Community Connect: Improving Response Rates | Live Webinar | XM Community

Community Connect: Improving Response Rates | Live Webinar

Community Connect: Improving Response Rates | Live Webinar
Userlevel 7
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Looking to improve response rates and response quality? Join us for our next free Community Connect webinar! Wherever you are in the world, we have an event for your time zone, and in your language 🌐 Click on the registration link below to join us!

What will be discussed?

During the 30-minute breakout sessions, a Qualtrics employee will moderate a group discussion about the following questions:

  1. When was a time your response rate was higher or lower than you expected?
  2. How do you establish your target response rate?
  3. How do you balance survey length and response quality?
  4. How do you adjust your expectations and methodology for different survey audiences?
  5. What tips and tricks have you found increase response rates?
  6. What is your experience with incentives and motivation? What has worked and what hasn’t?

What is a Community Connect event?

Community Connect events are 45 minute-long, virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. During the event, attendees will have the opportunity to join breakout rooms to connect with their peers and share their insights. In other words, this is a collaborative event with the purpose of helping one another and building a network of peer support. Topics will rotate throughout the year. In our June events, we will be discussing improving response rates. Reviewing the discussion questions prior to the event is strongly recommended.

What can I expect from joining this event?

You can expect a few minutes of introduction, followed by open-forum breakout rooms where you and other XM professionals will have the opportunity to discuss improving response rates. The agenda will run as follows:

  1. Welcome & announcements (5 minutes)
  2. Introduction to improving response rates (5 minutes)
  3. Breakout room discussions (30 minutes)
  4. Your resources and closing (5 minutes)

What languages will be supported during the live event?

Sessions held for AMR, APJ, and EMEA will be presented in English, while the LAC session will be held in Spanish. During the sessions presented in English, Zoom’s closed captioning feature will be enabled to support captions translated to over 20 additional languages. To see the list of languages supported by Zoom’s closed caption feature, click here.

I can’t make it to the session. What are my options for getting involved?

There are lots of other ways to get involved!

  1. Join Q&A discussion in the Qualtrics XM Community
  2. Register for a future session using our events calendar or check out our on-demand trainings
  3. Earn great rewards with our Rank & Rewards Program
  4. Join our XM Advocates program
  5. Take advantage of our Certification courses
  6. Explore private, live training for your organization

REGISTER HERE: https://bit.ly/XMCommunityConnect


27 replies

Userlevel 4
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Thank you all for attending our discussions on improving response rates! Here are just a few resources to help you boost responses:

 

Blog post - How to increase survey response rates

Blog post - 7 Easy Ways to Boost Customer Survey Response Rates

XM Basecamp course - Driving Response Rates

Community post - ✏️ Response Rates | Getting Started Mondays 

 

I am also linking the slides that were shown during the events! Feel free to share any other helpful resources in this thread below.

 

If you have any feedback for our event, you can share it here. Thank you again for sharing your day with us!

Userlevel 4
Badge +11

I think it would be helpful to have breakout rooms by the kind of XM data we are collecting - EX data and strategies are very different in my perspective from customer experience data. 

I still think we would improve our response rates if we were able to change the noreply@qemailserver.com that the survey automatically displays as the from Address.  If this small product update allowed us to put our company/department name, many of the surveys that go unanswered because they don’t recognize this from address wouldn’t get dismissed when the employee doesn’t even open the email to access the survey link.  All of the other automated features that are pulling from the meta data are great in Qualtrics, but not being able to customize the from address seams like a simple upgrade that would be very beneficial to us.

Hey @Chris Lawrence, have you checked out this support page on Using a Custom From Address

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