XM Communi-tea Podcast: Pelin Aylangan, Qualtrics Global Leader, Product Experience & Customer Advisory Board Programs 🎤
Learn about the Qualtrics “Evolve” product feedback platform for customers on the XM Community – and hear more about collecting and analyzing customer feedback from Pelin Aylangan, Global Leader, Product Experience & Customer Advisory Board Programs at Qualtrics!
In this episode, we explore what it means to be customer-centric, and how to stay ahead of the curve when it comes to customer feedback. In addition to talking about Qualtrics’ new “Evolve” program for collecting feedback, Pelin discusses best practices around customer listening posts and the importance of following up on feedback. Are you maintaining a culture of listening and accountability when it comes to customer concerns?
Questions for Pelin? Ask in the comments on this post and tag @PAYLANGAN !
Pelin’s XM Community profile can be found here.