Experience Community | Experience Community

AI Center
Events
Groups
Ideas

New post
Log In or Register

What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
Join now to get product help, connect with thought leaders, and build your global network. 🏆

Login Register

WELCOME TO THE QUALTRICS

Experience Community

26,304 Topics
75,258 Replies
45,398 Members

Get Started

Learn

Join the Fun

Ask a Question

Get help from other Qualtrics Community members

Submit an Idea

Submit, discover, and upvote product ideas to evolve the Qualtrics product roadmap

Thought Leadership

Expert discussions spanning customer, employee, & research excellence

2-Minute Tips

Watch our weekly video tutorial series answering your Qualtrics platform FAQs

Custom Code Solutions

Get custom code solutions (HTML, CSS, JavaScript, & more)

Basecamp

Access self-paced on-demand courses, Qualtrics certifications, and webinars

Rank & Rewards Program

Learn about how to earn Community points, badges, & level up

Week in Review

Community member success stories & Community highlights from the week

Merch Store

Redeem your points for exclusive Experience Community merch

Additional resources:

New to the Community Support Documentation Subscribe to Product Release Notes

Featured topics

X4 Seattle: March 17 - 19, 2026

The annual gathering of experience leaders arrives in Seattle X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mount

Forum|Forum|4 months ago

5214

Qualtrics’ fine-tuned AI outperforms general-use LLMs on survey research

Forum|Forum|1 month ago

2840

💜 Community Love Language | Badge of the Month | February 2026

Forum|Forum|25 days ago

31939

🎉 WHO'S COMING TO X4?! 🎉

Forum|Forum|17 days ago

18412

Recently active
Product Forum
Thought Leadership

Z

Zonks

Custom Code

New Calendar Question Type - Removing Time Interval?

It appears Qualtrics has included it’s own Calendar Question Type. Yay!However, it looks like it also includes a time-interval formatting feature where people HAVE to pick a time. Currently there is not an option to exclude this.I contacted Support a

Recurring RP_9 / RP_10 Error Loop on v3 Distributions API (XM Directory)

Hi everyone,I am a Brand Admin attempting to trigger an Individual Distribution via the /v3/distributions POST endpoint using Google Apps Script. I am stuck in a "Schema Loop" where the API rejects my payload regardless of structure.The Loop: If I us

MarcyLevel 2 ●●

Inline question not recording

I’m having an issue using inline question in my email distribution. In my testing I can click on the NPS question to answer from the email. In doing so, it takes me to the questionnaire as expected. I close it not wanting to answer any other quest

AlonsoCAdministrator

Dynamic Cost Display with JavaScript, Survey Import/Export Guide & Custom Validation Logic

This week, learn how to dynamically display costs based on dropdown selections using JavaScript and embedded data, master survey import/export with our QSF video, and discover solutions for custom validation logic in grid questions. Congratulations

Hiding matrix rows if piped data text is empty

Hi Qualtrics Community, I have a matrix table question where each row label is formatted as “Name1 vs Name2” ( these names are piped data from previous participants responses. For each pair, I have two text entry values from different questions:${q:/

111

10 hours ago

AlonsoCAdministrator

Platform News

🎉 WHO'S COMING TO X4?! 🎉

X4 is right around the corner and we're putting together an incredible community meetup! Whether you're a first-timer or an X4 veteran, this is THE place to connect with fellow community members IRL. 📍 We're finalizing the details now, but expect:✨ G

18412

10 hours ago

A

AngieYYS7661Level 2 ●●

Custom Code

Logic/ custom validation

Hi All, If i have an 5 pt rating overall satisfaction question Q1, then Q2 is a grid question with 80 statements. Is there a way to stop them proceed to next page if Q1 selected 4 or 5 and Q2 all selected 1 or 2 or 3 ? until respondent provide

Utterly disappointed with Course Evaluation Support (QClassroom)

I have never experienced a level of disappointment and frustration with the support side of a product/service as I have with Qualtrics Course Evaluations (formerly QClassroom). First, there isn’t even a Course Evaluation option on the Customer Succes

JoseSAdministrator

2026 Market Research Trends Report & Webinar

Want to know where your team stands compared to 3,000+ peer researchers—and what it means for staying competitive? The 2026 Market Research Trends Report surveyed 3,000+ global researchers and found that only 13% still identify as "traditional" (not

8479

1 day ago

gPandey_715Level 4 ●●●●

Custom Code

Reducing vertical space between two specific questions (using JavaScript)

Hi everyone,I’m trying to reduce the vertical space between two specific questions in a branded theme survey.I only want the spacing reduced for one question (not globally via Look & Feel).Has anyone implemented a reliable way to reduce spacing b

New Calendar Question Type - Removing Time Interval?

It appears Qualtrics has included it’s own Calendar Question Type. Yay!However, it looks like it also includes a time-interval formatting feature where people HAVE to pick a time. Currently there is not an option to exclude this.I contacted Support a

Recurring RP_9 / RP_10 Error Loop on v3 Distributions API (XM Directory)

Hi everyone,I am a Brand Admin attempting to trigger an Individual Distribution via the /v3/distributions POST endpoint using Google Apps Script. I am stuck in a "Schema Loop" where the API rejects my payload regardless of structure.The Loop: If I us

MarcyLevel 2 ●●

Inline question not recording

I’m having an issue using inline question in my email distribution. In my testing I can click on the NPS question to answer from the email. In doing so, it takes me to the questionnaire as expected. I close it not wanting to answer any other quest

AlonsoCAdministrator

Dynamic Cost Display with JavaScript, Survey Import/Export Guide & Custom Validation Logic

This week, learn how to dynamically display costs based on dropdown selections using JavaScript and embedded data, master survey import/export with our QSF video, and discover solutions for custom validation logic in grid questions. Congratulations

Hiding matrix rows if piped data text is empty

Hi Qualtrics Community, I have a matrix table question where each row label is formatted as “Name1 vs Name2” ( these names are piped data from previous participants responses. For each pair, I have two text entry values from different questions:${q:/

111

10 hours ago

AlonsoCAdministrator

Platform News

🎉 WHO'S COMING TO X4?! 🎉

X4 is right around the corner and we're putting together an incredible community meetup! Whether you're a first-timer or an X4 veteran, this is THE place to connect with fellow community members IRL. 📍 We're finalizing the details now, but expect:✨ G

18412

10 hours ago

A

AngieYYS7661Level 2 ●●

Custom Code

Logic/ custom validation

Hi All, If i have an 5 pt rating overall satisfaction question Q1, then Q2 is a grid question with 80 statements. Is there a way to stop them proceed to next page if Q1 selected 4 or 5 and Q2 all selected 1 or 2 or 3 ? until respondent provide

Utterly disappointed with Course Evaluation Support (QClassroom)

I have never experienced a level of disappointment and frustration with the support side of a product/service as I have with Qualtrics Course Evaluations (formerly QClassroom). First, there isn’t even a Course Evaluation option on the Customer Succes

JoseSAdministrator

2026 Market Research Trends Report & Webinar

Want to know where your team stands compared to 3,000+ peer researchers—and what it means for staying competitive? The 2026 Market Research Trends Report surveyed 3,000+ global researchers and found that only 13% still identify as "traditional" (not

8479

1 day ago

gPandey_715Level 4 ●●●●

Custom Code

Reducing vertical space between two specific questions (using JavaScript)

Hi everyone,I’m trying to reduce the vertical space between two specific questions in a branded theme survey.I only want the spacing reduced for one question (not globally via Look & Feel).Has anyone implemented a reliable way to reduce spacing b

222

1 day ago

KelliPolkLevel 3 ●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

30

2 days ago

M

Mattalica1972Level 1 ●

Help and Support

Email trigger started failing

I have a branching email trigger (i.e., if eligible to continue send email A; if ineligible, send email B) at the end of a survey that was working perfectly for many weeks, but has been failing over and over in the last three days.I re-ran a bunch th

92

2 days ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

341

1 month ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

201

1 month ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

722

2 months ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

Week 4: Winning the conversation with your CFO

Week 4: Winning the conversation with your CFO What we covered:For those who attended the final session, how are you feeling about securing executive buy-in for your 2026 roadmap?The session focused on taking your priorities and demonstrating their v

341

3 months ago