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883 Topics

I
Level 1 ●
IsabelHLevel 1 ●
asked in CX Dashboards

Deleting Dashboard Data

Hi there! I have copied a dashboard so another user can use the same format but was wondering if there is an easy way to delete the entire dataset so she can connect her own survey dataset to it? Thanks in advance!

1
ArunDubey
QPN Level 8 ●●●●●●●●
3 days ago
704_Researcher
704_Researcher
asked in CX Dashboards

How to include Customer's Contact when creating Tickets from the CX Dashboard?

Does anyone know how to add the Customer's Contact info when creating a ticket from the CX Dashboard? I'm not talking about the "Action" or "Task" when creating tickets that is triggered. I'm referring to when you are in the dashboard, you can open the full record of a survey response, such as when reading their comments and want to create and assign a ticket, there's an option to create a ticket from this window but the only data fields that could be added are Questions from the survey and your Embedded Data. I don't see an option to pipe in Customer's Contact Info, which would be helpful for someone who would need to reach out to the customer. Thank you.!

3
E
Level 2 ●●
3 days ago
chackbusch
Level 4 ●●●●
chackbuschLevel 4 ●●●●
asked in CX Dashboards

Comparison of average values from one survey execution to another without keeping single responses

We have just executed a survey which is planned to be repeated each quarter with a similar target group. The results are displayed as average values and scores in a dashboard. Unfortunatelly, we need to delete all old survey data before the survey is executed the next time due to data privacy requirements. Any suggestions on how we would still be able to have a comparison between each execution to identify any changes?Of course we could export the data from the dashboard each time and have the comparison externally, however, we would like to take advantage of Qualtrics dashboards for proper display. We could also create a “Comparison Project” where we create one response for each iteration of the survey and track the average values in that response and compare each response in a dashboard. But that would be quite some additional effort… 

1
chackbusch
Level 4 ●●●●
4 days ago
KatharineS
Qualtrics Employee
KatharineSQualtrics Employee
posted in CX News

Impact of the recent Google Chrome Cookies changes on your Digital CX Program

Recent Changes to Cookies in Google Chrome Google has announced the release of v80 of its Chrome browser as of February 4th, 2020. With this new release, Google has introduced a new cookie classification system specific to cross-site cookies. This new classification system will primarily impact third-party cookies, e.g., cookies from domains other than the current site being visited. How These Changes Impact your Digital CX Program With Website Feedback intercepts, you are likely using functionality that relies on cookies to control behavior such as tracking if a user has already seen an intercept (Prevent Repeated Display) or if a user has already taken a survey. Almost all of the cookies associated with your usage of Website Feedback intercepts are first-party cookies. This means that they will have the domain marked as your website domain (i.e., the website on which the intercept is being shown). The new Chrome changes do not impact these first party cookies. However, there is

6
Adam_Jermain
Level 2 ●●
7 days ago
JohannesCE
Level 6 ●●●●●●
JohannesCELevel 6 ●●●●●●
asked in CX Dashboards

Dashboard Viewer app only User Type

Hi! I'm trying to create a User Type that can only access the Dashboard Viewer app and within it, the Dashboards that have been shared with that user. Nothing else. I thought it was as easy as removing all permissions except for the use of the Viewer app.But this results in the user just seeing this: Adding “Use of CX Dashboards” and “Core XM” just leads to a User Type that can access both Qualtrics environment and the DB Viewer. Ideas?

5
Vanesa
8 days ago
kgillis
Level 3 ●●●
kgillisLevel 3 ●●●
asked in CX Dashboards

CX dashboard mapping - export mapping

I have a dashboard that has a whole bunch of surveys mapped to it. I have an intern and would like to have them do some documentation on the mapping and am wondering if there is a way to export the mapped data showing in rows and columns just as we see in the dashboard map section. I don’t want to give a qualtrics user license/access so I’m hoping there’s a workaround here for them to be able to view the data as to which survey question is mapped into which field on the dataset.  

9
cami_mq
9 days ago
Z
Zoe Chen
asked in CX Dashboards

Dashboard email distribution - put our email to 'reply-to-email'

Hi all,  I just wondering how to update the mails to our email address instead of the default ‘noreply@qemailserver.com’ I know it might require the Brand Admin access which we have that, just don’t know how to do that

1
N
QPN Level 2 ●●
9 days ago
jbyrne
jbyrne
posted in CX Dashboards

Displaying uploaded files in a dashboard

HelloIn our survey we ask customers to take photos and upload these using the file upload question type and this can work well enough.However, what isn't clear is how we can show these in CX dashboards? I can't quite see how the image widget type would work for this, or any other.Has anyone managed this before?

3
J
10 days ago
C
Claire T
asked in CX Dashboards

Sentiment analysis score for a mixed response

HiDoes anyone know the sentiment value that is attributed to a mixed response? I know that ‘Very positive’ is scored +2 / Positive +1 / Neutral 0 / Negative -1 / Very negative -2, but what about a Mixed response?Thanks 

2
C
12 days ago
P
Paul Caisapanta
asked in CX Dashboards

I need to know about the best dashboard

Hello,  I need soport in the dashboard. Pls.

1
nryalls
Level 2 ●●
14 days ago
R
RodneyToro
asked in CX Dashboards

Service Level Agreements

How do you promote internal collaboration and high-quality service from Support Units/back-office functions within your organization?    Do you use tools such as Service Level Agreements? What group manages these tools that promote internal collaboration and service?

0
R
16 days ago
gdyczyak
Level 2 ●●
gdyczyakLevel 2 ●●
asked in CX Dashboards

Comparing Rate 0-10 Scores by Each Area and Score +/- trend since last quarter

Hello I am trying to provide my users with a quick way to review all of our different areas and show if an area is doing better or worse on an average Rate 0-10 Experience Score on a CX dashboard.At present, I have a table (see image below) which is showcasing each area and displaying them based on a colour scheme I set up I already have filters at the top of the dashboard which allow the user to sort by survey end date but then the user needs to look though the numerous areas and compare What I would want is another column or 2 that shows how each area is progressing/falling behind on a monthly, or quarterly, or yearly basis. I would rather not use the gauge or number widget with a filter on each one as there are over 300 areas to track and trend and base don my digging, the Heatmap is a EX widget.  

0
gdyczyak
Level 2 ●●
16 days ago
nryalls
Level 2 ●●
nryallsLevel 2 ●●
asked in CX Dashboards

Total Value for Stacked Charts

I tried searching for an answer in the Community without finding anything, but I am wondering if there is a way to have a stacked bar chart so the total of the two data series. Example: We track our satisfaction by five ‘seasons’ and I would like to show the breakdown of the top two (4 & 5) responses to reach out total score. However, I cannot find a way to do this. My metric is set up as Count with value as % of Y-axis breakout. My Y-axis is the seasons, and my data series is the satisfaction categories. However, when I change my metric to Top Box/Bottom Box and use CSAT as the field and just the top two answers, the percentages turn to 100%.  Ideally, but totals would appear at the end of the bars for Spring and Summer, with the category value appearing above the bar.   Any thoughts? 

0
nryalls
Level 2 ●●
16 days ago
T
tookeowo
asked in CX Dashboards

Api calls to extract video responses

Hello everyone, I am trying to extract the links to all videos recorded by my customers. Is there an API call for this? Or how would anyone suggest doing this?

1
chackbusch
Level 4 ●●●●
16 days ago
SantiagoGomez97
QPN Level 2 ●●
SantiagoGomez97QPN Level 2 ●●
asked in CX Dashboards

Censor comments on Text entry questions with sensitive data in Dashboards

Hello, We want comments containing potentially sensitive data to be censored on the dashboards, is there a way to do this? Thanks

1
Deepak
QPN Level 8 ●●●●●●●●
21 days ago
kgillis
Level 3 ●●●
kgillisLevel 3 ●●●
asked in CX Dashboards

TextIQ, CX dashboard

Not all of my dashboard users have access to the textiq page, but I would like to display some of the widget data such as these two. Is there a way to display these on a cx dashboard page? 

1
InessaG
Level 5 ●●●●●
23 days ago
Aayush Nayak
Aayush Nayak
posted in CX Dashboards

New NPS Implementation for Premium Motorcycle Business

Dear Members of Qualtrics XM Community, Please guide me on the various touchpoints that I can cover to set-up an effective NPS program for the Premium Motorcycles business.

1
Nanditha MM
Level 4 ●●●●
25 days ago
K
KimM
asked in CX Dashboards

Slider question data results not displaying: enable editing and configure widget

I have a slider question & data results not displaying: enable editing and configure widget. I have no idea how to resolve this so that I can analyze the data accurately. Search’s all direct users with the same issue to contact support, but I have a free account so this feature is unavailable to me. 

0
K
29 days ago
JamesDiee
Level 2 ●●
JamesDieeLevel 2 ●●
asked in CX Dashboards

Error when submitting a support ticket

Is anyone else getting the “block.opendns.com refused to connect” when they try to enter a support ticket? 

0
JamesDiee
Level 2 ●●
1 month ago
I
Level 1 ●
IsabelHLevel 1 ●
asked in CX Dashboards

Slide show Widget Dashboard

Hi there! I know there is an image slide show widget for the dashboard, but is there a way to have images submitted through the survey be part of that slideshow? As of now it says to input in image URLs but I want the images submitted through the survey to appear instead of manually putting in images. Thanks in advance!

0
I
Level 1 ●
1 month ago
N
Level 3 ●●●
Neha TankLevel 3 ●●●
asked in CX Dashboards

Export table in CX dashboard with End Date (Survey field)

Hi,I have a table in Qualtrics as part of CX dashboard and one of the ROWS is END DATE (Group by day).In the display, it only shows those rows that data against columns / metrics.However, when I download the table in .xlsx even with filter selection checkbox enabled, it downloads with rows corresponding to all days irrespective of whether there is data or not as shown below : How can I ensure that only last row is part of download ?Thanks in advance. Regards,Neha Tank

3
N
QPN Level 2 ●●
1 month ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in CX Dashboards

Lines Widget - Multiple X-Axis

Hi EveryoneI have the below lines widget on my dashboard. I have mapped the X-Axis to an emended data field that consists of a date, the metric field is then mapped to count, and is grouped by month.It’s working well so far, but I would like to map an additional emended data field that also consists of a date to the X-Axis – so I can compare both overtime. I can only seem to map x1 X-Axis value.My goal is that the widget would show X in blue (working), and X in green for example (needed).Hope you can help :)

1
JoycaV
QPN Level 4 ●●●●
1 month ago
S
Level 1 ●
SuraLevel 1 ●
asked in CX Dashboards

Add a new column in Imported data Project

Hi everyone ,                     I had a situation , where I had already uploaded imported data project and I had already built a dashboard out of it . But now I need to add a new column with values against the existing data . I don’t find any option to do this. Can anyone let me know. Thanks.

8
Nanditha MM
Level 4 ●●●●
1 month ago
S
Level 1 ●
sophie_grLevel 1 ●
asked in CX Dashboards

target achievement in dashboard widgets

Hi there,we want to display our NPS results in a dashboard and combine it with the targets that were set by the company. Ideally we want to have the target line in the same widget / graph than the NPS numbers resulting from the survey. We cannot use the benchmark option as the target differ inbetween countries and are different for the quarters. Is there any option to include targets into Qualtrics Dashboards?Happy to hear from you :)

0
S
Level 1 ●
1 month ago
P
pcamartins
asked in CX Dashboards

YTD month NPS

Hello,I’m trying to build a widget where I could see for each month, what is the NPS of YTD.Meaning, on the column or bar March24 I would see the NPS from january 1st 2024 to March 31th 2024, on the column or bar April 24 I would see NPS from january 1st 2024 to April  30th 2024…… Thank you

0
P
1 month ago

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