New at Qualtrics

Discover the latest Qualtrics news, product updates, new product features, & more

AshleyDriggsQualtrics Employee

Join us for our Qualtrics AI event series. These two events are designed to help you explore and get the most out of Qualtrics AI. “Discover What’s Possible” is a great starting point to learn about our newest AI features and how they can transform your business. Then, “Getting Started with Core Features” offers training to help you start using these tools effectively with expert-led breakout sessions. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions—“Discover What’s Possible” Upcoming Sessions—“Getting Started with Core Features”

290

14 hours ago

SeanSQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Join us for our quarterly Learn Qualtrics Live event series. During the event, attendees will have the opportunity to join breakout rooms where our experts will provide free training on Qualtrics features and products. Topics will rotate throughout the year. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions Follow-Up Resources & Next Steps Session Resources Fundamentals of Survey Building Learning checklist Support page XM Basecamp course Fundamentals of CX Dashboards Learning checklist Support page XM Basecamp course Fundamentals of Employee Engagement Learning checklist Support page XM Basecamp course Fundamentals of XM Directory Support page XM Basecamp course Fundamentals of Text iQ Support page XM Basecamp course Fundamentals of Stats iQ Support page XM Basecamp course Q&A Our event ho

2021429

2 months ago

AmaraWFormer XM Community Team Member

published in Announcements

XM Community Connect Virtual Event Series

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the Experience Community! Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions Past Sessions We have been pleased to welcome all-star speakers to our Community Connect in the past! Use the links below to access the event recordings! Feedback We value your insights and feedback. Please share your feedback on our digital events here .

72305

6 months ago

AmaraWFormer XM Community Team Member

published in Announcements

Announcing the Full Lineup of Qualtrics’ Customer Events! 🎉

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours ! These events join our event lineup alongside Learn Qualtrics Live and Community Connect . Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events: Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event! Learn Qualtrics Live : During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice! Community Connect : During

3352

9 months ago

SeanSQualtrics Employee

published in Announcements

Onboarding Office Hours Virtual Event Series

Join us for our Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions April May June Follow-Up Resources & Next Steps Explore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My Qualtrics Resources ch

2155313

10 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Virtual Event Series

Join us for our biannual XM Excellence event series. The session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Past Sessions Feedback We value your insights and feedback. Please share your feedback on our digital events here .

72332

11 months ago

natmaxwellQualtrics Employee

published in Product Release Notes

🚀 Maximize your Program Impact with your Qualtrics Success Package

Are you a Success Package user looking to empower your team and accelerate impact across your XM journey? Whether you already have a program strategy in place or are just getting started, this guide provides a comprehensive overview of everything you need to know to make the most of your investment in Qualtrics. Learn How to Access Your Services Experience Services Tailored to Your Goals Review Best Practices for Effective Services Conversations Additional Resources Learn How to Access Your Services Watch the Two-Minute Tips below for a quick overview of how to effectively use and manage your Success Package services directly from your personalized Customer Success Hub: Experience Services Tailored to Your Goals Once you’re ready, you can kick off a conversation from your Customer Success Hub at any time by selecting one of the following options: Note : The options available to you will vary depending on your Success Package. If you’re interested in upgrading your package to access add

7150

1 year ago

Michael_CookseyAdministrator

published in Product Release Notes

Resubscribe to Product Release Notes Now ⚠️

Important Announcement 👈 We recently reorganized and consolidated categories on the XM Community! To streamline information and make product announcements easier to find, we now have one, single product release notes category. Because of these changes, your subscription to the release notes category may no longer be valid. Please resubscribe to the product release notes by following these quick steps: Navigate to the product release notes category Click the SUBSCRIBE button at the top of the page Find the “subscribe” button here NOTE: If the button says “UNSUBSCRIBE,” that means you are already subscribed, and no action is required. Questions? Ask me in the comments and tag me: @Michael_Cooksey 🤓

13720

1 year ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 16, 2025

Features Released On Or Before April 16, 2025 CX Dashboards Dashboard Export Permission : For CX dashboards, a new dashboard setting has been added to enable or disable visualized aggregated data exports to CSV, TSV, and XLSX format. Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q1 2025. Workflows Experience ID Change Event : You can now initiate a workflow whenever an email or SMS message bounces in a specific mailing list or in a directory. Run Now for Event-Based Workflows: Event-based workflows can now be run immediately. You can enter sample data or automatically generate test data to be used in the task run. XM Directory Event App : The XM Directory Event App (AKA the XM Directory Funnel Event) is being deprecated on June 30, 2025. See this linked guide on how to retain functioning workflows once this feature is removed. Features Starting On & After April 23, 2025 Qualtrics App in Salesforce Custom Domains in the

2791

4 days ago

Michael_CookseyAdministrator

published in Announcements

Report: AI-enabled CX

The $860 billion opportunity Our latest research report shows AI-enabled customer experience could create an estimated $860 billion in value. Executives often struggle in implementing AI across their CX operations. Our report provides a framework you can adopt, regardless of where you are in your AI adoption journey, to offer superior customer experiences and laying the foundation to integrate increasingly sophisticated AI implementations. Would you like to know more? Download now !

472

6 days ago

AshleyDriggsQualtrics Employee

published in Announcements

XM Excellence: Conducting Qualitative Research in Qualtrics

About this Event Unlock the power of qualitative research! Join us for an engaging session as we explore the essentials of qualitative research. You’ll learn to use powerful tools like moderated user testing/in-depth interviews (IDIs) and unmoderated user testing. Led by Qualtrics experts Melody Lyee, Principal Product Manager, and Emily Geisen, Principal XM Scientist, this session will equip you with a strong toolkit for gathering deep insights that drive data-driven decisions. This is an event you won't want to miss! Featured Speakers Emily Geisen is a Principal XM Scientist at Qualtrics, bridging the worlds of survey methodology and cutting-edge technology to transform how researchers gather and interpret data. Her areas of focus include the core survey platform, qualitative methodologies, and AI-solutions for market researchers. Melody Lyee is a Principal Product Manager at Qualtrics, leading product development for market and UX research customers. She focuses on moderated and unm

1848

11 days ago

Michael_CookseyAdministrator

published in Announcements

Experience Community FAQs: All the changes coming to the XM Community

The XM Community is becoming the Qualtrics Experience Community 📣 On or about March 3, 2025, we are soft-launching our new Experience Community. Read the linked post for more information. Experience Community FAQs 1. What’s changing? The Qualtrics XM Community is relaunching as the Experience Community, a single destination for both product help, as well as XM thought leadership. The Experience Community will represent the best of two worlds -- Qualtrics product help, custom code solutions, product release notes, and everything else you love about the current XM Community -- but *also* a brand new, thought leadership side of the Community, separate from product help, and dedicated to high-level XM best practices, theory, and more. Tl;dr: This means our Community will now have two main content pillars: Product content, and thought leadership content. 2. What do you mean by “thought leadership? Qualtrics’ XM Pros community is joining forces with the XM Community here on this platform. T

2206

11 days ago

Michael_CookseyAdministrator

published in Announcements

Read Me: How to use the new Experience Community 💜

Our New Experience Community is Live! 🎉 As we previously announced, our new Experience Community is here. All of the same content and functionality is still here, and we are so excited to present our new thought leadership Leaders Network “neighborhood” to everyone very soon. Here’s how to navigate the new Experience Community 🤓 To find content from what used to be known as the XM Community, click on the navigation option called “Product Forum.” This is where you can find *all* historic (and new) XM Community content. After clicking on the Product Forum button, you will land on the new Product Forum page, which has retained its content and layout. Additionally, you can still find all of the historic XM Community categories in the top navigation menu under “Topics,” and you can still submit product feedback in the same way as before using the “Ideas” tab: Finding topic categories and submitting product feedback remains the same So, what’s the Leaders Network? Qualtrics’ XM Pros co

10979

11 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - December 4, 2024

Features Released On Or Before December 4, 2024 Survey Platform Deprecation of Spell Checker : The spell checker in survey tools and survey tools (ex) is being deprecated. This feature will no longer be available after December 4, 2024. Simple Layout is the New Survey Taking Experience: This update removes the term “Simple layout”, and allows you to opt in to the new survey taking experience, which is mobile friendly, completely accessible, and contains new question types. Once you’ve opted in, layouts will disappear from the Look & Feel . You can return to the old layout structure within Survey Options . XM Platform Authentication Organization Settings : A new section of organization setting used to control the login experience for your Qualtrics users. These settings allow you to enforce two-factor authentication and control your login URL. Two-factor authentication will be enabled by default for all new Qualtrics brands. Additionally, SSO settings for SAML and OAuth 2.0 connections

90516

12 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 9, 2025

Features Released On Or Before April 9, 2025 Distributions Complaint Metrics in Distributions: Spam rate statistics for each email distribution are now displayed in the Distributions tab. Spam rate is the ratio of complaints received to the number of emails sent for a given distribution, and is calculated for each email provider. The Avoid Being Marked as Spam support page has also been updated with information and best practices for avoiding complaints. EX Delegate Updates: You can now import up to 100,000 delegates into an org hierarchy. The UI for importing, exporting, and managing org hierarchy units has also been updated. Pulse Custom Sampling : Now when you set up a Pulse program, you can decide to manually assign participants to each survey. Strategic Research Moderated User Testing Updates: You can now generate a live stream link for Moderated User Testing interviews. Outlook calendar sync is also now available when configuring your project. Survey Platform Compatibility Filter

3830

12 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - March 6, 2025 to April 2, 2025

Released On Or Before April 2, 2025 CX Dashbords Improved Premade Benchmark Creation: By switching to the new benchmark editor, you get faster benchmark creation, new industry and regional filters you can save, improved version updates, and better benchmark widget-editing capabilities. Available in CX Dashboards only, not yet in EX. Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks . Record Table Widgets: If respondents upload files with their response, you can now download all of these files from your record table in a zip file. This option is only available in survey Results Dashboards and CX Dashboards, not EX. Directories Locations Tab: A new “Locations” tab has been added to the Location Directory. This update enables you to efficiently search for, view, and edit locations directly inside Qualtrics without the need for file uploads. Distributions W

2950

19 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - April 2, 2025

Features Released On Or Before April 2, 2025 CX Dashboards Improved Premade Benchmark Creation: By switching to the new benchmark editor, you get faster benchmark creation, new industry and regional filters you can save, improved version updates, and better benchmark widget-editing capabilities. Available in CX Dashboards only, not yet in EX. Distributions WhatsApp Distributions: When creating a WhatsApp template message, you can now request approval for the message from directly within Qualtrics. Free / Trial Accounts Plans : The Plans tab in account settings has been updated to highlight Qualtrics’ current offerings and provide a streamlined upgrade experience. Strategic UX Chapters and Interview Notes : The Audio & Video Editor can now display responses from Moderated User Testing projects, the Unmoderated User Testing Question , and Imported Video & Audio projects in AI-generated chapters that make it easier to analyze transcripts. AI-generated interview notes are also available in

2620

19 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 26, 2025

Features Released On Or Before March 26, 2025 Dashboards Record Table Widgets : If respondents upload files with their response, you can now download all of these files from your record table in a zip file. This option is only available in survey Results Dashboards and CX Dashboards, not EX. Directories Locations Tab: A new “Locations” tab has been added to the Location Directory. This update enables you to efficiently search for, view, and edit locations directly inside Qualtrics without the need for file uploads. Distributions WhatsApp Account Setup Within Qualtrics: Users using the WhatsApp sub-account model can now log in to your WhatsApp account directly from the Admin tab during onboarding. This option will only appear once a Twilio and WhatsApp account has been created by your Account Team. Results Dashboards Heat Map Plot: You can now report on heat map plots in Results Dashboards, achieving full parity for this feature with legacy Results. Workflows Load B2B Account Data into

3450

26 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 12, 2025

There will be no product release notes next week, March 19th, due to the X4 conference. The support site will not be updated and there are unlikely to be any large product updates. Features Released On Or Before March 12, 2025 Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks . Employee Experience Saved Dashboard Filters : When saving a dashboard filter in an EX dashboard, there is now an option to include the org hierarchy filter in the saved filter. Features Starting On & After March 19, 2025 None *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or f

4060

1 month ago

Michael_CookseyAdministrator

published in Announcements

Discount Available! XM Community at X4 💜

Hey hey, XM Community 👋 We’ve got some special things planned for our community members at X4 this year (including a special event discount, just for you). If you are not already attending, you should be! In addition to having a dedicated Community space at X4, @AlonsoC and I will be on site, and we can’t wait to welcome you in person, and talk to you about exciting changes coming to the XM Community (an announcement post is coming on that, soon). Community Exclusives at X4: Community meet-ups at the event Newly branded, exclusive Community merch (free!) at X4 only Bonus community points for attending to be used in our new Merch Store (2500 points) Those of you who have attended know that X4 is community in action. It’s an opportunity to meet and network with Qualtrics customers you may not have met before, as well as Qualtrics leaders and staff you normally wouldn’t encounter in your day-to-day here on the XM Community. Special Community Discount Available: X4CONNECT25 Price: $1199

9177

1 month ago

CarolineHQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - February 26, 2025

Features Released On Or Before February 26, 2025 Customer Success Hub Customer Success Hub : The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences. Features Starting On & After March 5, 2025 Employee Experience NPS Questions : NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you

4454

1 month ago

Michael_CookseyAdministrator

published in Announcements

Exciting Changes Coming to the XM Community 📣

Building a best-in-class Community, together The Qualtrics XM Community has grown so much since its inception in 2017. What was initially intended to be a basic forum to connect XM practitioners has developed into a thriving, global Community, with members on every single continent (yes, even Antarctica)! Together, Community members have posted thousands of product answers, insights into XM best practices, custom code solutions, and grown their professional networks through participation in special Community groups. In 2025, we want to improve the Community experience for everyone who comes here, and also facilitate easy, direct access to the whole spectrum of XM expertise – including thought leadership from XM experts, Qualtrics product and solution knowledge, as well as customer networking opportunities – both virtually, and in-person. To this end, we are joining forces with Qualtrics’ thought leadership experts, as well as the XM Advocates, to create one combined Community for every

11398

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - February 6, 2025 to March 5, 2025

Released On Or Before March 5, 2025 Customer Success Hub Customer Success Hub : The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences. Dashboards Benchmark Editor (CX) : The XMI Customer Ratings Overall benchmark for CX dashboards has been refreshed with 2024 data. EX Healthcare Benchmark : The EX Healthcare benchmark has been updated with refreshed customer data from Q4 2024. Discover Smart Query : Use artificial intelligence (AI) to generate category rules based on your use case. This can be helpful for building and developing more complex category models in Designer. Employee Experience NPS Questions : NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. Research Hub Survey Results Widgets for Search in Research Hub : Survey cards that are results in the Research Hub Search will displ

3380

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - March 5, 2025

Features Released On Or Before March 5, 2025 Discover Smart Query : Use artificial intelligence (AI) to generate category rules based on your use case. This can be helpful for building and developing more complex category models in Designer. Employee Experience NPS Questions : NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. XM Directory Sorting Contacts : You can now sort your contact data alphabetically by contact information, contact statistics, or embedded data fields. Features Starting On & After March 12, 2025 Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks . Employee Experience Saved Dashboard Filters : When saving a dashboard filter in an EX dashboard, there is now an option to include the org hierarchy filter in the saved filter. *Disclaimer: The content provided on this

3650

1 month ago

SeanSQualtrics Employee

published in Announcements

XM Community Connect ft. David Horan, LinkedIn

In March 2025, we are thrilled to welcome David Horan ( LinkedIn ), Quality Intelligence Manager at LinkedIn to our Community Connect event! Guest speaker background David Horan is the Senior Manager of Quality Intelligence at LinkedIn, where he brings over 12 years’ experience in the tech industry to drive product excellence and enhance user experience. He has held roles at organizations such as Google and MLI International Schools. Throughout his career, he has developed a strong skill set in leadership, project management, marketing, analytics, operations, and customer experience. David has a passion for continuous learning which has led to him hold a Bachelors degree, Post Graduate diploma as well as a Master’s degree in Management of Information Systems Strategy from Dublin City University. At LinkedIn, he combines his extensive expertise and educational background to help shape the platform that connects professionals around the world. Company background LinkedIn is the world's l

3573

1 month ago

Page 1 / 17

New at Qualtrics

Motivational Playlist

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded