Thanks rettweber for your help with this, and MichelleC for pointing me in the direction of your colleague.The solution was actually very straight-forward. In the flow below, the key change was in the options for the second authenticator, which needed to allow respondents to retake the authenticated section.Here's the flow:
rettweber, absolutely, yes thanks. It IS just a test survey, and there's nobody in the contact list but me. Although I'm not sure how to do that?
rettweber,The options for my second authenticator look like what you have above, except that I've set the retries to 1.This PREsurvey is just a way to get some personal info about the responder that will go into a contact list. Once they've completed this PREsurvey they're taken directly to the actual SURVEY.The SURVEY is something they can take as many times as they need to, and because they're in the contact list they don't need to re-enter their personal info.The way they get to the SURVEY is always through the PREsurvey, which they're immediately redirected to if they pass the second authenticator above.SO it works if you've never taken the SURVEY before, and if you come back to take a second SURVEY. But every time after that, the PREsurvey acts as if the respondent is NOT in the contact list.
Well, it works, but not consistently. Here's what I have:.......The first time through (in RED above):A: Descriptive text field in "SSO_Email" block shows me I've passed the first authenticator.B: I get dropped down to the registration block, make my entries, and complete the survey.My contact list trigger adds me to the contact list, and creates an embedded field "registered," and sets the value to "yes.".......The second time through (in GREEN above):A: sameB: Descriptive text field in "registered" block shows me I've passed the second authenticator (it's pulling from the contact list).C: I go straight to the end of survey........THE PROBLEM is that the third time (and every time after) it takes me down the RED path again, as if it doesn't recognize that I'm in the contact list. I don't understand why it doesn't just continue to send me down the GREEN path? Nothing has changed.
Thanks rettweber and MichelleC for your generous responses.When I delete my second authenticator, my first authenticator works as it should. It captures the only response identifier that (as far as I know) is available to me (Email) which is fine. I can move on and fill in the contact fields and complete this preliminary registration survey.My contact list trigger successfully adds me to the contact list.Now I need a little time to screw around with the second authenticator as you describe above.I'll let you know. Thanks again.
I understand. This is week 2 for us at the University of Kentucky.
Maybe this image will help:
I'm so glad to hear back from you. I figured since your post was 3 years ago, my question was essentially a message in a bottle. I have everything in my survey set up as in rettweber's post--with 2 exceptions:I don't have the 3 end-of-survey blocks added (something I didn't think to do, since the configuration in the flow has never taken me to any of the branched blocks in the survey).My branch logic condition is--if TRUE (responder is IN the contact list), show the "you've already registered" block, if FALSE (responder is NOT IN the contact list), show the "registration info" block.I have my contact list trigger action set so that it will add the contact only IF the "registration info" block is displayed.I feel like I'm being a dope. What am I doing wrong?Thanks for any help you're able to provide.
MichelleC: Did you ever get an answer to your question? I'm having the same trouble, tryng to do the same thing.
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