New at Qualtrics

 Features Released On Or Before April 8, 2026 AdminPremium Interactions in Interaction Usage Report: “Sessions” and “Agent Engagements” will now be tracked in the Interaction Usage report within the Admin tab. These interaction types are add-ons, and will not automatically show up in the table. These interactions do not count toward storage.DashboardsNumber Chart W

 Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All Dashboards

Starting this week, we're bringing the best conversations from X4 straight into the community — one a week, captured and visualized for you. No recap, no highlights reel. Just the conversations that made people stop and think. Watch this space. What You Missed at X4 starts Thursday.Meanwhile, enjoy snapshots of the in-person community we built in the Experience Community Park at X4! Attendees recharge with a calming origami lesson.Attendees relax and chat between workshops and sessions. 

A service-based organization faced eroding trust and lack of 2-way communications. Here's how Qualtrics helped.  Qualtrics Solutions: Customer Outcomes: Quick Follow-On Surveys Improved customer trust and understanding of rate changes Close-loop Ticketing Improved reputation on regional and national levels Workflow Ticketing Faster issue resolution  Question for readers: What specific challenges have you addressed since implementing Qualtrics in your organization?

 Features Released On Or Before March 25, 2026 Employee ExperienceUpdate to Redesigned EX Widgets: A new design for heat map widgets, bubble chart widgets, scorecard widgets,

The annual gathering of experience leaders arrives in Seattle  X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mountainscapes for sound sundowns: we’re reenvisioning X4 to be more hands-on, more inspirational, and more valuable than ever before.What’s new?To start, we’ve included Basecamp in the general pass ticket. No longer an add-on, these practical sessions help you hone your XM skills with close instruction from Qualtrics experts.Also awaiting you in Seattle:100+ sessions with industry leaders: See real-world examples of agentic AI in action XM Park showcase: Explore our global ecosystem of partners and innovations Iconic closing celebration: Previous years featured Gwen Stefani, The Killers, and Backstreet BoysSecure your early bird pricing today.

 Join us for the Qualtrics AI event series, now available on demand. Explore how to get the most out of Qualtrics AI at your own pace, with content designed for every stage of your journey. Start with Discover What’s Possible to learn about our latest AI capabilities and how they can transform your business. If you already have access to AI features and are ready to start using them, Getting Started with Core Features is the best next step–offering practical, expert-led training on how to enable and use the AI tools included in your license. Register for “Discover What’s Possible”

Gartner® Magic Quadrant™ for VoC We're proud to share that Qualtrics has been named a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer for the fifth consecutive year—ranking highest  across all five Critical Capabilities Use Cases.For the Qualtrics community, this recognition means something specific: every capability you rely on to listen, understand, and act on customer feedback has been independently validated as best-in-class.Five years of recognition. We can't wait to show you what's next. Get The Report!

Due to X4: the Experience Management Summit, no new features will be released next week (March 18th) and no release notes will be sent. Features approved on March 11th will be released on March 25th.  Features Released On Or Before March 11, 2026 AdminInteraction Reporting for Omnichannel Events: You can now view events from your omnichannel programs within the Interaction Usage report in the Admin tab. This includes chat, email, and voi

Week two of From Page to Practice.Dr. Ben's research shows that how we communicate matters as much as what we say. But most of us learn this the hard way - through awkward conversations, misread signals, and feedback that landed wrong.This week's reflection:"What do you wish someone had told you earlier about communication?"A lesson you learned late. Advice you'd give your younger self. Something that changed how you show up.Share below. Signed copies of Dr. Ben's book go to the most insightful contributions.For some additional inspiration, here’s one of Dr. Ben’s all time favorite qu

Final week of From Page to Practice.Dr. Ben writes about the importance of mastering yourself before you can effectively lead others. It's about knowing who you are as a leader - and showing up consistently.This week's reflection is simple:"Describe your leadership style in 3 words."No explanation needed (though you're welcome to add one). Just three words that capture how you lead.Share below for your final chance to win a signed copy - and to be entered in the grand prize draw if you've participated in all three weeks.One week until X4. See you in Seattle? 

Welcome to the first reflection in our From Page to Practice series.One of the core premises of Dr. Ben's book is that great leaders see the world through the eyes of those they lead. They don't assume - they listen, observe, and genuinely try to understand.This week, we're reflecting on the leaders who've done that for us. Complete this sentence:"The best leader I've worked with always..." It could be something they did. Something they said. A habit, a behaviour, a way of being. Share your reflection in the comments below. We'll be giving away signed copies of

  Features Released On Or Before March 4, 2026Employee ExperienceComment Summary Widget (EX): A new option called “Hide sentiment” has been added to the display options for comment summary widgets. When enabled, the topic sentiments and comparisons will be hidden in the widget. Engagement

Want to know where your team stands compared to 3,000+ peer researchers—and what it means for staying competitive? The 2026 Market Research Trends Report surveyed 3,000+ global researchers and found that only 13% still identify as "traditional" (not using AI in their workflows). Those teams are seeing budget cuts, declining demand for their work, and less influence at the strategy table. Meanwhile, teams adopting AI are gaining ground fast. A few things stood out:General-purpose LLMs like ChatGPT are losing ground to purpose-built research platforms that actually understand survey methodology There's a major perception gap: 83% of research leaders say AI improved efficiency, but only 65% of individual contributors agree

  Features Released On Or Before February 25, 2026 DashboardsSecondary Axis in Horizontal Bar Charts: You can now add a secondary axis to horizontal bar chart widgets. This axis can be displayed as a bar or a bubble. Features Starting On & After March 4, 2026 Engagement

What makes someone a leader worth following? It's certainly not title or tenure. It's not charisma or confidence. According to Dr. Benjamin Granger, Qualtrics' Chief Workplace Psychologist, it's something far more fundamental: the ability (and willingness) to earn followership through genuine human connection.Dr. Ben's new book, A Leader Worth Following, combines proven experience management principles with cutting-edge psychology research to offer a fresh take on leadership - one where emotional intelligence, empathy, and clear communication aren't "soft skills" but the foundation of exceptional group performance. About the bookA Leader Worth Following

  Features Released On Or Before February 18, 2026 DashboardsManage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again. Features Starting On & After February 25, 2026 Dashboards

Most of us are drowning in customer feedback. The best teams figured out how to turn it into action.Many of you are looking to build more systematic approaches to capturing and acting on customer feedback. We've pulled together some resources and examples that can help you get started or strengthen what you're already doing. See how leading brands capture and act on customer conversationsAutodesk identified product gaps directly from customer conversations Samsara connected feedback patterns across channels to reduce churn Fiserv built trust by publicly demonstrating responsiveness at scaleResources to help you

  Features Released On Or Before February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they c

Your 2026 workforce: the ins, the outs, and what’s next Along with tons of stats and expert insights, the 2026 Employee Experience Trends Report surfaces two patterns worth watching: Employees are sourcing their own AI tools.37% of employees under high pressure source AI tools themselves. It's not malicious, but it does introduce risk. Frontline experience is declining.Frontline and part-time workers saw the biggest engagement drops year over year. These are often the people your customers interact with most. And when we asked f

Features Released On Or Before February 4, 2026 AllNone. Features Starting On & After February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams. XM Directory