Iron Mountain is hiring! The job description specifically calls out Hungary as the location for this position, but our team will consider other European countries as well.
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
Are you a seasoned leader in Customer Experience, adept at Voice of Customer (VoC) research and adeptly translating insights into impactful programs? If so, Iron Mountain has an exciting opportunity for you to play a vital role in realizing its growth strategy. This role focuses on attracting new customer segments and nurturing existing relationships, serving as a pivotal member of the Global CX Center of Excellence.
As the Customer Experience (CX) Manager , you will craft CX strategies and oversee programs designed to enhance customer experience, driving retention, solution adoption, and advocacy. Working closely with Iron Mountain business units, you'll act as a trusted advisor, collaborating with leadership to implement CX initiatives that fuel growth.
JOB POSTING:
Reach out to me with any interest or inquiries.
Thank you!
Thomas Whitaker
Sr. CX Manager, Global CX & Insights
Iron Mountain