciLevel 2 ●●
asked in Survey Platform
How to Get Original Answers and Total Correct Score in One Export

QUESTION:We want to calculate the total number of correct answers by recoding responses as 1 for correct and 0 for incorrect. But is there a way to still keep the participants’ original responses too, not just the recoded scores? We know that in Excel, we can download either the recoded values or the original answer labels, but we’re trying to avoid managing two separate downloads. For the rest of our data, we use participants’ actual answers, so we’re hoping there’s a way to get both the original responses and the sum of correct answers in one export. Is that possible?

51
vgayraud
QPN Level 6 ●●●●●●
M
Makgomes
asked in Custom Code
How to remove a radio button for the text entry within multiple choice question and keep the radio buttons for the other options

I would like to make my multiple choice question look similar to this (this was made using another survey software). The text entry should not have a radio button. The other responses should have radio buttons.I want to ensure the text entry still acts as a exclusive response (i.e., you should NOT have to click another response in addition to fill out the text entry)Thanks!

221
C
Level 4 ●●●●
C
carcher20
asked in Survey Platform
Randomization without Replacement Troubleshooting

Hi there, I am having a good amount of trouble trying to set up randomization without replacement on a survey. I have six conditions, and I need every participant to be in two, but to not go through the first one twice. I know this could be completed under one randomizer, but I need every participant to answer the same question block after completing the first condition, so they have to come out of the randomizer to complete that.I know that people have asked questions related to this in the past, and I have read those question threads and tried to implement the solutions, and although it looks like it is set up correctly, I am running into problems. Currently, it seems as though it is working, in that my test run-throughs have not been giving me the same condition twice. However, the embedded data columns are printing out empty in the exported data, and the flow IDs (which I require) are all messed up, leading me to believe something must be wrong. I need access to either the flow IDs

338
C
Level 4 ●●●●
H
helena888
asked in Survey Platform
A calendar question that allows multiple date selections up to X number of dates?

Is there any question to import that is a calendar that allows date selection for up to a certain number of days?I'd need people to be able to select up to but no more than 6 questions.I checked the import question from library option and then I searched for Calendar but those options didn't look like a calendar (see screenshot)This is for an EE project if that matters. Thanks!

18998
A
Level 1 ●
Dhananjayan Palaniswamy
Level 2 ●●
Dhananjayan PalaniswamyLevel 2 ●●
asked in Website & App Insights
Dismiss pop-up survey by clicking outside of the intercept window?

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

1431
amey_ghogale
W
WellWomensCentre
asked in XM Directory
Creating a 'Sign In" survey for program/event participants to fill everytime they attend. Can I use a membership number to populate the rest of the survey and speed up sign in?

Hi, Like the title suggests, we use Qualtrics to collect client demographics. Currently we have no way for clients to quickly sign in if they are a member. I’m trying to streamline their arrival by designing a “self sign-in” survey where they are prompted to add their membership code and then their demographics are automatically fill the rest of the survey questions. I’ve gotten as far as creating a contact list and using an authenticator in the survey flow but it is problematic when I try put the pipe text into the answer field. Right now it will only accept it into the question line. When I go through the survey as a test, the answer will be in the question line rather than the answer box. Help! 

133
M
Level 1 ●
jamesbyrne
jamesbyrne
asked in Custom Code
Prevent survey progression via JavaScript

In my survey I have a constant sum matrix table with 2 columns and the total for the 2 columns must equal the value given for a previous question, e.g.: question_0: how many items did you buy? ; answer_0 = 10question_1:  for you for your friend apples a b oranges c d total e f I only want to allow the survey to progress when e + f = 10. I think the default sum validation can only look at e and f individually and check if these equal 10? I have added some JavaScript inside the addOnPageSubmit method and I can return a browser alert when the totals don’t match, but the survey still progresses to the next page when the alert is dismissed. Is there anything I am doing wrong, or missing? Thanks! Qualtrics.SurveyEngine.addOnPageSubmit(function() { // Function to validate the totals function validateTotal() { // Retrieve the embedded data field value const s17_01 = parseFloat('${e://Field/s17_01}'); // Retrieve the values entered by the responden

100
jamesbyrne
Gary_UniGlasgow
Gary_UniGlasgow
asked in Survey Platform (Before March 2021)
Edit after publish?

Once a project has been published can it be edited?

35178
C
Level 4 ●●●●
B
Level 2 ●●
BYCHUA_SGLevel 2 ●●
asked in Survey Platform
Real-time monitoring of completion status

HiI have 10 interviewers conducting interviews with participants. Participants are asked to complete a survey on an iPad. Once the survey is completed, they receive a token of appreciation.However, there are occasions where the survey is incomplete due to various reasons, but participants may still claim that they have finished it. To avoid this, interviewers prefer to verify the completion status before handing out the token.While the "Survey Completed" message at the end helps, there's no way to confirm completion if the participant closes the browser tab. Additionally, the online shared report has limitations because it does not support filtering by Respondent ID, which makes it difficult to check individual completion statuses efficiently.I wish to seek some possible solutions from the community please as the interviewers do not have Qualtrics accounts but need to check the survey completion status in real time. Thank youBY

282
B
Level 2 ●●

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