We’ve been hard at work creating a better Community experience for you!
First and foremost, we want to thank you, our XM Community members, for your generous patience during the period of Community downtime. We are thrilled to welcome you to our new and improved XM Community home!
What’s new:
Some of the most exciting new features include:
- The ability to “follow” specific community members! Like what Community superstar TomG has to say? Now you can follow him or other members directly on their profiles to stay up-to-date on their tips and tricks!
- An events widget directly on our Community homepage! Stay connected to Qualtrics events by browsing our wide array of virtual and live events listed on our homepage for easy access.
- Find unanswered questions easily -- help your fellow members and earn rewards! In the Discussions section of the homepage, you can toggle over to “Help Others” to address unanswered questions and rank up faster via our Rank and Rewards program.
- Twitter widget located in the left side of the homepage to keep up with Qualtrics news!
- And many more...
Have you updated your “how-tos” on using the new platform?
We have! Please review this post by
Why was it important for us to change platforms?
As an experience management company, Qualtrics is dedicated to providing the best possible Community experience for our customers. We feel our new platform and its architecture will allow us to better surface useful content for you, and also provide a premium customer community experience. Our new platform better integrates with existing Qualtrics tools internally, allowing us to bring you a greater breadth of content while allowing us to personalize Community experiences for you.
Why was the downtime necessary?
Unfortunately, there was a gap between our previous provider’s contract end and the launch date with our new provider. We did everything we could to avoid the downtime, but in the end, we could not get around it.
It looks like some Community content is missing -- is this true?
Yes. We handed over a file of historical community content to our new provider in early March. Anything added after that date on the old platform will not be present in the new platform. We apologize for any inconveniences this may have caused. The good news is you still get credit (in the form of points earned or badges) for your content from the previous community. We do not have access to the old platform, so some content may need to be recreated or reposted. Again, we apologize sincerely for any inconveniences.
The future of the Qualtrics XM Community is bright!
Despite some minor short-term frustrations, the XM Community team is playing the long game when it comes to creating a Community home for our customers. Our new platform will allow us to grow and expand in exciting ways, and we’re bringing some new content types your way in the near future, including:
- XM Community Podcast -- Learn how Qualtrics customers maximize the capabilities of our platform for the greatest ROI
- Two Minute Tips -- A new short video series in an easily digestible time format to help you get the most out of Qualtrics
- Video Release Notes -- In addition to our traditional release notes, we’ll be rolling out a video version of our release notes highlighting some of the most important changes to be aware of
What about the Product Ideas category? Where is that?
A new and improved Product Ideas page is coming soon! We’re excited to introduce you soon to Evolve, a new product ideas dashboard that will give customers greater transparency into the product universe at Qualtrics, while also allowing Community members to submit ideas directly to the product team. No more middle man! Your ideas will go directly to product leaders for review. Updated ETA: June 2023.
What else is coming?
A new chat bot is coming to the XM Community! Powered by Forethought, the chat bot will be available soon to help you locate and discover content in a more efficient manner. We hope to launch the chat bot soon.
Badges from the old platform are still being rolled out to members, as well.
A new points system is also in place! Now you can earn points in our Rank and Rewards program in the following ways:
- 50 points for providing an answer to a question
- 15 points for posting a reply to a discussion
- 5 points for receiving a “like” or a “vote”
- 15 points for creating a topic
Email notifications: We are still working on getting email notifications from the Community up and running. We hope to have this piece resolved soon. When it’s fixed, all members who opt in should receive email notifications from the Community again. We will do a more formal announcement (with instructions) on this when the feature is ready.
In short, all of our recent changes are designed to provide YOU with a better experience all around. We worked hard to build our new Community home for you and we hope you like it! If you have any feedback you’re welcome to comment on this article or send me an email directly: mcooksey@qualtrics.com
Sincerely,
Michael
Head of XM Community @ Qualtrics
