Well, if it was a one-time issue, I would not have taken the time to post here. There has been a noticeable shift. Either Qualtrics has recently hired a ton of new people without adequate training or current employees just haven't received adequate training on this new/replaced function: 'Add a referral website URL.' I've spoken to about 5 people this week and have gotten several pieces of conflicting information. One rep said they would escalate the issue and never did. Interestingly, out of the 5 people I spoke with this week, I only received feedback surveys for 2 of them.
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