> @dekennedy7 said: > Hey Milind. Really appreciate access like this to ask higher level product questions. This is a bit of a technology architecture question, so hoping as the product owner you are able to answer it or engage the right resources on your side to get an answer. It would be great if you could provide some insight into how you see Qualtrics fitting into the enterprise technology eco-system...including typical issues and enterprise faces and whether you envision Qualtrics as the solution or something else. > > Here is an example that might be helpful. To ensure a positive customer experience controlling the number of times a customer is 'touched' across sales & marketing, service, CX, research, etc. is critical. Qualtrics frequency controls manages survey frequency, but do you feel it would be the tool to manage frequency of customer touchpoints across all channels? This is an issue all companies are eventually going to have to tackle. One idea was to
> @uhrxx005 said: > Hi Milind, Thank you for taking the time to answer our questions. > > I was wondering if you have any plans for improving the look of surveys that are exported to Microsoft Word? I have numerous clients who request Word versions of their survey, either for IRB submissions or for their own records. Currently when I export surveys to Word I have to spend a significant amount of time reformatting them to get them to the point where they are presentable. Thanks @uhrxx005! Great feedback. We understand that users want to export surveys to Word to make it easier to get feedback and collaborate with other users. In Q3/Q4 of 2017, we made some significant enhancements to the Survey Exports to Word. These included the ability to export the logic, flow, coded values, and any graphics in the survey. We also added the ability to style the Word doc with the Brand's logo. And lastly, we added features to download various language translations of the survey to Wor
> @AndrewWKU said: > What's the craziest/most unique off-label use (uses other than typical surveys) you've seen they survey platform used for? Hey Andrew, That's a great question. One of the strengths of our platform is the sheer flexibility. And with great flexibility comes great use cases! I have seen some pretty amazing uses of the survey platform beyond regular surveys... or at least surveys as we know it. I would break them into 3 categories: 1. Conversational interfaces: Users are embedding surveys into various conversational interfaces like in-product feedback, chatbots, IVR systems, and even voice activated devices. Here are some examples of a survey being called on Facebook Messenger, WeChat and Google Home. The Google Home | Qualtrics integration almost sounds like a real person. :-) 2. Real time ML: Users are calling NLP/ML APIs through the Qualtrics Survey Flow. This is resulting in highly contextual and personalized surveys. Here is an example where we ask a su
> @AnthonyR said: > Hey Milind, no clue if you remember me at all but I was actually fortunate enough to sit down and talk with you at Summit a few years ago. Honestly can't even remember the pain points we were discussing at the time, but it was a great conversation. > > That said, here is one to start us off: > > What tools is the team currently working on for those of us programming surveys in the platform? Are there any new question types or tools we can get excited about? > > Additionally, has the team considered whether a carousel question type would be a valuable tool for the platform? I think of this as a cross between the accordion and a loop and merge question. Allowing for the same question to be repeated for a set of options while only having one visible on the screen at a time, but maintaining users screen position for mobile friendliness. It is something I have considered developing, but it would be great if it became a built in part of the pl
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