Qualtrics allowed us to standardize and centralize our NPS surveys across our entire organization last year, which includes 4 lines of business. Not only did we standardize our process of delivery in Qualtrics, but I created and designed dashboards in Vocalize for each of these lines of businesses that provided leaders with access to dynamic survey data and allowed for comparison of service levels across the businesses using charts. I am not an IT person, but I was able to use resources articles and a little help from my customer success manager to build a beautiful, easy to use dashboard that required little to no training on our leaders' parts. It has been a huge success! So much so, that our company president was shared to the dashboards and gave positive feedback. We have begun utilizing additional features this year including Tickets for follow-up and TextiQ for open ended feedback analysis. Both of which I am currently creating charts for in our dashboards! I love how much suppor
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