WELCOME TO THE QUALTRICS

Couldn't make it to X4 this year? We've got you.

Starting this week, we're bringing the best conversations from X4 straight into the community — one a week, captured and visualized for you. No recap, no highlights reel. Just the conversations that made people stop and think. Watch this space. What

744

Community Basics & Discussions

MichaelCAdministrator

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

AlonsoCAdministrator

Custom Currency & Phone Number Formatting, PGR Validation Logic & Manager Assist Tips

This week, learn JavaScript solutions for displaying currency symbols and auto-formatting phone numbers in text entry questions, and discover validation techniques for Pick, Group, and Rank questions. Congratulations to our newest badge earners:@Hol

Artificial Intelligence (AI)

Response clarity for multi-lingual survey

I have a survey that is translated into 36 languages, with EN-US being the base language. I have response clarity switched on for an open-text question. In the documentation, it does state that the languages available are limited and teh prompt shows

mrossLevel 1 ●

PGR - Validation before clicking next button

I have Pick Group and Rank question containing two groups. I have validation turned on with “each group contains min 1 max 1”. I want the group box to prevent adding any additional choices after 1. Currently, the group box allows more than one choice

214

J

JamesScuttAdministrator

What You Missed at X4: A Conversation about Overcoming Pricing Challenges

A service-based organization faced eroding trust and lack of 2-way communications. Here's how Qualtrics helped. Qualtrics Solutions: Customer Outcomes: Quick Follow-On Surveys Improved customer trust and understanding of rate changes Close-loo

Zendesk tickets - Conversation/documents and closed tickets/any tickets status

Good morning,I’m trying to run four XM Discovery jobs to better understand how Qualtrics ingests Zendesk tickets and whether volume differs based on the following scenarios:Chat tickets ingested as conversations (closed tickets vs. any status) All ti

Dynamic Resizing of Qualtrics Site Intercept Popup Based on Survey Content

Hi everyone,I’m working with Qualtrics Site Intercept and running into a limitation with popup sizing that I haven’t been able to solve cleanly.The intercept loads a survey in an iframe with a fixed height. Since the survey has multiple pages with va

Question bout the best practices for N/A comments in Text IQ

I created a category for N/A and na comments, but it also categorized comments that merely contain the keywords N/A or na. Do you know if there is any approach or trick to generate only N/A comments?Thank you for your help!

283

X4 | Badge of the Month | March 2026

AlonsoCAdministrator

Badge of the Month

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management. Choose one way to contribute this month: Sh

51243

1 day ago

JamesScuttAdministrator

Couldn't make it to X4 this year? We've got you.

Starting this week, we're bringing the best conversations from X4 straight into the community — one a week, captured and visualized for you. No recap, no highlights reel. Just the conversations that made people stop and think. Watch this space. What

744

Community Basics & Discussions

MichaelCAdministrator

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

AlonsoCAdministrator

Custom Currency & Phone Number Formatting, PGR Validation Logic & Manager Assist Tips

This week, learn JavaScript solutions for displaying currency symbols and auto-formatting phone numbers in text entry questions, and discover validation techniques for Pick, Group, and Rank questions. Congratulations to our newest badge earners:@Hol

Artificial Intelligence (AI)

Response clarity for multi-lingual survey

I have a survey that is translated into 36 languages, with EN-US being the base language. I have response clarity switched on for an open-text question. In the documentation, it does state that the languages available are limited and teh prompt shows

mrossLevel 1 ●

PGR - Validation before clicking next button

I have Pick Group and Rank question containing two groups. I have validation turned on with “each group contains min 1 max 1”. I want the group box to prevent adding any additional choices after 1. Currently, the group box allows more than one choice

214

J

JamesScuttAdministrator

What You Missed at X4: A Conversation about Overcoming Pricing Challenges

A service-based organization faced eroding trust and lack of 2-way communications. Here's how Qualtrics helped. Qualtrics Solutions: Customer Outcomes: Quick Follow-On Surveys Improved customer trust and understanding of rate changes Close-loo

Zendesk tickets - Conversation/documents and closed tickets/any tickets status

Good morning,I’m trying to run four XM Discovery jobs to better understand how Qualtrics ingests Zendesk tickets and whether volume differs based on the following scenarios:Chat tickets ingested as conversations (closed tickets vs. any status) All ti

Dynamic Resizing of Qualtrics Site Intercept Popup Based on Survey Content

Hi everyone,I’m working with Qualtrics Site Intercept and running into a limitation with popup sizing that I haven’t been able to solve cleanly.The intercept loads a survey in an iframe with a fixed height. Since the survey has multiple pages with va

Question bout the best practices for N/A comments in Text IQ

I created a category for N/A and na comments, but it also categorized comments that merely contain the keywords N/A or na. Do you know if there is any approach or trick to generate only N/A comments?Thank you for your help!

validation on text field how to configure this

Description Aallow users to enter the Cost using either a comma (,) or a decimal point (.) as the separator for fractional values. This change applies only at the survey level.Validation Cases • Users must be able to enter the amount for cost usin

322

6 days ago

arunxmarchitectLevel 4 ●●●●

Convert Text IQ JSON to Excel for Audit & Documentation

Hi XM Community,I wanted to share a free tool I created to help with Text IQ topic model documentation. Auditing and sharing topic configurations keeps coming up, especially when handing off to stakeholders or comparing models across programs, so hop

110

10 days ago

KelliPolkLevel 3 ●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

150

1 month ago

Isabelle_ZdatnyQualtrics Employee

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

411

2 months ago

Welcome and Introductions

NewHomeCXManagerLevel 2 ●●

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

251

2 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

782

3 months ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

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