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Discuss Stats iQ, Crosstabs, and Imported Data Project solutions, best practices, & more.

215 Topics
435 Replies

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215 Topics

Predict Customer Churn with StatIQ

Hi everyone,I have a question I'm looking to predict customer churn using StatIQ instead of PredictIQ, as our current subscription tier doesn’t include access to PredictIQ.My initial thought was to convert the churn variable into a numeric format and apply regression. However, churn prediction often becomes a classification problem, and as far as I know, StatIQ doesn’t support classification models with a predict function.Has anyone found a workaround or solution for using StatIQ to predict customer churn in this case?Any suggestions or shared experiences would be greatly appreciated.Thank you!

403

2 months ago

Dhananjayan PalaniswamyLevel 2 ●●

asked in iQ Suite

Parent topics not included in Text IQ Table

I don’t seem to be able to include the parent topics in the Text IQ table when I include “Relative Importance” column.As soon as I add “Relative Importance” column, the “Hide parent topics” checkbox is automatically checked and greyed out. How can I include parent topics in the table?

Using text IQ for coding analysis

Hello! I am trying to find a way to analyze my coded data (textIQ) by gender.I used Qualtrics for my doctoral research and I want to know if Qualtrics has a way to allow me to use the statistics features with my added codes. I have 4 open-response items, which I successfully coded them using the textIQ feature. Using the statsIQ feature nearly reaches my goal; I have a beautiful description of code frequency. For example it shows that 25% mentioned motivation, 19% mentioned competency, and so on. My goal is to disaggregate these codes by gender, but I do not see a way that I can create a stats chart that does codes by gender. With my other survey items that used a likert scale (agree, disagree, etc) I can use crosstabs IQ very easily to create a table that shows frequency of responses by gender. When I try to do the same with codes, (gender v. each code) The table shows up with the correct labels but the data simply says “not supported” Can you help me to find a way to get a table? I a

TextIQ - manual categorization process

Hi Community,We currently use TextIQ to analyse our surveys and have recently reworked our Queries attached to each Parent and Child Topic in our Library.Obviously this will require ongoing work where the system has a % of free text comments that remain unrecognised by the platform.My ask is as follows:Would anyone be happy to share their process for manually categorising their comments and in turn improving their topic queries to increase the success of future responses being captured by TextIQ without intervention. Thanks,Glenn

330

4 months ago

Nam NguyenQPN Level 8 ●●●●●●●●

posted in iQ Suite

TextiQ Topics Creating for non-English survey

Hi everyone,I'm working with Text iQ in Qualtrics to analyze open-ended responses from a survey conducted in Vietnamese. I’ve gone through the www.qualtrics.com/support/survey-platform/data-and-analysis-module/text-iq/text-iq-best-practices/#CreatingTopics, but I find it too high-level and not detailed enough, especially when it comes to non-English surveys.The guidelines mostly explain what topics are and general best practices, but there’s little to no mention of how people actually go about creating topics for non-English responses. Also, pre-built topics and recommended topics don’t apply well—or at all—to my Vietnamese data. This makes it difficult to rely on any automation.So I’d love to hear from the community: How do you approach creating and organizing topics effectively, especially when the language isn’t well-supported by default? Any tips, tools, or workflows you’ve used to speed up or streamline this process for non-English text? I’d really appreciate hearing about any r

432

5 months ago

TimOHLevel 2 ●●

asked in iQ Suite

Holistic analysis of text resposes across multiple surveys

Hello,We are building out a VOC program which has multiple surverys across different channels.Is there a way in dashboards to bring all the text responses into a single field for analysis? Or if not any good work arounds to display the information in a way that we can try and view it holistically? Thanks!

nehajLevel 1 ●

Is there any way to pull a variable created in StatsIQ to Results/Reports tab?

373

5 months ago

Livia BLevel 3 ●●●

asked in iQ Suite

Action Planning in Engagement Surveys- can we limit questions for action planning or categories

Dear all, We did some action planning in Qualtrics in 2023 and we ended up with people entering too many actions plans, on different questions of the survey or categories. This time we were thinking if we could limit the number of questions on which users can create action plans. Like if we have 50 questions in the survey, can we limit that people see in the list just lets say 10 questions that they can create an action plan for? This way it could be more quality and not just quantity. Any tips are welcomed. Many thanks Livia B

272

6 months ago

JFABERQualtrics Employee

posted in iQ Suite

Stats IQ/Crosstabs/Conjoint/MaxDiff Basic troubleshooting and common questions

Stats IQ/Crosstabs is a separate environment that requires to import the data from Qualtrics survey. This is done automatically for the first time you open Stats IQ/Crosstabs. The most issues comes with some error in synchronizing or importing the data.Here are some common asked questions that come together with this issue: No data to analyze in Crosstabs/StatsiQ Data counts in Crosstabs/StatsiQ and Data & Analysis not matching An error occurred, preventing us from loading your data. There is an easy fix to most of those issues and its called “reindexing the survey”. Making a small insignificant change in you data will force the platform to synchronize the data again.Add additional embedded data:Go to the survey flow of your survey. At any place, add additional embedded data. Hit “Apply”.Please note: Adding additional embedded data will not influence the data you collected. Feel free to remove that embedded data later.Go to the Data&Analysis tab. Note that there will be new inf

Any good how to videos on building a Text iq widget?

Hi all--I’m fairly new to building dashboards, especially when it comes to text iq and stats iq. I’ve spent a lot of time searching YouTube for info on how to build a dashboard with a text iq widget. I’ve read all the support pages but can’t visualize the steps. Any suggestions? Thanks.

How IGStories Are Changing the Way We Connect on Instagra

Have you noticed how igstories are changing the way we engage with content on Instagram? Are you using them to stay updated on your favorite influencers, brands, or friends? Whether you're watching for inspiration, updates, or just for fun, igstories seem to offer a more dynamic and personal experience. With new features being added regularly, do you think Instagram will continue to lead the way in social media engagement?

STATSIQ too slow for the classroom?

I use Qualtrics surveys during class time with 300-400 students. I like to present summary statistics in realtime using STATSiQSTATSIQ can be very slow to load, it can say "preparing your dataset for analysis" and warn me that it can take up to 20 min. It never takes that long, but it can be too long (e.g. 10 min)Is there anyway to speed this up?ps. I noticed getting the data ready for export can also be slow.

711

8 months ago

mraper70Level 1 ●

asked in iQ Suite

Do relative weights in StatsIQ match those in a driver widget in a CX Dashboard

If you do a regression in stats IQ and conduct a relative weights analysis, and then use the exact same data and IV/DV in a driver widget in a CX dashboard, would not the % on the Y axis for each driver be the same as in the regression output for relative weights? In other words, if I have IVs A,B and C and use them to regress DV “D”, and they have these values:A = 50%B = 25%C = 25%Shouldn’t they have those same values for the Y axis in the driver widget?

393

8 months ago

JoycaVQPN Level 4 ●●●●

asked in iQ Suite

Analyze related surveys with Stats iQ

Hi,I have two longitudinal surveys.I have done the setup of the two surveys like described on https://www.qualtrics.com/support/survey-platform/common-use-cases-rc/pulling-data-into-a-second-survey-longitudinal-surveys/So I have two datasets, both containing the field “Login ID” by which the two surveys can be matched.Is it possible, and if so how, to run Stats iQ on both surveys, using that Login ID to relate the answers to eachother.So for example, in Survey 1, I have the field Login ID and the question “how satisfied are you with A”.And in Survey 2, I have the field Login ID and the question “how satisfied are you with B”.I want to know if there is a correlation between A and B. I used a mock dataset, where I purposely had the answers on A and B that belong to the same Login ID be similar, so I know that there should be a correlation shown on this mock dataset. I added 51 answers on both surveys. I have tried adding the two surveys into a Dashboard,Both with the Data Mapper and the

1013

9 months ago

four77Level 3 ●●●

asked in iQ Suite

export a dahsbaord as a powerpoint

Hi, I am looking for a way to export the dashboard results page as a PPT format - is this a format that can be exported from Qualtrics? Thanks!

6253

10 months ago

AdamK12Level 5 ●●●●●

asked in iQ Suite

What is the best way to connect Qualtrics to Microsoft PowerBI?

We have just received Microsoft PowerBI as an enterprise visualization tool and I've been exploring the use cases. It's easy to connect flat files downloaded from Qualtrics, but I'm wondering if there are better ways of creating connections that can be automatically or manually refreshed. It looks like the only available web connector in Qualtrics is for Tableau. I've seen documentation that suggests using the API, but are there any other approaches (particularly for non-coders like me)? Thanks in advance!

Trend Multiple Surveys in Crosstabs

I’m looking to compare results from 2-3 surveys (deployed annually) using crosstabs (in order to run stats testing). Any ideas on how I can do this? I do not need to track by respondent.

How to keep imported data in correct order in Text iQ

I have data I in an Imported Data project I want to review with Text iQ. Text iQ only sorts by recorded date and when I import my CSV multiple rows will have the same recorded date and time so the order is not maintained when I look at text iq. I don’t have access to API, is there a way to import that will cause each row to have it’s own recorded time? Is there a way with an extract workflow if I go from one data project to another? I have a custom field in the file that indicates order.

361

10 months ago

PeeyushBansalLevel 6 ●●●●●●

asked in iQ Suite

AI features in CX

Can someone share support page on implementing AI stuff in CX platform?

1051

11 months ago

sam.s77Level 2 ●●

asked in iQ Suite

Conversational Feedback Wave 1 and 2

Does anyone know where I am able to add Conversational Wave Feedback 1 or 2 to a survey. Is this available in the survey builder? Or is it added elsewhere?

StatsIQ Workspace Filters

Is there a way to edit/remove saved filters in the StatsIQ workspace? Many times our team just wants to change a single variable or an aspect of a saved filter, but this creates a completely new filter which has resulted in an ever growing list of saved filters. Thanks!

461

11 months ago

TimOHLevel 2 ●●

asked in iQ Suite

Text IQ not tagging responses

Hello!I am having some issues with Text IQ and hoping someone has an answer.Can someone help me understand - should Text IQ use the topics I have created to automatically tag all responses with those words in the data set? Here’s what I have done so far:I have created a series of topics and sub topics, some based on the qualtrics recommendations (which have 70+ responses within them) I have manually tagged about 200 out of 1400 responses Hit review and publish Only the manually coded responses appear Am I missing a step here?Or does the tool not automatically code the data and its all manual? Thanks,Tim

jbkLevel 4 ●●●●

Hi community, What are all the possible ways of updating the search query for each topic at mass in textIQ.

jbkLevel 4 ●●●●

Hi community, What are all the possible ways of updating the search query for each topic at mass in textIQ.

Is there a way to turn off the StatsIQ refresh prompt? Currently it seems to pop up every 20 minutes and sometimes seems to appear up even more often than that.

301

1 year ago

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