Survey Platform | XM Community
Skip to main content
Michael_Cooksey
Administrator
1 month ago

Survey Platform

Discuss Survey Platform solutions, best practices, & more.

  • 5,763 Topics
  • 13,865 Replies
5763 Topics
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform
Skeptical of Survey Data? Community Poll Open Now ✔️Poll

Are you or your stakeholders skeptical of survey data? Many are becoming increasingly skeptical of survey data, in terms of relevance, inherent bias, and retrospective views. How can a broader cross-section of distribution methods can improve this sampling? Do you have any examples of how broadening your sampling methods across multiple channels improved data quality and reduced bias? Has anyone done this analysis across your own internal or external customer base? Tell us in the comments how one can improve the integrity of survey results 🤔

2709
Michael_Cooksey
Administrator
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform
Coming Soon: Public PreviewNews

Qualtrics will soon be launching Public Preview; an opportunity for our customers to use our most important new/updated product capabilities in production prior to full commercial launch. Capabilities released into Public Preview will be production ready code that has passed all Qualtrics security, quality and technical release bars. Customers who are on Qualtrics new simplified pricing and packaging plans or customers who actively used the feature in the Early Access preview program, and who may not yet have migrated to the new pricing plans, will be able to access features in Public Preview. We will notify customers of capabilities released into Public Preview through in-product notifications as well as Release Notes via XM Community . If you have questions about Qualtrics Public Preview you can contact us at public-preview@qualtrics.com For questions about your Qualtrics pricing and packaging plan, please reach out to your Qualtrics account team.

2030
Michael_Cooksey
Administrator
N
Level 2 ●●
NickVEICLevel 2 ●●
asked in Survey Platform
Table of contents - make always visible as a sidebar or similar?

I have a table of contents in my survey. I think it used to be possible to have the table of contents always visible as a sidebar but I can’t seem to make that happen (it’s always hidden under the hamburger button, displaying only when clicked). Am I misremembering that this used to be able to be set as always visible? Is there a way to make that happen?

71
Sachin Nandikol
QPN Level 6 ●●●●●●
R
Level 2 ●●
Rhaven NelsonLevel 2 ●●
asked in Survey Platform
Q_PopulateResponse text entry box in multiple choice question

Hello, I am trying to test my survey by populating age to be equal to “35”. This would populate a text entry box of a multiple choice question I’ve tried various ways: Q_PopulateResponse={"QID1":"{"Value":"35"}"} &Q_PopulateResponse={"QID1":"1"{"Value":"35"}} &Q_PopulateResponse={"QID1_3_TEXT":{"Value":"1","Text":"35"}} &Q_PopulateResponse = {"QID1":[{"Value":"1","Text":"35"}]} &Q_PopulateResponse={”QID1”:”1”,"QID1_3_TEXT":"35”} &Q_PopulateResponse={"QID1":{"1":"35"}} &Q_PopulateResponse={"QID1":{"1":{"1": "35"}}} &Q_PopulateResponse={"QID1":{"1":{"1_TEXT": "35"}}}

16710
TomG
Level 8 ●●●●●●●●
kgillis
Level 5 ●●●●●
kgillisLevel 5 ●●●●●
asked in Survey Platform
Recurring survey with personal links

I am wanting to send out recurring survey once a week, but I would like to use personal links as I am embedding data on the contact rather than requiring participants to self identify. I am not sure how to set this up as once someone has completed a survey it typically does not allow for you to resend them the same link. I am also wanting to set it up so that it goes out weekly, every Thursday for 3 weeks in a row, then skips a week (respondents will have a “week off”), then send again week for 3 weeks, followed by an off week, etc… *I will be sending to the same contact list every single time.

233
E
Level 2 ●●
N
Level 3 ●●●
Neha TankLevel 3 ●●●
asked in Survey Platform
API for search Directory error

Hi, I am trying to use below API to search for records in Directory : https://api.qualtrics.com/c79e78a949572-search-directory-contacts When I was trying out in documentation, single field filter works fine, but when I use below code for multiple criteria based on syntax they have provided I am getting an error : { "meta": { "httpStatus": "400 - Bad Request", "error": { "errorMessage": "The provided simpleFilter syntax is invalid, please review all components before retrying the request", "errorCode": "CFH_0.4" }, Below is the code that I am using in body: { "filter": {"conjunction": "and","filters": [{"comparison": "eq","filterType": "email","value": "aa@b.com"}, {"comparison": "eq","filterType": "externaldatareference","value": "cc@b.com"} ]}} What am I doing wrong ?

19712
vgayraud
QPN Level 6 ●●●●●●
J
jlawler
asked in Survey Platform
Reducing White Space Between Questions - New Survey Taking Experience

Hi folks, I am working on a short survey that I would like to embed in a webpage. I have the New Survey Taking Experience enabled and also have “Compact” selected for Question Spacing. That said, I would like my entire survey to be even more compact if possible so that its look and feel on the webpage is more streamlined. My survey contains a multiple choice dropdown, text entry, and form field questions. Is there a way I can reduce the amount of white space between questions without disabling the New Survey Taking Experience? Any solutions or advice are much appreciated!

212
J
N
Nathan Gates
asked in Survey Platform
Qualtrics App for Salesforce - Benefits and Features

Hi Qualtrics Community! I am currently using Qualtrics as a stand-alone application for managing CX survey feedback and dashboards, but looking at downloading Qualtrics for Salesforce. I’d love to better understand the features and benefits of the app within Salesforce. Does anyone have real-world experience and examples of how they use the app and be willing to share? From my reading, I understand dashboards are visible within Salesforce and dashboard widgets can be added to objects, such as NPS score on the account’s page. This seems to provide some benefit for wider visibility to the organization, but what else? We’re already triggering surveys through a Salesforce outbound message, and mapping responses back to Salesforce, so I don’t anticipate changing this since it is already working. Also, we currently map some operational embedded data from Salesforce to survey responses. Looking forward to hearing from you and appreciate any help/guidance you can provide! PS - Is it easy to in

80
N
K
KazJPat
asked in Survey Platform
Making a page header stick

Hi Brains Trust. I’m trying to make my page header stick so that it doesn’t scroll up with my questions (I have 8 questions that need to stay on the same page). I’ve a feeling it can be done in Look and Feel by using some custom CSS in the Header field. Does anyone know the code? I have no programming experience or knowledge whatsoever! Thanks

161
N
QPN Level 2 ●●
A
Avihay
asked in Survey Platform
Issue capturing data generated within Loop & Merge iteration in export

I am having trouble capturing data that is generated and defined within each iteration of a Loop & Merge block in Qualtrics and getting it to appear in my exported survey results. Here's my setup: I have a Loop & Merge block that iterates multiple times (up to 40). Within each iteration, I am using JavaScript to generate and set the values of several variables (e.g., condition, rand, exemplarNumber, etc.) as Embedded Data fields. My goal is to have the values of these variables for each iteration included in the exported data, ideally as separate columns or in a structured format. Here are the methods I have already tried without success: Defining fields in the Loop & Merge settings and trying to populate them (I couldn't get these to print in the export). Using hidden Text Entry questions within the loop to store the values (this didn't work as expected). Concatenating the values into a single Embedded Data field (this is hard to analyze). Trying to use Qualtrics validation to capture

120
A
D
deep_newuser
asked in Survey Platform
Missing responses in Response Report and Excel Download

Hi everyone, I'm experiencing a strange issue in Qualtrics that I’ve never encountered before, and I’m reaching out to see if anyone here might have insight or has seen something similar. This started last Thursday. I have a form that users fill out, which includes 27 questions along with their name, title, phone number, and email. Once a user submits the form, both the user and the support team receive an email with a response report. Since Thursday, the user and the support team are still receiving the report, but the name, title, phone number, and email fields are missing from it. As a result, the support team doesn’t know who submitted the form or who to assist. All the other fields exist - in the response report and in the excel download. Thankfully, I can still access this information on the backend. I've been manually clicking "View Response" and exporting individual PDFs to get the missing data. However, when I export the full Excel report from Qualtrics, the name, title, phone

435
Dukester
Level 2 ●●
A
Level 1 ●
agrmLevel 1 ●
asked in Survey Platform
build a custom code to answer yes or no with a toggle button

Hi! I would like to build a Toggle Button for a Multiple Choice (allow one answer) or Matrix table where the response is either Yes or No. Is this possible? If so, how. Thank you agrim

292
A
Level 1 ●
J
Level 4 ●●●●
jbkLevel 4 ●●●●
asked in Survey Platform
Import custom topics in TextIQ

Hi Community, Is there any way to upload custom json file in textIQ. Exported the topics from Qualtrics survey as Json and imported it into Excel. The above image is the output of json file in Excel. As you can see, topicID is unique it creates by itself when we create topics in textiQ, but what if I want to add additional topics to it.

272
gdyczyak
Level 3 ●●●
C
Christi.UofUHealth
asked in Survey Platform
Need to move questions to scoring category

I have tirelessly combed through multiple posts here and I cannot find the answer that I am looking for, so I am hoping that there is someone out there that help. Within the scoring module, I see where I can set up scoring groups and categories - but how do I move questions into their respective scoring categories??? No matter what I have tried, all of my blocks remain in the same category. At the beginning of my survey I have three questions (its own block) that I want to “hide” at the post-survey scoring results. While I understand that I can assign these no scoring value so they are not calculated, I don’t want them to appear at all. Thanks in advance!

1254
S
Level 1 ●
K
kthom
asked in Survey Platform
Endless survey won't branch and display correctly.

Hello - We have a survey we need to deploy soon, and it has a block the should ask “do you want to report another issue” and if yes, loop back through that section, each time asking do you want to be contacted in a follow up for the issue you’ve chosen to report. It should bank each report as data of one issue, and different surveyed individuals may chose to report different numbers of issues. If someone says no more issues but wanted to address any of them in a follow up, it should direct them to the follow up input section for contact, then end. if they say no more issues and no follow, it should end. but right now it loops forever no matter what. Help please!

253
A
Level 7 ●●●●●●●
B
Barbara Mu
asked in Survey Platform
How to cite the Qualtrics in APA 7th Format?

My computerized experiment was conducted on Qualtrics, but I don’t know how to cite it in my paper writing following APA 7th format? It seems that may people just put the link www.qualtrics.com after the mention of Qualtrics but it doesn’t follow the APA format. Can anyone help me ?

221
A
Level 7 ●●●●●●●
G
gdutson_pcor
posted in Survey Platform
User role management in B2B environment - how do you do it?

Hi all, I am trying to figure out the best way to implement user roles across my large SaaS b2b account. We need roles to define who can send surveys, who can’t, who needs approvals from whom etc.. Hoping to generate some discussion on how you all do this- I find the documentation a bit lacking and resources to learn about this in a practical manner for my use case nonexistent. Links to in-depth readings are also really appreciated. Here’s the write up for the business case at my work: “Our company” leverages Qualtrics for diverse feedback initiatives, but the current lack of user hierarchy and distribution controls creates both risk and missed opportunities. Without defined roles, we cannot effectively attribute costs or ensure responsible survey distribution. This lack of governance risks customer fatigue and inconsistent communication. “My team” proposes implementing user roles, organizational hierarchies, and an improved user creation process to mitigate these risks, provide clear

30
G
A
Acosp
asked in Survey Platform
Photo or Video Upload, Colour Changing

Hello. I am struggling very much with Qualtrics. At the moment, I simply need to upload a series of photos into the survey to appear with my questions, but I only see an error that says there is an issue with the library, and I see no option to upload my own photos, which is what I need. My other option is to upload a video, which informs me cannot be saved because “only certain HTML tags are permitted.” In turn, this issue only exists for me because when I recolour words, the new colours do not appear in the survey, only the original greyscale design. I have stripped the formatting and changed the theme, but cannot access CSS so am unsure of what else to do. An answer to any of these would be appreciated, I am operating on the 30 day trial of the full account, so theoretically should not be limited in anything.

243
J
Level 2 ●●
kgillis
Level 5 ●●●●●
kgillisLevel 5 ●●●●●
asked in Survey Platform
Filter data to display only results of partial surveys

I did not use reCAPCHTA, but the “next” button on a survey can essentially work the same. I want to pull and export data for partial responses who submit completed at least 2 survey questions - being that I have an NPS question and then you’re required to click the next button to the next page, so if they have at least 2 questions filled out I’m going to assume it wasn’t a bot taking it. I’m not sure though how to set it up. My survey has several different branches all with display logic and hundreds of questions so it is not necessarily feasible to use a “is not empty” filter on each of the questions.

242
J
Level 2 ●●
DavidA1225
Level 2 ●●
DavidA1225Level 2 ●●
asked in Survey Platform
Questions about email limits

Hello, I’m a relatively new Qualtrics Brand Admin, and have been delving into the world of email & SMS, including the limits thereupon. There are several limits and settings; as I understand it, Allowed Outgoing Emails/Week is for the last 7 days, while Allowed Outgoing Emails is cumulative? Is there a way, other than My Account > Account Settings to view the Allowed Outgoing Emails value for a user? Impersonating them can be a hassle when juggling multiple tabs. Also, the default account setting for Allowed Outgoing Emails/Week is “Default”. The Google AI response says this is 500. Is that correct, and can I reset it on my system if I want a higher default? Thanks, David A

596
AlexandreLeduc
QPN Level 3 ●●●
I
Level 1 ●
IerodriLevel 1 ●
asked in Survey Platform
How can obtain the total Comments received in a survey?

Hi folks, I would like to add in my Survey report the total comments received, we have 30 questions but 10 of these questions have a free text box to add comments about our IT service so, I would like to show in the leader report how many comments we receive for each open text box, see below example marked in red. Thank you in advance for any help. Regards.

372
N
QPN Level 2 ●●
N
Nathan Gates
asked in Survey Platform
How to email multiple recipients under one email

Hello Qualtrics Community! I set up a workflow to email multiple recipients when a survey response has been completed. Each person listed in the “To:” line receives their own individual email, but I would like all recipients to be on one email, similar to using Outlook. This way, everyone sees who the original email went to and can “reply all” to start an internal discussion amongst the team, if needed. I ran across a post from 6 years ago where someone asked about this. At the time this feature was not available, and it was suggested they make a request to Qualtrics. Does anyone know if this has been developed, or if there is a way to accomplish what I’m trying to do? Many thanks! Looking forward to your feedback.

191
Sachin Nandikol
QPN Level 6 ●●●●●●
S
sto1234
asked in Survey Platform
Formula Fields- limit to the number of variables

I need to calculate the average of 24 different fields and formula fields seem to be capped at 20 variables. I would like this to be done in the data set because I am building a report for it within Qualtrics. Any ideas about how to do this since I've already done my data collection? I think in the future, I will create an embedded field that calculates the value, so any tips on executing that would also be appreciated. Many thanks for your consideration!

436
S
E
emschulze
asked in Survey Platform
display randomly selected N of R choices, where K of the R choices are excluded based on the answer to another question

We have a question, Q02, in which we want to display 5 choices randomly selected from 10 possible choices. Every respondent should see 5 choices. However, for some respondents, one of the 10 possible choices should be excluded based on the answer to a previous question, Q01. So for example, if the respondent answered "boy" to Q01, then the 10th choice of the 10 possible choices is removed before random selection. The respondent would see 5 of the 9 remaining possible choices. How can we implement this? If we gate the 10th possible choice behind display logic, it could still be selected as one of the randomly selected 5 choices, so that some respondents would only see 4 choices. We want to make it so that everybody always sees 5 choices.

152
vgayraud
QPN Level 6 ●●●●●●
D
dariomartinez
asked in Survey Platform
Prevent Multiple Submissions in a certain period of time

Hi everyone, I have a survey distributed with a QR printed in the purchase receipt. I’m trying to prevent multiple replies from the same user for a certain period of time (same day or a couple of days). However, it could be that the person places another purchase and wants to leave another reply. We want to allow that. Is there a way to reset the Q_BallotBoxStuffing after a certain time of period? I tried the option of the “RelevantID” and they are correctly marked as duplicated and I can reset it after 1 week. However, this does not prevent the customers from taking the survey as many times as they want. Thank you all!

800
D

Read Me: How to use the new Experience Community 💜

Michael_Cooksey
Administrator
1 month ago

Motivational Playlist

Terms & Conditions