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AshleyDriggsQualtrics Employee

Inside the Industry: Higher Education ft. Cara Jones, Medical College of Georgia & Caitlin Lowery, Ibis Public Sector

Join us on September 24th at 2 pm EST for a special webinar with Cara Jones (RN, BSN, CEN, TCRN) and Caitlin Lowery with Ibis.Cara Jones will take us behind the scenes of their student journey mapping program and how they identified the need to set up a student success tracking program at the Medical College of Georgia. During this session, Caitlin Lowery will also expand from a Qualtrics Implementation partner perspective on how the program was set up, the technical aspects of the program, and showcase how to leverage more of the technical aspects of Qualtrics as a whole. Register NowDuring this session, you'll learn:How the Medical College of Georgia determined the need for journey mapping The result and overall impact of having journey mapping for medical students How this program was set up from a technical standpointWhat to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A

4113

6 days ago

AshleyDriggsQualtrics Employee

published in Announcements

Qualtrics AI Virtual Event Series

Join us for our Qualtrics AI event series. These two events are designed to help you explore and get the most out of Qualtrics AI. “Discover What’s Possible” is a great starting point to learn about our newest AI features and how they can transform your business. Then, “Getting Started with Core Features” offers training to help you start using these tools effectively with expert-led breakout sessions. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions—“Discover What’s Possible”September Upcoming Sessions—“Getting Started with Core Features”September Have questions? Reach out to us at customer-success-events@qualtrics.com.

1848834

18 days ago

AshleyDriggsQualtrics Employee

published in Announcements

Ask Qualtrics Virtual Event Series

Ask Qualtrics is a short, instructor‑led masterclass that demonstrates one Qualtrics feature in a focused, hands‑on 15‑minute demo followed by 15 minutes of live Q&A. The session shows practical setup and best practices to help you adopt the feature faster and get more value out of the platform so you can move immediately from awareness to skilled application. What to expect:• 20 minutes: Live demo of a specific product feature or workflow• 10 minutes: Open Q&A — ask your questions and get real-time support Whether you’re just getting started or looking to unlock more value from your program, Ask Qualtrics sessions are your shortcut to smarter, faster adoption. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming SessionsTextIQ: Get started with TextIQ, learn how to analyze your open-text feedback and get best practice tips from our experts Workflows: Understand what a workfl

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19 days ago

SeanSQualtrics Employee

published in Announcements

🎊 Take Your Qualtrics Skills to the Next Level with the All-new Qualtrics Success AI Assistant!

We are thrilled to announce the launch of the Qualtrics Success AI Assistant, now available in the Customer Success Hub! 🎉 This new tool is designed to help you learn the Qualtrics platform, explore new features, and increase the ROI from your experience management program. The Success Assistant will recommend personalized learning tasks based on your license and experience level, then give step-by-step guidance to help you accomplish them. You can use the Success Assistant anytime, 24/7 on the My Skills page of your Customer Success Hub. Try it out now or watch the video below to learn more!

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1 month ago

SeanSQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Learn Qualtrics Live is a 60-minute, expert-led training designed to help you build confidence and develop hands-on skills across key Qualtrics features. Each session combines practical demonstrations with step-by-step guidance so you leave knowing not just what’s possible, but how to do it in your own account. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page. Upcoming Sessions What to Expect:10 minutes: Welcome & introduction 30-50 minutes: Deep-dive training with live demonstrations and guided walkthroughs Whether you’re brand new to Qualtrics or looking to expand into more advanced capabilities, Learn Qualtrics Live helps you accelerate adoption and unlock more value from your programs. Join us to build your skills and gain confidence in the following areas:Getting Started with Survey Building Advanced Survey Building Building a Customer Experience Program Building an Employee Exper

2385032

4 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 10, 2025

Features Released On Or Before September 10, 2025 Dashboards Automatic View Access for Studio Dashboards in Qualtrics: Users with access to Qualtrics dashboards will now automatically be granted access to view any Discover dashboards embedded within them. This removes the need for admins/editors to manually share embedded dashboards with users. Star Rating Widget: The Star Rating widget now has an updated UI and additional accessibility features. It is also now compatible with Research Hub. Features Starting On & After September 17, 2025 Locations Automated Workflows for Location Data: You can now create an automated workflow in your location directory, enabling you to import new and updated location data on a recurring schedule. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the func

2350

4 days ago

DkirbyQualtrics Employee

published in Monthly Product Innovations Spotlight

Qualtrics Innovation Spotlight: July & August 2025

Breakthrough Automation: Let AI Handle the Heavy Lifting While Your Team Focuses on Impact 🚀 AI-assisted topics: From Weeks to HoursEver feel like you spend more time building models than actually using them? Manually creating and maintaining topic models can be a complex and tedious process that eats up weeks of your time. Our new AI-Assisted Topics feature set changes that entirely. This comprehensive suite of four AI-powered tools transforms every stage of your workflow, drastically reducing weeks of effort to just hours while improving model quality.The Topic Hierarchy Generator instantly creates a full topic structure for you. Simply provide a few details like business descriptions, websites, or documents, and the system delivers a comprehensive outline in minutes. This gives you an immediate foundation that would have previously taken days to create manually. Smart Query automatically generates and refines topic rules with a single click. Smart Audit quickly identifies issues by

3580

7 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - September 3, 2025

Features Released On Or Before September 3, 2025 Admin Workflow Consumption Alerts: As your organization approaches its daily workflow execution limit, send notifications to key team members before the limit is reached. EX Export Project-Level Participation Details: New option in the EX Directory Tools menu that allows you to export a file containing project-level data about your EX participants. You can export your entire directory, or use criteria to customize the participants included in the export. Survey Platform Matrix MaxDiff Variation: The MaxDiff variation of the Matrix Table question is now available in the new survey taking experience. Tickets Ticket Translations: You can now translate ticket data, custom statuses, and other important information for your ticket users. Website / App Insights Conditional Session Capture Targeting: When setting up session capture, you can now create logic-based conditions to determine when sessions will be recorded. XM Discover Studio in Qua

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11 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 23, 2025

Features Released On Or Before July 23, 2025 Admin User Permissions: By adjusting “View XM Platform,” you’ll be able to control users’ access to the larger Qualtrics software, potentially disabling this access for users who are supposed to only access apps like Manager Assist or Research Hub. Interactions Usage Report: Chats, emails, online reviews, social mentions, and voice interactions from XM Discover are now displayed in the admin interactions usage report. Customer Success Hub Online Qualtrics License Renewal: You can now confirm your organization’s intent to renew your Qualtrics license and provide necessary billing information from inside the Customer Success Hub! Distributions Data Reconciliation for Online Panels: Data reconciliation enables you to reject low quality responses from your panel dataset and request new responses. Blocked Reminders for Low Engagement Programs: To maintain Qualtrics email deliverability, reputation and user experience, reminders for low-enga

8203

17 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 27, 2025

Features Released On Or Before August 27, 2025 CX Guidance in CX Programs: New widgets and recommendations in the Overview of CX Programs show helpful data and suggest impactful ways to advance your program. Survey Platform Approvals for Reference Surveys: You can now require approvals for edits to reference surveys. Features Starting On & After September 3, 2025 EX Export Project-Level Participation Details: New option in the EX Directory Tools menu that allows you to export a file containing project-level data about your EX participants. You can export your entire directory, or use criteria to customize the participants included in the export. Tickets Ticket Translations: You can now translate ticket data, custom statuses, and other important information for your ticket users. Website / App Insights Conditional Session Capture Targeting: When setting up session capture, you can now create logic-based conditions to determine when sessions will be recorded. XM Discover Studio i

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18 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 20, 2025

Features Released On Or Before August 20, 2025 Audio & Video Editor Automated Summary Enhancements: You can now generate multiple AI summaries, apply summaries to a filtered set of videos, and view additional insights for the feedback received in Audio & Video responses. CX Customer Care App: The Customer Care app is a centralized workspace where frontline staff (like contact center managers and customer care agents) can measure and improve team performance by calculating key team metrics, tracking tickets, and providing feedback to employees. Workflows Workflow Execution Limits: There will be a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked. These workflow limits are scheduled to start September 6, 2025. Features Starting On & After August 27, 2025 CX Guidance in CX Programs: New widgets and recommendations in the Overview of CX Programs show helpful data and suggest impactful ways to advance your pro

4850

25 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 13, 2025

Features Released On Or Before August 13, 2025 Email Email Limits: You can now track your email consumption with two new columns in the Account Usage page: "Total Allowed Outgoing Emails" and "Weekly Allowed Outgoing Emails." Journeys Journeys in Customer Experience Programs: Improvements to building CX journeys, including more flexible surveys & survey questions linking, and the ability to define more metrics and their target scores. Additionally, the Journey Chart Widget has been updated to support these enhancements and make it easier to visualize journey data. Workflows Load Data to Discover Task: This Workflows task allows you to load data from Qualtrics into Discover. Workflow Execution Limits: There is now a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked.XM Solutions Audience Management Updates: When customizing the panelist app, there is now a rich content editor for the survey description field, which

5920

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - August 6, 2025

Features Released On Or Before August 6, 2025 EX Comment Summaries (EX): This widget can now generate summaries in German, French, Spanish, and Japanese. Survey Platform Language Support for Conversational Feedback: Conversational feedback can now be used for surveys with French, Japanese, Spanish, or German as the base language. For non-English languages, the AI Adaptive followup – Advanced permission must be enabled, and only 1 follow-up question is supported. New Support Pages Managing Qualtrics Renewals: This page contains information on how to manage subscription renewals. This includes information on renewal timelines, the renewal process, and more. Features Starting On & After August 13, 2025 Journeys Journeys in Customer Experience Programs: Improvements to building CX journeys, including more flexible surveys & survey questions linking, and the ability to define more metrics and their target scores. Additionally, the Journey Chart Widget has been updated to support

5270

1 month ago

AshleyDriggsQualtrics Employee

published in Announcements

Inside the Industry: Government ft. Dr. Stephanie Carnell, City of Orlando

Join us on September 10th at 2 pm EST for a special webinar with Dr. Stephanie Carnell, a Digital Service Designer and Delivery Manager on the City of Orlando’s Digital Innovation team.Dr. Carnell will take us behind the scenes to discuss how her team leverages user experience research and data analytics to gather community feedback. She'll share how the City of Orlando develops and executes large-scale survey projects and uses data-informed recommendations to guide city leadership. During this session, you'll learn:How the City of Orlando developed a process for creating and managing city-wide surveys. How they partner with different departments to execute survey projects. The types of surveys they've developed and how they are deployed across various channels and software.What to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A — ask your questions directly to our guest spea

5310

1 month ago

AshleyDriggsQualtrics Employee

published in Announcements

Inside the Industry Virtual Event Series

Join us for Inside the Industry, a dynamic webinar series where industry leaders within your space dive deep into their real-world use cases and share how they’re maximizing the power of the Qualtrics platform to drive meaningful results. Each session will host a customer presenter that showcases their use case, how they determined the need for this use case, and how they developed their program to derive the results that they accomplished. What to expect:5-10 minutes: Opening announcements and event overview ~40 minutes: In-depth customer presentation on their Qualtrics use cases 10 minutes: Live Q&A — ask your questions directly to our guest speakersEvents are typically held quarterly but vary based on demand and availability of customer presenters. Upcoming Sessions Get involved beyond the event:We have community groups for Higher Education, Government, K-12, and FSI. Learn from your peers and ask questions about industry-specific needs that arise within your space or use case

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 30, 2025

Features Released On Or Before July 30, 2025 EX Qualtrics Assist (EX): You can now use Qualtrics Assist in the following additional languages: Spanish, German, French, and Japanese. Website Insights Guided Intercepts: We’ve improved the guided digital setup, where you create an intercept and creative in one smooth process. With the new user interface, it’s easier for you to choose when and how you build your website feedback. Features Starting On & After August 6, 2025 All None *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 16, 2025

Features Released On Or Before July 16, 2025 CX Dashboards Patient Experience Benchmark: The 2025 Patient Experience benchmark has been updated with refreshed data from Q2. Research Hub EX Projects within Research Hub: The following project types are now included in Research Hub: Ad Hoc Employee Research, Engagement, Lifecycle, and Pulse projects. Survey Platform Matrix Constant Sum Variation: The Constant Sum variation of the Matrix Table question is now available in the new survey taking experience. Matrix Transpose: The Transpose table option for Matrix Table questions is now available in the new survey taking experience.Ticketing Ticket Emailing: When responding to emails communications from a ticket, replies will be threaded in the same email thread. Workflows Generate an Insight Task: New task in Workflows that enables you to regenerate insights created in the Insights Explorer. XM DiscoverAI-Assisted Text Analytics (Discover): Artificial Intelligence (AI) assisted text analy

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 9, 2025

Features Released On Or Before July 9, 2025 EX Enhanced Computations for Qualtrics Assist (EX): Enhanced data sorting and strengthened mathematical reasoning for qualitative questions in Qualtrics Assist that involve numerical calculations. Data Isolation for Qualtrics Assist (EX): Qualtrics Assist (EX) is now compatible with data isolated brands. Research Hub Survey Card Preview: Clicking on a survey within Research Hub search results will now open a preview of the survey’s result dashboard, if one is available. XM Directory “Is any of” Filter in Search: You can now use “Is any of” as an operator when searching in XM Directory. This simplifies advanced searches by reducing the need for multiple “Or” conditions. XM Directory Triggers Deprecation: XM Directory Triggers have been deprecated. This includes the deprecation of both Automatic List Enrollment and Message Triggers. You can achieve the same functionality using Workflows. Features Starting On & After July 16, 2025 Di

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1 month ago

AshleyDriggsQualtrics Employee

published in Announcements

XM Community Connect ft. Shannon Peterson, Verizon

In July 2025, we are thrilled to welcome Shannon Peterson (LinkedIn), Head of People Analytics at Verizon and Carlos Moreno (LinkedIn), Associate Director of Advanced Research People Analytics at Verizon to our Community Connect event! Guest Speaker BackgroundShannon Peterson is the Head of People Analytics at Verizon, where she leads strategic initiatives that transform the employee experience through data-driven insights. With over 15 years of experience in people analytics and research, Shannon has held leadership roles at Meta and Microsoft before joining Verizon.She is known for her innovative thinking, ability to navigate complexity, and passion for aligning people strategies with business outcomes. Shannon brings a unique blend of empathy, curiosity, and forward-thinking leadership to every challenge—empowering teams to drive culture change, organizational design, and meaningful transformation at scale. Guest Speaker BackgroundCarlos Moreno is an Associate Director at Verizon, l

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - May 28, 2025

Features Released On Or Before May 28, 2025 DistributionsReminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note that these metrics are only available for reminders sent after May 21, 2025. Features Starting On & After June 4, 2025 WorkflowsWorkflow Conditions: Workflow conditions now support if/else branching. This allows you to build multiple branching paths within the same workflow depending on if your conditions are met or not. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for

6848

2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - May 8, 2025 to June 4, 2025

Released On Or Before June 4, 2025 Admin New Survey Taking Experience: Brand Admins can now set the default survey experience for the entire brand, encouraging survey builders to use a more accessible and user-friendly layout. API Datasets API Deprecation: The Datasets API has been removed from the Qualtrics public API catalog. As of June 1, 2025 the Datasets API will no longer be available and any calls to those endpoints will result in 404 responses. Benchmarks EX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed customer data from 2024. Conjoints & MaxDiff Conjoint/MaxDiff Model Updates: The statistical model behind Conjoint and MaxDiff projects has been updated. This does not affect existing metrics. Distributions Reminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note

6576

2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - July 2, 2025

Features Released On Or Before July 2, 2025 Discover Automatic Syncing & Unified Logins for XM User Accounts: Automatic syncing keeps users in sync between Qualtrics and Discover. Unified logins allows linked users to sign in to the platform once, and then navigate to Discover or Qualtrics. Employee Experience Comment Summaries (EX): This widget’s summaries are now powered by a hybrid model of ChatGPT 4.0 and a first-party generative AI developed by Qualtrics. Free Accounts Free & Trial Accounts: Free & trial accounts no longer have access to email functionality. Other distribution methods like social media and anonymous links are still available. Research Hub Searching in Research Hub: Responses to open ended questions will now appear when searching in Research Hub. Website / App Insights Sessions List Updates: You can now see the top 1,000 session recordings within the Sessions list tab. You can also see any security changes made, such as seeing if PII data was masked

5350

2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 25, 2025

Features Released On Or Before June 25, 2025 Dashboards Dashboard Spot Check: Spot Check provides tips and warnings when you are editing a dashboard page. It will flag any errors in your dashboard, as well as provide recommendations for improving dashboard performance and accessibility. Gauge Chart Widget: A new option has been added to automatically migrate legacy gauge chart widgets to the newest version of the widget. Distributions Quantitative Online Panels: When creating a quantitative online panel, you can choose from a customizable template, or build your panel from scratch. Research Hub Data Isolation: The Research Hub is now compatible with data isolation. Survey Options Relevant ID Deprecation: RelevantID is removed from Fraud Detection. Now instead, there’s a Detect Duplicates feature that identifies repeated responses from the same participant using browser and device information. Features Starting On & After July 2, 2025 Research Hub Searching in Research Hub: Re

5954

2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 18, 2025

Features Released On Or Before June 18, 2025 AdminSecurity Tab: This advanced security feature is now available for all Brand Admins in all licenses. Track user logins, add password requirements, and perform other tasks to benefit your organization’s security. Workflow Executions Admin Report: Track the most frequently executed workflows in your brand and your daily workflow consumption, so you can determine workflows you may need to remove.Research HubCollections: You can now add items to a collection in bulk. Features Starting On & After June 25, 2025 DashboardsGauge Chart Widget: A new option has been added to automatically migrate legacy gauge chart widgets to the newest version of the widget. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in de

4473

2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - June 11, 2025

Features Released On Or Before June 11, 2025 DiscoverTopics Recommendation: Topic recommendation in XM Discover uses artificial intelligence (AI) to analyze unclassified documents and existing topics, revealing hidden themes and topics that may have been overlooked by manual modeling.DistributionsSearch Results and Document Access Restrictions: Brand Admins can now restrict search results based on a user’s group or division. Users who upload files into Research Hub can also control who has access to view their document.Research HubACH Payments for Online Panels: You can now use a bank account as a payment option when purchasing an online panel.Strategic UXVideo Editor Updates: You can now export all transcripts from your Audio and Video Library in a single file. In the video editor view, transcripts are now broken out by line with timestamps.XM DirectorySummary Tab: Minor styling changes to the widgets shown in the XM Directory Summary Tab. The data displayed here has remained the sa

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3 months ago

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