According to Forrester, “In 2023, we are going to see brands waking up to the reality that customer service is one of the biggest drivers of CX quality and a major contributor to increased customer loyalty and revenue.”
But how do you turn customer service into a driver of growth and loyalty? This Forrester report reveals all, providing next-level insight into:
- The customer service trends shaping 2023
- The value of putting customer service at the heart of your CX strategy
- The best practices savvy brands are adopting to balance costs and experience so they can maximize loyalty and revenue
What is your organization doing to turn customer service into a driver of growth and loyalty?
How have you shifted your CX efforts to prioritize customer service?