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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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74,935 Replies
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Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|3 months ago

2861

Announcing our first X4 keynote speaker + calling ALL speakers 📣

Forum|Forum|3 months ago

1561

⬆ Level Up 2026 | Badge of the Month | January 2026

Forum|Forum|19 days ago

33946

Qualtrics’ fine-tuned AI outperforms general-use LLMs on survey research

Forum|Forum|9 days ago

570

Recently active
Product Forum
Thought Leadership

K

KazJPat

Custom Code

Java script has stopped working - looking for ideas why

Hi Brains TrustI have some java script in a survey that calculates the respondent’s age and the age they will be at a specific date in the future from their date of birth. This is then used as embedded data to govern how they move through the survey.

Change Text Color on Submit Button in New Survey Taking Experience

I’m trying to change the color of the text within the submit button in the New Survey Taking Experience and I’m not having any luck. Does anyone have custom CSS that can change the color of the text in the button? Thank you!

Reverting to Old Versions of Dashboards

I need your help!!!I have this survey that many people complete that requires them to upload file(s). After the deadline when I’m compiling the raw data, I use the “Revert to old versions of dashboards” button under settings on the Results tab (scree

295

6 hours ago

K

karen_split-pinQPN Level 2 ●●

Survey Platform

Creating a dashboard which combines 3 x lifecycle surveys

I have 3 lifecycle touchpoint surveys and my client would like one single dashboard for all three surveys. I have previously been able to do this in an normal EX project but it no longer seems to be an option. I tried mapping the question fields fr

gdyczyakLevel 4 ●●●●

Looking for help on a CX dashboard table that shows averages, response count, by FY and change

Hello Everyone,I am looking for advice on a CX Table widget that i need to display the following:I have 5 total surveys but i am trying to show how they all contribute to the overall average 0-10 score. For instance a survey with 1,000 responses will

183

9 hours ago

N

NewHomeCXManagerLevel 2 ●●

Survey Platform

Let the training begin

We have successfully launched 3 surveys over the past few months. Now the fun begins - training our front-line teams on the dashboards and survey responses. Starting with one initial high-level introduction - this is what you will see when you log in

How can I remove the asterisk before a question with requirement: force response or put it in white?

I would like to remove or put the asterisk before a question with a requirement force response in white. So that it is not visible anymore. Has anyone custom CSS code for this?

Urgent Help Needed! Retrieval of Data after account closed!

Hi all, hope you are well! I have a problem that would require help urgently as it relates to my research data and so if you are able to help, I would really really appreciate it! Thanks a lot! I knew that my university is going to stop using Qualtri

615

21 hours ago

arunxmarchitectLevel 3 ●●●

Survey Platform

Beyond the Menu: Is Voice-Activated Survey Programming the Future of XM?

Hi Everyone,As someone who spends a lot of time in the Survey Builder, I’ve often wondered: If we are moving toward an AI-native world, why is the manual "logic-building" process still so click-intensive?We all know the flow: navigating nested menus

140

1 day ago

DukesterLevel 3 ●●●

CX Dashboards

Display score summary in a dashboard

We have a survey working perfectly to score phone calls that are observed by auditors. At the end of the survey, you get a wonderful scorecard like the one in the attached screenshot. How do we see this again? We want to mimic this display in a dashb

Java script has stopped working - looking for ideas why

Hi Brains TrustI have some java script in a survey that calculates the respondent’s age and the age they will be at a specific date in the future from their date of birth. This is then used as embedded data to govern how they move through the survey.

Change Text Color on Submit Button in New Survey Taking Experience

I’m trying to change the color of the text within the submit button in the New Survey Taking Experience and I’m not having any luck. Does anyone have custom CSS that can change the color of the text in the button? Thank you!

Reverting to Old Versions of Dashboards

I need your help!!!I have this survey that many people complete that requires them to upload file(s). After the deadline when I’m compiling the raw data, I use the “Revert to old versions of dashboards” button under settings on the Results tab (scree

295

6 hours ago

K

karen_split-pinQPN Level 2 ●●

Survey Platform

Creating a dashboard which combines 3 x lifecycle surveys

I have 3 lifecycle touchpoint surveys and my client would like one single dashboard for all three surveys. I have previously been able to do this in an normal EX project but it no longer seems to be an option. I tried mapping the question fields fr

gdyczyakLevel 4 ●●●●

Looking for help on a CX dashboard table that shows averages, response count, by FY and change

Hello Everyone,I am looking for advice on a CX Table widget that i need to display the following:I have 5 total surveys but i am trying to show how they all contribute to the overall average 0-10 score. For instance a survey with 1,000 responses will

183

9 hours ago

N

NewHomeCXManagerLevel 2 ●●

Survey Platform

Let the training begin

We have successfully launched 3 surveys over the past few months. Now the fun begins - training our front-line teams on the dashboards and survey responses. Starting with one initial high-level introduction - this is what you will see when you log in

How can I remove the asterisk before a question with requirement: force response or put it in white?

I would like to remove or put the asterisk before a question with a requirement force response in white. So that it is not visible anymore. Has anyone custom CSS code for this?

Urgent Help Needed! Retrieval of Data after account closed!

Hi all, hope you are well! I have a problem that would require help urgently as it relates to my research data and so if you are able to help, I would really really appreciate it! Thanks a lot! I knew that my university is going to stop using Qualtri

615

21 hours ago

arunxmarchitectLevel 3 ●●●

Survey Platform

Beyond the Menu: Is Voice-Activated Survey Programming the Future of XM?

Hi Everyone,As someone who spends a lot of time in the Survey Builder, I’ve often wondered: If we are moving toward an AI-native world, why is the manual "logic-building" process still so click-intensive?We all know the flow: navigating nested menus

140

1 day ago

DukesterLevel 3 ●●●

CX Dashboards

Display score summary in a dashboard

We have a survey working perfectly to score phone calls that are observed by auditors. At the end of the survey, you get a wonderful scorecard like the one in the attached screenshot. How do we see this again? We want to mimic this display in a dashb

161

1 day ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

231

8 days ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

151

12 days ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

652

1 month ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

291

2 months ago

JamesScuttAdministrator

Welcome and Introductions

Welcome to the Leaders Network! We're excited you’re here! 🎉

We invite you to introduce yourself! Please share a bit about your background, interests, and what you hope to gain from our discussions. Here are a few suggestions to help you craft your introduction...💁 Background: What’s your role in your organisa

9688

3 months ago

M

monica.irizarryLevel 1 ●

Welcome and Introductions

Introduction - Mónica Irizarry

Hello! My name is Mónica Irizarry, Research Supervisor from Banco Popular de Puerto Rico. Would love to connect with other Financial Institutions to learn from their CX Programs and how they are optimizing the use of Qualtrics.

733