What does CX look like in 2025?

2025 is almost here. And with the new year, new CX trends will emerge. Based on what you have seen in 2024, what do you predict will be the biggest CX trends of 2025?

Do you predict AI playing a bigger role in CX? What about customer expectations in 2025? How does the speed of globalization play into CX trends? Does social media influence CX?

Tell us in the comments!

Also, be sure to compare your predictions against our 2025 CX Trends report (free download here).