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  • 3,115 Topics
  • 7,698 Replies

3115 Topics

Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform

XM Communi-tea Poll: How many customer experience surveys should you send? 🫖Poll

It’s time for an XM Communi-TEA poll! 🫖Tell us: How many customer experience surveys should companies send out each year?Choose from one of the answer selections, and tell us more in the comments! 

50626
Michael_Cooksey
Administrator
12 hours ago
M
Level 2 ●●
maybeLevel 2 ●●
asked in Survey Platform

Centred text not working with Classic layout

Hi all,I want to use the Classic layout for space reasons. But when I use classic layout, centred text doesn’t display in the centre of the screen, but on the left.All help appreciated :)

2
S
3 minutes ago
R
ritalguerra
asked in Survey Platform

Survey - Results Tab - Error

Hello! Does anyone know what the below error means? Everytime I open the Results tab, the below error appears only in some questions. Thank you!

2
rgupta15
Level 4 ●●●●
1 hour ago
V
Vsolbiati
asked in Survey Platform

"See more" button

How can I include a "see more" button in my question, where the respondent can click on the button and display more details about the question?

4
dxconnamnguyen
QPN Level 6 ●●●●●●
3 hours ago
M
Maryammfrd
asked in Survey Platform

Assigning users to the same survey

Hello, I am designing two survey designs for my experiment and users can fill the survey more than once. i want each user to be assigned to a survey design randomly. and I want them to be assigned to the same survey design(control or treatment) from then. How can i go about doing that. I appreciate any guidance. 

2
M
8 hours ago
R
RRobinson2191
asked in Survey Platform

Pipe A Multiple Choice question selection separately into a block

Good Afternoon, We are trying to take a question like :  Select which sports you have played:   basketball Soccer Swimmingand then Send those answers to a block of questions FOR EACH answer. Right now, I can only seem to get all selected answers for the block. Hoping I do not have to create a new block and for each possible answer and then branch out from there.. Help?! I am a total noob to Qualtrics so please excuse my ignorance.

2
R
9 hours ago
P
Level 4 ●●●●
parkie_0007Level 4 ●●●●
asked in Survey Platform

Text/Graphic Question - Padding / Round Corners

Hi EveryoneHope you’re well.The below is a simple Text/Graphic Question with a custom background colour.How do I round the corners of the question box. How to I increase padding to push the text IN and DOWN.Thanks as always :)

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P
Level 4 ●●●●
12 hours ago
N
Level 1 ●
NripendraLevel 1 ●
asked in Survey Platform

Import data in Qualtrics

"During the process of importing data from another tool into Qualtrics, I encountered some compatibility issues with certain question types. Specifically, when I imported the data into the survey that I had already framed in Qualtrics and used a CSV file as scripted, I noticed that it's not supported for multi-select and grid-type questions.Is there a workaround or any recommended steps to handle this issue so that we can effectively import and utilize the data in these types of questions within Qualtrics?"

1
A
Level 4 ●●●●
12 hours ago
A
Aparlier
asked in Survey Platform

Embed PDF in the body of my email

We have a need to embed a PDF information letter in the body of the email for our survey.  I am using the code below but the PDF will not display.  If I insert the code in the survey shows as expected. Does anyone know how I can embed the PDF in the body of the email.  I thought of exporting the PDF to a JPG but I have hyperlinks in the document. Any help much appreciated. <iframe width="700" tabindex="-1" src="https://piedmont.co1.qualtrics.com/ControlPanel/File.php?" height="500" align="middle"></iframe>

1
S
13 hours ago
A
Level 2 ●●
anletaLevel 2 ●●
asked in Survey Platform

Location from IP address after data collection

Hello,I would like to find out the location of my survey respondents using their IP addresses. However, the survey already ran on Qualtrics. I tracked the IP addresses but did not enter specific fields for their location. Is it possible after the data collection for Qualtrics to convert the information from the IP addresses into the location?Thank you very much in advance.

3
TomG
Level 8 ●●●●●●●●
14 hours ago
A
agrm
asked in Survey Platform

Has anyone build a survey as a Schedule template to schedule appointments or import data from a scheduling source? If so, please share information.

Client is using Qualtrics.  However, they use other source to schedule diabetic classes.  Client would like to import scheduling data into Qualtrics.

1
A
Level 4 ●●●●
14 hours ago
WilliamPeckUSNA
Level 2 ●●
WilliamPeckUSNALevel 2 ●●
asked in Survey Platform

Where should I cut-off "effect size" when reporting questions of Statistical Significance?

I’m doing a basic relate series of tests in Stats iQ. My setting is “Order by results of “Relate” analyses by statistical significance and effect size. I noticed today that it’s really “effect size” by which questions are ordered. So a question with a “strong statistically significant relationship” might come AFTER a question with simply a  “statistically significant relationship”, based on the effect size. All the tests are Chi-Squared (which I know nothing about ...) 🙄. The very first question has effect size .575, then it goes all the way to .311 which is also a “strong statistically significant relationship”. I noticed that p values are < 0.00001 for all “strong statistically significant” questions, but still, the effect size determines the ordering of the questions. My main question is - is there an effect size below which I can cut off when reporting to the user? All of my 17 questions have some statistical significance or some sort, so it doesn’t make sense to me to report a

6
WilliamPeckUSNA
Level 2 ●●
14 hours ago
U
UCLA_CD
asked in Survey Platform

Tracking number of responses (quota) with an open URL and without a contact list

Hello, I am trying to set up a system that will track the number of times someone has been entered in a survey by other respondents and then limit them to 3 entries. THE SITUATION:There is an open URL (anonymous link) survey.Someone takes the survey and enters someone’s name and email address. (could be anyone)I would like to count the number of times that specific person has been entered.I am using email address because we are all in the same organization and that should be a unique field that everyone will know and enter correctly and be the same for that person each time for the most part.Then change the behavior (survey flow, etc) once that person (email address) reaches 3 entries. MY IDEA SO FAR:I thought I could set up a workflow that added them to a contact list, but I cannot figure out how to then check that contact list and increment a quota of some kind for that email address. Qualtrics support said this had to be custom code, but I thought I did this before where I created a

0
U
14 hours ago
G
GregP
asked in Survey Platform

Creating a single survey that can be sent to multiple Brands based on embedded data

Hello everyone, Earlier this year I took over a CX program that uses Qualtrics, I haven’t used the platform before this. The current set up is that our Company surveys ~13,000 contacts each Quarter and consists of ~7 Brands (due to acquisitions etc), as part of uploading the contacts each one has the relevant Brand annotated. A single set of questions is used i.e. everyone gets the same survey, but to get around the Branding issue (logo and Brand name etc) each Brand has it’s own copy of the same survey with the correct Logo and Brand name included throughout.This makes changing/updating the surveys (or adding new Brands) tedious and a complete time-sink especially when linking data out via an api as well. I have looked into themes but couldn’t make any progress, I’ve also not got any significant coding/use of javascript experience.  I have had someone suggest to me that I link the appropriate Brand logos and names in a single survey using javascript from the embedded data but I don’t

2
dxconnamnguyen
QPN Level 6 ●●●●●●
15 hours ago
R
ritalguerra
asked in Survey Platform

Not able to translate my survey

Hello! I am trying to translate my survey from English to Portuguese but there is no progress, it just stays in the 0%. I have already tried to refresh the page, have also tried deleting the translation and adding it again, also tried waiting for some time and it is not moving. Any suggestions on how to solve this? Thank you!

7
Naman_Savla
QPN Level 4 ●●●●
20 hours ago
Z
Level 2 ●●
ZoeRoboLevel 2 ●●
asked in Survey Platform

Remove "Qualtrics Survey" in subject line for sent emails

Hello I have set up a workflow event that send an email if someone leaves their email address at the end of the survey. In workflow, the subject line looks like this: However, when this email is received, the email subject line has “"Qualtrics Survey" inserted at the beginning: Is there a way to remove "Qualtrics Survey" in the subject line, and replace it with our own company name?  thank you for your help! Zoe 

10
Z
Level 2 ●●
21 hours ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Survey Platform

Usage Tags visibility

Hi,I’m using the “usage tags” on the surveys created inn my system.I use them in the context of the approval process. One of the tags is how many responses they expect on the survey, so that before approving the release the approvers can analyze if it still falls within the licence, and anothere is how they plan to distribute (anonymous, mail, qr, ...) because if it’s mail then the approver knows they should check if the survey owner knows how to properly select the audience and email template.Up to now, most approvers were brand admins, and could access the Usage tags.However we also have some non-admin approvers now. But I cannot find a way to give them visibility on the tags that had been added to the survey they are approving.Does anyone have an idea on how I can make that info visible for the approvers?I did find that the tags are also visible from the Tools menu, but  this is greyed out for the approver…  

0
JoycaV
QPN Level 4 ●●●●
23 hours ago
B
BNTRYTRICS
asked in Survey Platform

Excel Extension

Looking for some direction on how best to set up a dynamic excel extension to feed data directly from Qualtrics to XLS. I have explored the Excel Task Extension (and the Google Sheets). While the Excel task workflow has the ability to feed new responses to the sheet, it does not seem capable to reflect other changes (e.g., if responses are changed in the survey data view, if the values mapped to the column are changed after the workflow has been set up, etc.—which will cause the workflow to 'break'). So, the question is what might be some other approaches? Ideally, the concept we are working towards is a direct and dynamic excel feed / extension that can reflect changes (i.e., think of how you can make changes to fields / add new fields in dashboard mapping that are then reflected in the actual dashboard—except we would want the excel sheet to be receptacle in lieu of the dashboards).The reason we want to do this is because there are certain formatting preferences and analyses that we

0
B
1 day ago
C
chloe_bee
asked in Survey Platform

Setting quotas for questions that use display logic

Hi XM Community,Quick question on setting up quotas for display logic questions:I have two questions I would like to use quotas for to ensure relatively equal distribution across the response options.For question #1, there are four response options with cross-logic quotas set at 30% per option. If participants select response option A in question #1, then they are shown question #2 using display logic. When setting up cross-logic quotas for question #2, I see that you have to set a total N for the quota and the percentages you input for each response option calculate their respective  sample sizes based on that total N.Here is the issue: Let’s say I have a total desired sample size of 100 for my survey. If I set the N for question #2 as the value of the maximum quota for the qualifying response option in question #1 (i.e., 30% of 100 = 30), what happens if fewer than 30 participants select that response option in question #1 and thus, see question #2? If this is the case, then the resp

0
C
1 day ago
Y
YHAG
asked in Survey Platform

Randomize condition versions

I have created the following experiment:The first blocks are general, and should be visible for everyone.The general blocks Then there are the condition specific blocks. They should be randomized so people should see:Translations B2 (short) followed by Answers B2 (short) and then Translations B2 A2 (extended) followed by Answers B2 (extended) followed by Answers A2 (extended)And other groups should see:Translations B2 A2 (extended) followed by Answers B2 (extended) followed by Answers A2 (extended) and then Translations B2 (short) and then Answers B2 (short)  They then all should see the reflection block: If I randomize the blocks, I cannot randomize the cluster of blocks (so eg Translations B2 & Answers B2) because the order gets mixed up.  I thought about making two versions and then linking those versions to each other and then randomize the order of cluster of blocks by clicking the qualtrics link.  I hope you can help me out!

2
dxconnamnguyen
QPN Level 6 ●●●●●●
1 day ago
B
buckeye_jay
asked in Survey Platform

Help with Survey Not Updating

I’m creating a survey, making a few edits after publishing it but before sharing it with respondents. When I make edits to the questions, they are not refreshing after I publish it.I have tried clearing my browser history/cache and have waited for several hours to see if the survey updates, but the previous version of the survey is still what shows when I access the survey URL.Has anyone else had this happen? Do you have any suggested solutions I can try? Thank you!

4
A
Level 4 ●●●●
1 day ago
R
Rohit1993
asked in Survey Platform

Qualtrics quota link

Hi All - Does the Qualtrics quota link also show the click balancing and percentages?

0
R
1 day ago
A
Level 4 ●●●●
ash123Level 4 ●●●●
asked in Survey Platform

Reliability of panel survey data

There is much debate on my team about the reliability of panel survey data. I have found that our survey scores tend to be much higher when conducted by panel, in comparison to our surveys that are directly sent to our customers via email. I’m curious to hear others’ thoughts on how trustworthy they think panel data is. And how do you combat false responses or bots when conducting a panel study? 

1
TomG
Level 8 ●●●●●●●●
1 day ago
S
Level 2 ●●
Sahar YameenLevel 2 ●●
asked in Survey Platform

How to extract data tables and graphs from the qualtrics survey

Hi,Can somebody guide on how to extract the data tables and graphs to an excel or word sheet from Qualtrics survey?  Kind Regards,

3
praveengeorgeix
QPN Level 4 ●●●●
1 day ago
M
Mattea123
asked in Survey Platform

Conditional formatting within an email trigger based on a score

I have an email trigger set up to report a variety of subscores from a survey. This email gets sent to the same person every time a survey is completed. Here is what the summary email looks like:Score A = 10Score B = 15Score C = 11 Each score has a different cut-off number (anything above that number is relevant). I want the score (which is being displayed in the email trigger using piped text) to either be highlighted red or the text color to be red if that number meets the cut-off. So, for example, if the cut-off score is equal to or greater than 11, the email summary above would instead look like this:Score A = 10Score B = 15Score C = 11 I am assuming custom code is needed to achieve this, and that I would need conditional formatting for each set of piped text (since each score has a different cut-off number). Please note that I am a total novice when it comes to html code, so please be basic in your instructions. Thank you!

3
Deepak
QPN Level 8 ●●●●●●●●
2 days ago

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