New at Qualtrics

Want to know where your team stands compared to 3,000+ peer researchers—and what it means for staying competitive? The 2026 Market Research Trends Report surveyed 3,000+ global researchers and found that only 13% still identify as "traditional" (not using AI in their workflows). Those teams are seeing budget cuts, declining demand for their work, and less influence at the strategy table. Meanwhile, teams adopting AI are gaining ground fast. A few things stood out:General-purpose LLMs like ChatGPT are losing ground to purpose-built research platforms that actually understand survey methodology There's a major perception gap: 83% of research leaders say AI improved efficiency, but only 65% of individual contributors agree

  Features Released On Or Before February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.XM DirectoryEdit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they c

The annual gathering of experience leaders arrives in Seattle  X4 is moving to the Emerald City, March 17 - 19, 2026. But we aren’t just trading mountainscapes for sound sundowns: we’re reenvisioning X4 to be more hands-on, more inspirational, and more valuable than ever before.What’s new?To start, we’ve included Basecamp in the general pass ticket. No longer an add-on, these practical sessions help you hone your XM skills with close instruction from Qualtrics experts.Also awaiting you in Seattle:100+ sessions with industry leaders: See real-world examples of agentic AI in action XM Park showcase: Explore our global ecosystem of partners and innovations Iconic closing celebration: Previous years featured Gwen Stefani, The Killers, and Backstreet BoysSecure your early bird pricing today.

Your 2026 workforce: the ins, the outs, and what’s next Along with tons of stats and expert insights, the 2026 Employee Experience Trends Report surfaces two patterns worth watching: Employees are sourcing their own AI tools.37% of employees under high pressure source AI tools themselves. It's not malicious, but it does introduce risk. Frontline experience is declining.Frontline and part-time workers saw the biggest engagement drops year over year. These are often the people your customers interact with most. And when we asked f

Features Released On Or Before February 4, 2026 AllNone. Features Starting On & After February 11, 2026 LifecycleMicrosoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams. XM Directory

Most of us are drowning in customer feedback. The best teams figured out how to turn it into action.Many of you are looking to build more systematic approaches to capturing and acting on customer feedback. We've pulled together some resources and examples that can help you get started or strengthen what you're already doing. See how leading brands capture and act on customer conversationsAutodesk identified product gaps directly from customer conversations Samsara connected feedback patterns across channels to reduce churn Fiserv built trust by publicly demonstrating responsiveness at scaleResources to help you

Features Released On Or Before January 28, 2026 DashboardsCreating a Custom Metric: When creating a custom metric, you can now choose the calculation level for the metric. This option replaces the “Ignore Breakouts” setting; widgets with “Ignore Breakouts” enabled have automatically been changed to have a calculation level of “Total,” which accomplishes the same widget behavior.ExtensionsHealth Connect Extension

Features Released On Or Before January 21, 2026 CX DashboardsMeasure Groups in Benchmarks: When you create a benchmark, you now have the option to use a measure group instead of a question.WorkflowsRedact and Substitute Data Task: This new task

Features Released On Or Before January 14, 2026 AllNone. Features Starting On & After January 21, 2026 WorkflowsRedact and Substitute Data Task: This new task can be added to ETL workflows to redact or substitute data from a loader task based on regex or subs

 Features Released On Or Before January 7, 2026 DashboardsScheduled Exports: The user interface for scheduling dashboard export emails has been updated. Features Starting On & After January 14, 2026 AllNone. 

Faster research without sacrificing quality We're bringing synthetic panels to self-service online panels in Q4 2025 (Public Preview). If you've ever needed quick feedback on a concept but couldn't justify the time or cost of traditional panel recruitment, this is for you.New to synthetic panels? Read this primer

These are the last Weekly Release Notes for 2025. No new content or updates will be published to the Support Site or Customer Success Hub from December 18, 2025 to January 7, 2026. Features Released On Or Before December 17, 2025 WorkflowsExtract Employee Data from HRIS Task: A ne

  Features Released On Or Before December 10, 2025 Customer Success Hub Viewing Your Invoice in the Customer Success Hub: Primary and billing contacts can now view renewal invoices directly in the "Billing Details" section of the Customer Success Hub. If you have questions after reviewing your invoice, you can contact the Account Services team directly from the invoice page. Engagement

Our New Experience Community is Live! 🎉 As we previously announced, our new Experience Community is here. All of the same content and functionality is still here, and we are so excited to present our new thought leadership Leaders Network “neighborhood” to everyone very soon.  Here’s how to navigate the new Experience Community 🤓 To find content from what used to be known as the XM Community, click on the navigation option called “Product Forum.” This is where you can find *all* historic (and new) XM Community content.   After clicking on the Product Forum button, you will land on the new Product Forum page, which has retained it

  Features Released On Or Before November 19, 2025 Engagement Guided Flow for Engagement Dashboards: You now have the option to create new Engagement dashboards using the guided flow, which will automatically build your dashboard after a short guided setup process.  Guided Engagement Project Creation

Stanford Health Care is using Experience Agents to transform patient care. Hear their story directly from President and CEO David Entwistle at X4 this year on these real-world applications of agentic AI for customer experience. Register Now! Want to tell your story at X4?X4 is where experts from our community shine on stage. If you're doing meaningful work to improve customer or employee experiences, or to turn insights into action, apply to be a session speaker. Apply Today!

  Features Released On Or Before December 3, 2025 Admin Interaction Usage Report: If your license contains multiple suits or products, the Admin Interaction Usage report now contains separate reports that display interaction consumption for the different products. The interface for the interaction usage report has also been refreshed. Dashboards

  Features Released On Or Before November 26, 2025 XM Directory Digital Experience Analytics in XM Directory Search & Segments: You can now use Digital Experience Analytics data as a field when filtering contacts in XM Directory or creating a new segment. Features Starting On & After December 3, 2025 Admin

  Features Released On Or Before November 12, 2025 Discover Bulk User Update Enhancements: This update makes it easier to update users in Discover Studio by adding the option to multi-select users by copying and pasting a list of accounts to generate a bulk user update template. While uploading users, you can also add or remove users from groups in bulk. Additionally, user sync is now compatible with bulk user updates in Studio. EX

  Features Released On Or Before November 5, 2025 CX CX Program Page: This new landing page can be accessed from the global navigation menu, and contains all existing CX Programs you have access to. XM Discover Salesforce Inbound Connector: Salesforce is deprecating its legacy chat product on February 14, 2026. The 'Salesforce Chat' data type wil

  Features Released On Or Before October 29, 2025 Dashboards Automatic Dashboard Translations:  You can now automatically generate a dashboard label translation file using Google Translate. This reduces the time spent manually translating dashboard labels. Social Listening Account Access