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Discover the latest Qualtrics news, product updates, new product features, & more

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QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

SeanSQualtrics Employee

published in Announcements

Community Connect Q&A ft. Zach Carlson, PGA TOUR

This July, join Community Connect to learn from Zach Carlson, Director of Fan Research at PGA TOUR! Comment below to ask your questions of Zach before, during, or after the event!Event speakerZach Carlson, LinkedIn Director of Fan Research, Data & Decision Sciences at PGA TOUR Company backgroundAs a leading organizer of professional golf tours in North America, PGA TOUR showcases golf's greatest players, while engaging, inspiring and positively impacting fans, partners and communities worldwide. This session will focus on PGA TOUR’s approach to driving change and incredible experiences through XM programs, fan feedback, and metrics. Access the recorded eventQualtrics Community Connect Event Featuring PGA TOURPasscode: PGA&Qualtrics1! Q&A This is your opportunity to ask Zach questions! Questions asked before the event may be answered by Zach live. Questions asked after the event will be answered by Zach on this post. Be sure to comment and share your favorite insight from

182712

9 days ago

AmaraWQualtrics Employee

published in Announcements

Community Connect Virtual Event Series

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the XM Community!Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Sessions FeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

18171

11 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 10, 2024

Features Released On Or Before July 10, 2024 Workflows Importing Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. XM Directory 2 Step Opt-Out for XM Directory: There is now a 2-step process when recipients click the opt-out link within a Qualtrics distribution. This decreases accidental opt-outs caused by email scanning bots using unsubscribe links. Features Starting On & After July 17, 2024 All None. Features Starting On & After July 17, 2024 XM Platform Insight Explorer: An AI-powered tool that looks at your open-ended feedback to identify top themes, headlines, and helpful summaries. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liab

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16 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - June 6, 2024 to July 3, 2024

Released On Or Before July 3, 2024 APIAPI Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls.Customer Success HubEmail Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.DashboardsCustom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience. Editable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint. Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Das

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23 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 3, 2024

Features Released On Or Before July 3, 2024 EXCandidate Experience Benchmark: The Candidate Experience benchmark has been added for EX dashboards. This new benchmark allows EX organizations to compare the performance of their candidate program against global norms.Online Reputation ManagementReview Responses in Tickets: You can now respond to customers from Online Reputation Management projects directly within tickets. Features Starting On & After July 10, 2024 WorkflowsImporting Curl to Web Service Tasks: Web service tasks now let you import curl commands, which populate the task configuration automatically. Given that most Qualtrics and 3rd-party API docs often provide curl commands, this can make web service setup much faster and easier. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change th

2180

23 days ago

AmaraWQualtrics Employee

published in Announcements

Announcing the Full Lineup of Qualtrics’ Customer Events! 🎉

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours! These events join our event lineup alongside Learn Qualtrics Live and Community Connect. Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events:Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event! Learn Qualtrics Live: During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice! Community Connect: Dur

1942

24 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 26, 2024

Features Released On Or Before June 26, 2024 DashboardsEditable Widgets in PPTX Export: When exporting Results Dashboards and BX Dashboards, there’s an option to download widgets that are editable in powerpoint.DistributionsOnline Panels: Online panels are a new distribution method for survey projects. Researchers can use online panels to access Qualtrics’ network of panel partners, define targeting criteria for their desired audience, and launch to respondents from directly within the platform.CX DashboardsRespondent Funnel in the Data Modeler (CX): Using the data modeler, you can now build dashboards with respondent, contact, and survey data, all in the same reports.EXGenerating Test Responses (EX): You can now generate test responses for Engagement, Lifecycle, Ad Hoc Employee Research, and Pulse projects. This allows you to build a sample dataset based on your org hierarchy to test your dashboard and roles before launching your program.StatsiQRandomize Conjoint Features: The order

3921

29 days ago

AmaraWQualtrics Employee

published in Announcements

XM Excellence Q&A ft. Qualtrics Product Leaders

This event is now available on-demand! You can find the links to each session below. We’ve got a stellar lineup of speakers AND topics prepared for our XM Excellence event! Join our product leaders to learn best practices for utilizing Qualtrics features and how to make the most of your license! Recordings now available:XM for Strategy & ResearchXM for Customer ExperienceXM for Employee ExperiencePasscode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post. If you have a product support question, please contact support. Comment telling us what you learned from the event!

14438

1 month ago

AmaraWQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Join us for our quarterly Learn Qualtrics Live event series. During the event, attendees will have the opportunity to join breakout rooms where our experts will provide free training on Qualtrics features and products. Topics will rotate throughout the year. Space for this event is limited — please only register if you plan to attend live.Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next Steps Session Resources Fundamentals of Survey Building Learning checklist Support page XM Basecamp course Fundamentals of CX Dashboards Learning checklist Support page XM Basecamp course Fundamentals of Employee Engagement Learning checklist Support page XM Basecamp course Fundamentals of XM Directory Support page XM Basecamp course Fundamentals of Text iQ Sup

510920

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 20, 2024

Features Released On Or Before June 20, 2024 DashboardsCustom Metrics: The interface for custom metrics in dashboards has been updated for an improved user experience. Legacy Dashboard Access: The button to access legacy dashboards has been moved to Dashboard Settings and the switch-back banner has been removed. This applies to CX, EX, BX Dashboards, and Results Dashboards.DiscoverIntelligent Scoring: Intelligent scoring navigator provides a space where you can create, edit, and manage rubrics used in intelligent scoring.ExtensionsArcGIS Integration: The ArcGIS Map question type and extension allows you to collect and analyze geospatial data within your surveys, enhancing the depth and scope of research. Location-based data can be collected with the ArcGIS question, providing precise geographic context to responses. This data can then be sent to ArcGIS using the Update ArcGIS workflow task, allowing for granular visualization and analysis.New Support PagesSMS Credits & Opt-Outs: I

4250

1 month ago

AlonsoCAdministrator

published in Product Release Notes

Meet the new Qualtrics Support AI Assistant 🤖

Available soon in the ‘Get Technical Support’ section of your Customer Hub Did you know that Qualtrics hosts thousands of technical support resources? That’s A LOT of content! And while these pages are available at your fingertips, we wanted to make it easier for you to get the answers you need. The new Qualtrics Support AI Assistant will be available to you 24/7 in the Get Technical Support section of your Customer Hub. The assistant can answer your trickiest product questions and give you easy step-by-step instructions. If the Assistant doesn’t crack the code on your question, it will connect you with one of our fantastic product support specialists who are standing by around the globe. While the AI Assistant will be replacing the view below, you can still connect with a Product Specialist with a few simple clicks. Are you a Success Package user? If yes, you’ll continue to see the current experience. Getting the help you need is easier than ever, and we are so excited to share this

202717

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 12, 2024

Note: Due to the Juneteenth holiday, release notes will be sent on Thursday next week (June 20th). Features Released On Or Before June 12, 2024 APIAPI Rate Limit Change: To ensure more reliable product performance, limits were updated for a number of XM Directory API calls. Customer Success HubEmail Preferences: Manage and customize your email preferences for Qualtrics communications from the Email Preferences section of the Customer Success Hub. XM PlatformProject Collaboration Permissions: If you invite someone to collaborate on a survey, and give access to “View Restricted Data,” the collaborator must also have the “View Restricted Data” user permission enabled. If not, the user won’t be able to view the survey’s restricted data. Users can reach out to a Brand Administrator to get their permissions changed. This change applies to survey, Engagement, Lifecycle, Ad Hoc Employee Research, and 360 projects. Granting Login Access to Support: Granting login access to Qualtrics Support has

4880

1 month ago

SeanSQualtrics Employee

published in Announcements

Customize your communication preferences and never miss a beat!

The XM Success team is excited to announce the all-new Email Preferences page in your Customer Success Hub! This update makes it easier than ever to receive learning recommendations, event invites, the latest news, and more, all curated just for you! And the best part? This update gives most Qualtrics users the ability to receive XM Success communications, not just Brand Administrators!You can expect to hear from the XM Success team around a few times a month. If you ever change your mind, you can adjust your communication preferences any time.Be sure to opt-in to each category to get the latest help and resources from our XM Success team:Personalized learning: Curated resources, tools, and recommendations to help you excel with Qualtrics. We’ll share helpful tips and information customized to your license and skill level. News & updates: Product updates, announcements, customer stories, newsletters, and more. This includes product innovation announcements as well as the quarterly

580

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - May 2, 2024 to June 5, 2024

Released On Or Before June 5, 2024 CX DashboardsData Models (CX): Data models now support derived data (such as custom fields and scoring categories).DashboardsCustom “From” Address for Full Record Views: Some CX widgets allow you to send emails when viewing a full response record. If your brand has a custom from address, this email will send from your brand’s address. This update affects the record grid, record table, and response ticker widgets.EXEX Engagement Benchmark: The EX Engagement benchmark uses a 3-year rolling average to calculate scores. This benchmark has been updated with data from 2021-2023 from 27 million respondents and can be added to your dashboard now using the dashboard benchmark editor. Microsoft Teams Distributions (EX): You can now send Engagement and Ad Hoc Employee Research survey invitations and reminders via Microsoft Teams.ExtensionsAdobe Analytics Extension: To support Adobe’s deprecation of Service Account (JWT) authentication, you can now use OAuth a

3420

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 5, 2024

Features Released On Or Before June 5, 2024 EXEX Engagement Benchmark: The EX Engagement benchmark uses a 3-year rolling average to calculate scores. This benchmark has been updated with data from 2021-2023 from 27 million respondents and can be added to your dashboard now using the dashboard benchmark editor.WorkflowsExtract Data From SFTP Task: A new option, “Use strict validation,” has been added to automatically reject misconfigured files. Features Starting On & After June 12, 2024 AllNone *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support tea

3010

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 29, 2024

Features Released On Or Before May 29, 2024 DashboardsCustom “From” Address for Full Record Views: Some CX widgets allow you to send emails when viewing a full response record. If your brand has a custom from address, this email will send from your brand’s address. This update affects the record grid, record table, and response ticker widgets. EXMicrosoft Teams Distributions (EX): You can now send Engagement and Ad Hoc Employee Research survey invitations and reminders via Microsoft Teams.NotificationsTypes of Notifications: A new notification has been added to the “Admin” notification. Brand Administrators and users with access to Digital Experience Analytics will now be notified when their license’s session replay usage hits thresholds of 25%, 50%, 75%, 90%, and 100%.Website / App InsightsLinking Website / App Insights Projects with XM Directory: Intercepts within Website / App Insights projects can now only be linked to a single directory. Projects previously linked to multiple dire

3230

1 month ago

SeanSQualtrics Employee

published in Announcements

Onboarding Office Hours Virtual Event Series

Join us for our monthly Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next StepsExplore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My Qualtrics Resources

640813

1 month ago

AmaraWQualtrics Employee

published in Announcements

🎉 Vesak 2024 | Holiday

Vesak 2024Wishing you and your loved ones a Vesak full of joy and tranquility.Sincerely,The XM Community Team

220

2 months ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 22, 2024

Features Released On Or Before May 22, 2024 CX DashboardsData Models (CX): Data models now support derived data (such as custom fields and scoring categories).ExtensionsLocation Directory: The Location Directory can now be accessed from the Directories tab within the Global Navigation menu. It is also still linked when you create a location selector question or when you create a reputation management project based on searching the web. Features Starting On & After May 29, 2024 EXMicrosoft Teams Distributions (EX): You can now send Engagement and Ad Hoc Employee Research survey invitations and reminders via Microsoft Teams.Website / App InsightsLinking Website / App Insights Projects with XM Directory: Intercepts within Website / App Insights projects can now only be linked to a single directory. Projects previously linked to multiple directories have been moved to a single directory. Features Starting On May 29, 2024 XM DirectoryAI Recommended Segments: The Segments tab within XM D

4540

2 months ago

CarolineHQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - April 4, 2024 to May 1, 2024

Released On Or Before May 1, 2024 CX DashboardsDigital Program Data as a CX Dashboard Source: You can now visualize data from your digital programs, such as Page Views, Impressions, and Clicks, within CX dashboards. This allows for a holistic view of the health of your digital programs, with operational and experience data in one place. Dashboards Benchmark Editor (CX): The Patient Experience benchmark for CX dashboards has been refreshed with data for Q2 2024, while also adding support for more benchmark cuts, such as Specialty. StudioAllow User and Group Exports: You can now adjust whether you want all of the users in your organization to be able to export user and group information. Button Widget: A new widget that allows you to add links to other resources in your dashboard, such as surveys or help documents. Widget Menu Changes: Menus on widgets have been consolidated for clarity. This includes copying widgets to other dashboards, moving widgets to the top or bottom of the da

3512

2 months ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 15, 2024

Features Released On Or Before May 15, 2024 Survey ProjectsResponse Clarity Validation: New validation option for text entry questions. When enabled, response clarity validation uses Qualtrics internal large language model to analyze a survey respondent’s answer and prompts them to provide more details if their response is vague or doesn’t fully answer the question.XM PlatformManager Assist: Manager Assist will be enabled by default for all brands created after May 13, 2024. Brands created before this date will have to activate Manager Assist for it to be visible. Audio & Video Editor Library: The audio & video editor now contains a data table with all audio and video responses. Also, the sentiment, transcript, and clip functionalities have been updated. Features Starting On & After May 22, 2024 None Features Starting On May 29, 2024 XM DirectoryAI Recommended Segments: The Segments tab within XM Directory will now suggest Ai-generated segments. These segments leverage ar

4340

2 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Virtual Event Series

Join us for our biannual XM Excellence event series. Our product experts will host three breakout sessions focusing on XM for Strategy & Research, XM for Employee Experience, and XM for Customer Experience. Each session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming SessionsFeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

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2 months ago

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