@PEO sorry to hear you're having this issue. The new exporter tool started working for us in January 2021, so we've been able to export our data without the legacy exporter. So I'm not sure what happened behind the scenes, but it's working for our use case. We don't have randomized questions, so not sure it's helpful for your situation.I notice on the exporter tool, under More Options, there is an option to "Export viewing order data for randomized surveys." Does that help you? Otherwise, I contacted customer support and our Qualtrics Client Success Manager and they were able to forward my issue to the right people. So you might try that too, if you haven't already.
OK thanks. Will do.
TomG Thanks for your answer! I actually posted here after contacting Support and our Client Success Manager. The CSM suggested I post the issue to the Community as a way of logging the issue as something that needs to be addressed. Hopefully Qualtrics engineers get the word and are able to fix the standard exporter. Or allow users to continue using the legacy exporter indefinitely, as it still meets a need for at least some of us.
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