New at Qualtrics

  Features Released On Or Before October 1, 2025 CX Dashboards Breakdown Bar Widget: The UI for the breakdown bar widget has been updated for Results, CX, and BX dashboards. Map Widget: There’s a new map widget with several major improvements, including location coordinates support, new map styles, and better zoom-in abilities to accommodate smaller countries. Scatter Plot Widget: The user interface for the scatter plot widget has been updated. DashboardsExport All Widget Content at Widget Level: You can now include all widget content when exporting the table widget, response ticker widget, and record table widget to PDF. This update applies to all types of Dashboards.Strategic ResearchProduct Testing: Product tests are a project type where you can gather feedback on a new product or prototype and identify its strengths and weaknesses. They include automatically generated surveys for each stage of your test, tester contact lists, and a tester app where respondents can view and acc

  Features Released On Or Before September 17, 2025 Dashboards Gauge Chart Widget & Number Chart Widget: You can now customize the color of the trends, instead of using presets. This update applies to all dashboards. Locations Automated Workflows for Location Data: You can now create an automated workflow in your location directory, enabling you to import new and updated location data on a recurring schedule. Workflows Workflow Execution Limits: There is now a limit of 300,000 workflow executions per organization per day. Workflows will be blocked when they exceed this limit.  Features Starting On & After September 24, 2025 Dashboards Metric Group Calculations: When using the top box / bottom box metric in widgets, you can now select in the dashboard settings whether to calculate the metric based on the aggregate of all individual responses or the average scores of questions in the group.  Widget to Widget Filtering: Compatible widgets can now filter other widgets in your dash

  Features Released On Or Before September 10, 2025 Dashboards Automatic View Access for Studio Dashboards in Qualtrics: Users with access to Qualtrics dashboards will now automatically be granted access to view any Discover dashboards embedded within them. This removes the need for admins/editors to manually share embedded dashboards with users. Star Rating Widget: The Star Rating widget now has an updated UI and additional accessibility features. It is also now compatible with Research Hub.  Features Starting On & After September 17, 2025 Locations Automated Workflows for Location Data: You can now create an automated workflow in your location directory, enabling you to import new and updated location data on a recurring schedule.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the func

Join us on September 24th at 2 pm EST for a special webinar with Cara Jones (RN, BSN, CEN, TCRN) and Caitlin Lowery with Ibis.Cara Jones will take us behind the scenes of their student journey mapping program and how they identified the need to set up a student success tracking program at the Medical College of Georgia. During this session, Caitlin Lowery will also expand from a Qualtrics Implementation partner perspective on how the program was set up, the technical aspects of the program, and showcase how to leverage more of the technical aspects of Qualtrics as a whole. Register NowDuring this session, you'll learn:How the Medical College of Georgia determined the need for journey mapping The result and overall impact of having journey mapping for medical students How this program was set up from a technical standpointWhat to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A

Breakthrough Automation: Let AI Handle the Heavy Lifting While Your Team Focuses on Impact 🚀 AI-assisted topics: From Weeks to HoursEver feel like you spend more time building models than actually using them? Manually creating and maintaining topic models can be a complex and tedious process that eats up weeks of your time. Our new AI-Assisted Topics feature set changes that entirely. This comprehensive suite of four AI-powered tools transforms every stage of your workflow, drastically reducing weeks of effort to just hours while improving model quality.The Topic Hierarchy Generator instantly creates a full topic structure for you. Simply provide a few details like business descriptions, websites, or documents, and the system delivers a comprehensive outline in minutes. This gives you an immediate foundation that would have previously taken days to create manually. Smart Query automatically generates and refines topic rules with a single click. Smart Audit quickly identifies issues by

  Features Released On Or Before September 3, 2025 Admin Workflow Consumption Alerts: As your organization approaches its daily workflow execution limit, send notifications to key team members before the limit is reached. EX Export Project-Level Participation Details: New option in the EX Directory Tools menu that allows you to export a file containing project-level data about your EX participants. You can export your entire directory, or use criteria to customize the participants included in the export. Survey Platform Matrix MaxDiff Variation: The MaxDiff variation of the Matrix Table question is now available in the new survey taking experience. Tickets Ticket Translations: You can now translate ticket data, custom statuses, and other important information for your ticket users. Website / App Insights Conditional Session Capture Targeting: When setting up session capture, you can now create logic-based conditions to determine when sessions will be recorded. XM Discover Studio in Qua

  Features Released On Or Before July 23, 2025 Admin User Permissions: By adjusting “View XM Platform,” you’ll be able to control users’ access to the larger Qualtrics software, potentially disabling this access for users who are supposed to only access apps like Manager Assist or Research Hub. Interactions Usage Report: Chats, emails, online reviews, social mentions, and voice interactions from XM Discover are now displayed in the admin interactions usage report. Customer Success Hub Online Qualtrics License Renewal: You can now confirm your organization’s intent to renew your Qualtrics license and provide necessary billing information from inside the Customer Success Hub! Distributions Data Reconciliation for Online Panels: Data reconciliation enables you to reject low quality responses from your panel dataset and request new responses. Blocked Reminders for Low Engagement Programs: To maintain Qualtrics email deliverability, reputation and user experience, reminders for low-enga

  Features Released On Or Before August 27, 2025 CX Guidance in CX Programs: New widgets and recommendations in the Overview of CX Programs show helpful data and suggest impactful ways to advance your program. Survey Platform Approvals for Reference Surveys: You can now require approvals for edits to reference surveys.  Features Starting On & After September 3, 2025 EX Export Project-Level Participation Details: New option in the EX Directory Tools menu that allows you to export a file containing project-level data about your EX participants. You can export your entire directory, or use criteria to customize the participants included in the export. Tickets Ticket Translations: You can now translate ticket data, custom statuses, and other important information for your ticket users. Website / App Insights Conditional Session Capture Targeting: When setting up session capture, you can now create logic-based conditions to determine when sessions will be recorded. XM Discover Studio i

  Features Released On Or Before August 20, 2025 Audio & Video Editor Automated Summary Enhancements: You can now generate multiple AI summaries, apply summaries to a filtered set of videos, and view additional insights for the feedback received in Audio & Video responses. CX Customer Care App: The Customer Care app is a centralized workspace where frontline staff (like contact center managers and customer care agents) can measure and improve team performance by calculating key team metrics, tracking tickets, and providing feedback to employees. Workflows Workflow Execution Limits: There will be a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked. These workflow limits are scheduled to start September 6, 2025.  Features Starting On & After August 27, 2025 CX Guidance in CX Programs: New widgets and recommendations in the Overview of CX Programs show helpful data and suggest impactful ways to advance your pro

  Features Released On Or Before August 13, 2025 Email Email Limits: You can now track your email consumption with two new columns in the Account Usage page: "Total Allowed Outgoing Emails" and "Weekly Allowed Outgoing Emails." Journeys Journeys in Customer Experience Programs: Improvements to building CX journeys, including more flexible surveys & survey questions linking, and the ability to define more metrics and their target scores. Additionally, the Journey Chart Widget has been updated to support these enhancements and make it easier to visualize journey data. Workflows Load Data to Discover Task: This Workflows task allows you to load data from Qualtrics into Discover. Workflow Execution Limits: There is now a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked.XM Solutions Audience Management Updates: When customizing the panelist app, there is now a rich content editor for the survey description field, which

  Features Released On Or Before August 6, 2025 EX Comment Summaries (EX): This widget can now generate summaries in German, French, Spanish, and Japanese. Survey Platform Language Support for Conversational Feedback: Conversational feedback can now be used for surveys with French, Japanese, Spanish, or German as the base language. For non-English languages, the AI Adaptive followup – Advanced permission must be enabled, and only 1 follow-up question is supported. New Support Pages Managing Qualtrics Renewals: This page contains information on how to manage subscription renewals. This includes information on renewal timelines, the renewal process, and more.  Features Starting On & After August 13, 2025 Journeys Journeys in Customer Experience Programs: Improvements to building CX journeys, including more flexible surveys & survey questions linking, and the ability to define more metrics and their target scores. Additionally, the Journey Chart Widget has been updated to support

Join us on September 10th at 2 pm EST for a special webinar with Dr. Stephanie Carnell, a Digital Service Designer and Delivery Manager on the City of Orlando’s Digital Innovation team.Dr. Carnell will take us behind the scenes to discuss how her team leverages user experience research and data analytics to gather community feedback. She'll share how the City of Orlando develops and executes large-scale survey projects and uses data-informed recommendations to guide city leadership. During this session, you'll learn:How the City of Orlando developed a process for creating and managing city-wide surveys. How they partner with different departments to execute survey projects. The types of surveys they've developed and how they are deployed across various channels and software.What to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A — ask your questions directly to our guest spea

Join us for Inside the Industry, a dynamic webinar series where industry leaders within your space dive deep into their real-world use cases and share how they’re maximizing the power of the Qualtrics platform to drive meaningful results. Each session will host a customer presenter that showcases their use case, how they determined the need for this use case, and how they developed their program to derive the results that they accomplished. What to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A — ask your questions directly to our guest speakersEvents are typically held quarterly but vary based on demand and availability of customer presenters.  Upcoming Sessions  Get involved beyond the event:We have community groups for Higher Education, Government, K-12, and FSI. Learn from your peers and ask questions about industry-specific needs that arise within your space or use case

  Features Released On Or Before July 30, 2025 EX Qualtrics Assist (EX): You can now use Qualtrics Assist in the following additional languages: Spanish, German, French, and Japanese. Website Insights Guided Intercepts: We’ve improved the guided digital setup, where you create an intercept and creative in one smooth process. With the new user interface, it’s easier for you to choose when and how you build your website feedback.  Features Starting On & After August 6, 2025 All None  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to

  Features Released On Or Before July 16, 2025 CX Dashboards Patient Experience Benchmark: The 2025 Patient Experience benchmark has been updated with refreshed data from Q2. Research Hub EX Projects within Research Hub: The following project types are now included in Research Hub: Ad Hoc Employee Research, Engagement, Lifecycle, and Pulse projects. Survey Platform Matrix Constant Sum Variation: The Constant Sum variation of the Matrix Table question is now available in the new survey taking experience. Matrix Transpose: The Transpose table option for Matrix Table questions is now available in the new survey taking experience.Ticketing Ticket Emailing: When responding to emails communications from a ticket, replies will be threaded in the same email thread. Workflows Generate an Insight Task: New task in Workflows that enables you to regenerate insights created in the Insights Explorer. XM Discover AI-Assisted Text Analytics (Discover): Artificial Intelligence (AI) assisted text anal

  Features Released On Or Before July 9, 2025 EX Enhanced Computations for Qualtrics Assist (EX): Enhanced data sorting and strengthened mathematical reasoning for qualitative questions in Qualtrics Assist that involve numerical calculations. Data Isolation for Qualtrics Assist (EX): Qualtrics Assist (EX) is now compatible with data isolated brands.  Research Hub Survey Card Preview: Clicking on a survey within Research Hub search results will now open a preview of the survey’s result dashboard, if one is available. XM Directory “Is any of” Filter in Search: You can now use “Is any of” as an operator when searching in XM Directory. This simplifies advanced searches by reducing the need for multiple “Or” conditions. XM Directory Triggers Deprecation: XM Directory Triggers have been deprecated. This includes the deprecation of both Automatic List Enrollment and Message Triggers. You can achieve the same functionality using Workflows.  Features Starting On & After July 16, 2025 Di

In July 2025, we are thrilled to welcome Shannon Peterson (LinkedIn), Head of People Analytics at Verizon and Carlos Moreno (LinkedIn), Associate Director of Advanced Research People Analytics at Verizon to our Community Connect event! Guest Speaker BackgroundShannon Peterson is the Head of People Analytics at Verizon, where she leads strategic initiatives that transform the employee experience through data-driven insights. With over 15 years of experience in people analytics and research, Shannon has held leadership roles at Meta and Microsoft before joining Verizon.She is known for her innovative thinking, ability to navigate complexity, and passion for aligning people strategies with business outcomes. Shannon brings a unique blend of empathy, curiosity, and forward-thinking leadership to every challenge—empowering teams to drive culture change, organizational design, and meaningful transformation at scale. Guest Speaker BackgroundCarlos Moreno is an Associate Director at Verizon, l

  Features Released On Or Before May 28, 2025 DistributionsReminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note that these metrics are only available for reminders sent after May 21, 2025. Features Starting On & After June 4, 2025 WorkflowsWorkflow Conditions: Workflow conditions now support if/else branching. This allows you to build multiple branching paths within the same workflow depending on if your conditions are met or not.   *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for

  Released On Or Before June 4, 2025 Admin New Survey Taking Experience: Brand Admins can now set the default survey experience for the entire brand, encouraging survey builders to use a more accessible and user-friendly layout. API Datasets API Deprecation: The Datasets API has been removed from the Qualtrics public API catalog. As of June 1, 2025 the Datasets API will no longer be available and any calls to those endpoints will result in 404 responses. Benchmarks EX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed customer data from 2024. Conjoints & MaxDiff Conjoint/MaxDiff Model Updates: The statistical model behind Conjoint and MaxDiff projects has been updated. This does not affect existing metrics. Distributions Reminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note

  Features Released On Or Before July 2, 2025 Discover Automatic Syncing & Unified Logins for XM User Accounts: Automatic syncing keeps users in sync between Qualtrics and Discover. Unified logins allows linked users to sign in to the platform once, and then navigate to Discover or Qualtrics. Employee Experience Comment Summaries (EX): This widget’s summaries are now powered by a hybrid model of ChatGPT 4.0 and a first-party generative AI developed by Qualtrics. Free Accounts Free & Trial Accounts: Free & trial accounts no longer have access to email functionality. Other distribution methods like social media and anonymous links are still available. Research Hub Searching in Research Hub: Responses to open ended questions will now appear when searching in Research Hub. Website / App Insights Sessions List Updates: You can now see the top 1,000 session recordings within the Sessions list tab. You can also see any security changes made, such as seeing if PII data was masked