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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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Spill the Tea | Badge of the Month | May 2026

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👋 Join the Fun! Introduce Yourself Here

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b0bke

Survey Platform

Drop-outs: where do participants leave my study?

Hello,I am recruiting participants via Prolific for my experimental study on Qualtrics. A relatively high percentage of participants drop-out, resulting in an unequal division between my Control and Experimental group. Is there a way on Qualtrics to

Qualtrics and Pendo Integration

I was looking to see if anyone is currently leveraging Pendo and Qualtrics. We have both solutions but want to pull in Pendo feedback so we have all feedback data in one location. Is it worth setting up a Qualtrics survey in Pendo or just work to u

Neha TankLevel 4 ●●●●

CX Dashboards

Count of Customers instead of Response

Hi,I have a simple requirement in CX dashboard to show a count of customers who participated in survey. When we choose Count Metric, it shows the Response count whereas I need to consider each account only once. It doesnt let us select COUNT AT CUSTO

EramLevel 1 ●

Unique/distinct count of clients with multiple responses

I’m facing an issue with getting a distinct count of clients in my dashboard and wanted to check if there’s a workaround.In my setup, “Client” is an embedded data field (e.g., ABC, DEF, GHI). Each client has multiple contacts/respondents. For example

Back button will not show up on the left hand side

We are unable to get the back button on surveys to show up on the left hand side. When it is turned on it shows up next to the next button. We tried custom css and it doesn’t do anything to change it. Did something happen with the new survey experi

Change auto-advance screen of the New Survey Taking Experience

Hi all, With the New Survey Taking Experience, when selecting the auto-advance option, a default screen is added at the end of the survey. Is there a way to change the text in it o remove this screen? The text confuses people and the think they alrea

How to hide a question and preselect answer choice for it

Hi,I have 2 questions in the survey: one about birth year and the other about age group.I want the age group category question to be pre-populated based on the birth year.The age group choices are Boomer, Gen X, Millennials, and Gen Z. I do not want

325

12 hours ago

w.patrick.galeLevel 3 ●●●

Survey Platform

Survey export-responses API failing to return response values

I'm using the Qualtrics `/API/v3/surveys/{surveyId}/export-responses` API with the `"format": "csv", "useLabels": "true"` parameters. There is a multiple choice response option in my data of 'None=1' and these responses are being excluded from the AP

AlonsoCAdministrator

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

AlonsoCAdministrator

🕑 How to Add Custom Code to Your Survey| 2-Minute Tips | May 12th 2026

Hello everyone! Today we’re learning about custom code! By the end of this video you will know where to find the JavaScript editor, where to add your custom CSS, and how to preview your code changes. FAQ for Custom Code Important: Does Qualtrics sup

Drop-outs: where do participants leave my study?

Hello,I am recruiting participants via Prolific for my experimental study on Qualtrics. A relatively high percentage of participants drop-out, resulting in an unequal division between my Control and Experimental group. Is there a way on Qualtrics to

Qualtrics and Pendo Integration

I was looking to see if anyone is currently leveraging Pendo and Qualtrics. We have both solutions but want to pull in Pendo feedback so we have all feedback data in one location. Is it worth setting up a Qualtrics survey in Pendo or just work to u

Neha TankLevel 4 ●●●●

CX Dashboards

Count of Customers instead of Response

Hi,I have a simple requirement in CX dashboard to show a count of customers who participated in survey. When we choose Count Metric, it shows the Response count whereas I need to consider each account only once. It doesnt let us select COUNT AT CUSTO

EramLevel 1 ●

Unique/distinct count of clients with multiple responses

I’m facing an issue with getting a distinct count of clients in my dashboard and wanted to check if there’s a workaround.In my setup, “Client” is an embedded data field (e.g., ABC, DEF, GHI). Each client has multiple contacts/respondents. For example

Back button will not show up on the left hand side

We are unable to get the back button on surveys to show up on the left hand side. When it is turned on it shows up next to the next button. We tried custom css and it doesn’t do anything to change it. Did something happen with the new survey experi

Change auto-advance screen of the New Survey Taking Experience

Hi all, With the New Survey Taking Experience, when selecting the auto-advance option, a default screen is added at the end of the survey. Is there a way to change the text in it o remove this screen? The text confuses people and the think they alrea

How to hide a question and preselect answer choice for it

Hi,I have 2 questions in the survey: one about birth year and the other about age group.I want the age group category question to be pre-populated based on the birth year.The age group choices are Boomer, Gen X, Millennials, and Gen Z. I do not want

325

12 hours ago

w.patrick.galeLevel 3 ●●●

Survey Platform

Survey export-responses API failing to return response values

I'm using the Qualtrics `/API/v3/surveys/{surveyId}/export-responses` API with the `"format": "csv", "useLabels": "true"` parameters. There is a multiple choice response option in my data of 'None=1' and these responses are being excluded from the AP

AlonsoCAdministrator

Spill the Tea | Badge of the Month | May 2026

May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landsca

AlonsoCAdministrator

🕑 How to Add Custom Code to Your Survey| 2-Minute Tips | May 12th 2026

Hello everyone! Today we’re learning about custom code! By the end of this video you will know where to find the JavaScript editor, where to add your custom CSS, and how to preview your code changes. FAQ for Custom Code Important: Does Qualtrics sup

NguyenPhiLongLevel 2 ●●

Customer Experience (CX)

How to enable or trigger Notifications for Action Planning in CX Dashboards?

Hi everyone,I am looking for a way to trigger notifications (email or in-app) for the Action Planning feature in CX Dashboards.It seems that unlike EX, CX Action Planning does not have a straightforward notification toggle.If you have implemented a w

70

N

2 days ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

371

13 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

691

4 months ago

N

NewHomeCXManagerLevel 3 ●●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

561

4 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

622

4 months ago

MarkGrunskeLevel 2 ●●

Leaders Network Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

581

6 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

11078