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Discuss Survey Platform solutions, best practices, & more.

  • 5,384 Topics
  • 12,872 Replies
5384 Topics
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform
Skeptical of Survey Data? Community Poll Open Now ✔️Poll

Are you or your stakeholders skeptical of survey data? Many are becoming increasingly skeptical of survey data, in terms of relevance, inherent bias, and retrospective views. How can a broader cross-section of distribution methods can improve this sampling? Do you have any examples of how broadening your sampling methods across multiple channels improved data quality and reduced bias? Has anyone done this analysis across your own internal or external customer base? Tell us in the comments how one can improve the integrity of survey results 🤔

2209
Michael_Cooksey
Administrator
6 months ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Survey Platform
Coming Soon: Public PreviewNews

Qualtrics will soon be launching Public Preview; an opportunity for our customers to use our most important new/updated product capabilities in production prior to full commercial launch. Capabilities released into Public Preview will be production ready code that has passed all Qualtrics security, quality and technical release bars. Customers who are on Qualtrics new simplified pricing and packaging plans or customers who actively used the feature in the Early Access preview program, and who may not yet have migrated to the new pricing plans, will be able to access features in Public Preview. We will notify customers of capabilities released into Public Preview through in-product notifications as well as Release Notes via XM Community. If you have questions about Qualtrics Public Preview you can contact us at public-preview@qualtrics.com For questions about your Qualtrics pricing and packaging plan, please reach out to your Qualtrics account team. 

1490
Michael_Cooksey
Administrator
6 months ago
C
Chopik
asked in Survey Platform
Extracting Info from a Trigger Email?

Hi, A bit of a weird idea, but: I have a group of people take Survey A where they describe a friend and provide their email address. I then set up an email trigger to send that friend Survey B to fill out (I figured out that part just fine). I’m hoping to somehow get a common ID number in both files so I can link them. Right now, I created an embedded data field “ID” in Survey A. I then had the email trigger paste that ID number into the email to a friend with Survey B. Right now, I’m asking that friend to copy the ID number into Survey B before they take it.  However, I’d prefer to make the process smoother (and remove the potential for error). Is there a way for Survey B to automatically grab the embedded ID number from the email that was sent? Ideally, this could be pasted in the data file somewhere. I figured I could maybe try to put an embedded data in Survey B but, alas, that doesn’t seem like the right way to grab a yet-identified embedded data from an email or Survey A to paste

10
C
7 minutes ago
D
Dukester
asked in Survey Platform
Import from OneDrive into an Import Data Project

I have seen lots of export questions but mine is  the opposite. I see in creating workflows I can schedule a check into a Google Drive folder. I’ve tested that and it works great. My work does not allows us to put certain things into Google Drive, however. My need is to do the above, but with a folder in OneDrive. I don’t see this as an option. If it can be done by signing into a Google Drive, it seems like this should be an option as well. Am I just missing it somewhere? 

281
jbk
Level 3 ●●●
28 minutes ago
D
danfaraci
asked in Survey Platform
Configuring Automatic Scoring, Attention Checks, and Detailed Data Tracking in Qualtrics

Can Qualtrics handle automatic scoring for quizzes, attention checks, and detailed response tracking?I’m setting up a study in Qualtrics and need help configuring the platform to handle specific scoring and data reporting requirements.Here’s what I’m trying to accomplish:Scoring for Questionnaires and Quizzes:Is there a way for Qualtrics to automatically calculate total scores for questionnaires (e.g., the OASIS) and quizzes directly within the platform? If Qualtrics can’t do this fully, what’s the best method to integrate post-survey calculations using Excel?Scoring Attention Checks and Video-Based Questions:For attention checks and video-related questions, I need Qualtrics to record whether participants answer correctly (similar to how it scores quiz questions). Is this possible, and how can it be configured?Improved Clarity in Excel Exports:When exporting data to Excel, I’d like column headers to include descriptive labels for each section, such as the Likert scale headers. This wou

91
jbk
Level 3 ●●●
44 minutes ago
C
ConradW
asked in Survey Platform
Issue with button font size

I tried creating a new message for the text that appears in the Next button, and saving it to my library. While the update does apply, it seems to display all the HTML (or whichever programming language?) with the button text. It does this whether I change just the text size (which was my aim) or also update the font as well. Does anyone know how to fix this issue? I saw an image in an old post with this same problem from 5 years ago, so I’d guess it’s some sort of persistent Qualtrics issue. It looks like this: 

362
C
11 hours ago
S
Level 2 ●●
sally_Level 2 ●●
asked in Survey Platform
Scoring project blocks linked to library blocks

My survey project is using question blocks that are linked to corresponding library blocks. When I go to set-up the scoring in my survey project, it says that the blocks are "locked" and I'm unable to select any of the questions to include in a score category. Is there a way around this?

294
S
Level 2 ●●
15 hours ago
P
P.Jinda
asked in Survey Platform
Integrate AI Chatbot into survey

Has anyone successfully integrated an AI-powered chatbot, such as ChatGPT, Google Bard, or Microsoft Copilot (formerly known as Bing), into a survey? My survey involves participants interacting with an AI-powered chatbot before answering a question.Could someone guide me on how I can achieve this? I would greatly appreciate it.

18229
S
Level 1 ●
21 hours ago
L
lsricks
asked in Survey Platform
Undefined question when importing .txt

I am designing a survey with a large number of nearly identical Likert scale questions. Because it would be arduous to copy in every question, especially because the survey is still in the works and the format may change before final deployment, I wrote a script that turns a spreadsheet with the questions into a .txt file in the format outlined here so that I can import them into the web builder all at once. It seems like the generated file is syntactically valid, and it imports *almost* correctly (the question types, formatting, etc. are correct). However, the question text on all of the imported questions is set to “undefined” rather than the correct text from the imported file, so I would still have to go into each one and copy the question text from my spreadsheet to make the survey useful.There are two things that I think might be responsible, assuming my syntax is correct. First, some of the question text is in Cyrillic (the survey is for a study of Russian language acquisition)

222
L
1 day ago
rochak_khandelwal
Level 4 ●●●●
rochak_khandelwalLevel 4 ●●●●
asked in Survey Platform
Measuring real world behavior

Hi everyone,I need to match data from an online survey (part 1, done through Qualtrics) with a real-world action by the survey respondent (part 2). The platform for real-world action is flexible. It can be making a donation (say through a website accepting USD), signing an on-line petition, etc. Can anyone tell if it’s possible to match the online survey respondents with their real-world action (singing in case of online petition or amount in case of donation). The context is a global carbon tax project.  Thanks for your help.

415
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
D
Level 1 ●
defmayLevel 1 ●
asked in Survey Platform
New explanation to my problem (it may be Custom code but I am not sure)

I'm currently experiencing an issue with the piped text values in my Qualtrics survey, specifically related to dynamic responses. The issue arises when participants choose their preferred free music service. Instead of displaying "YouTube Music" (which some participants select), the survey always shows "Spotify (free)" as the value for the "FreeService" field. This problem is occurring in the "Device Switching Reminder" block, specifically in question Q866.I have verified that the question IDs are correct and that the piping setup appears to be configured properly. Despite this, the value being piped is incorrect. After working with Qualtrics Support, they suggested that the issue lies within the custom JavaScript code used in my survey, which seems to be blocking the proper value from being piped in.The support representative tried several debugging steps, including placing the relevant questions side-by-side and modifying the piped text values directly. However, no changes to the pip

332
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
L
QPN Level 1 ●
Livia_DQPN Level 1 ●
asked in Survey Platform
Dynamic privacy link based upon country and not only language.

Hello everyone,I am looking for an idea or solution to the following problem:I have to create a questionnaire in 5 languages and insert a link to the privacy policy. The problem is that one language can be associated with several countries (e.g. French for both France and Belgium).What is the best way to configure the question type Text / Graphic to meet this requirement?I thought about using a Piped Text via Survey Flow, e.g.: if language is FR and country is BE then the Embedded Data ‘link_privacy’ is ‘<a href=’https://test/fr-be/privacy‘>Politique de confidentialité</a>’, but this is not a robust solution. I could have the browser set to English and visit a site in French, at which point logic would dictate that the text above would be written in French instead of English.An alternative I have considered is to create many texts/graphics, one for each language+country combination, and set up the display logic. Then I would have the translations in various languages and th

444
JoycaV
QPN Level 4 ●●●●
1 day ago
D
Level 1 ●
defmayLevel 1 ●
asked in Survey Platform
Dynamic responses

Hi I’m trying to setup dynamic responses based on the users choices throughout my survey.Ai is saying: (after doing some initial testing)Specifically, the value for "FreeService" is showing as "Spotify (free)" instead of "YouTube Music." The expected behavior is for "YouTube Music" to be the value for the "FreeService" option. I've verified that the question IDs (QID559, QID560, QID818, QID830 etc) match the correct questions, but the incorrect value is still being fetched. Maye it’s the piped text values not correctly set up or something else in the survey setup (i spent a lot of time making the different choices), so it’s really hard to understand why it isn’t working.If anyone needs more info about the survey, please let me know :)Luke

262
jbk
Level 3 ●●●
1 day ago
K
kuzay
asked in Survey Platform
Question not appearing in survey

Hello Community,I’m having a block of questions fail to show up in my survey flow no matter what I’ve tried, and despite all other solutions I’ve seen online. This block, the “Ranking question” block, uses a Loop and Merge table, which loops based on a single selection from an earlier hidden multiple choice question. The choice for the hidden question, in turn, is set with a this.setChoiceValueByRecodeValue() function: The console.log() shows the base_row_divided value correctly in the console. This is a single numerical variable corresponding to the recode values in the hidden multiple choice question). Nonetheless, the “Ranking question” block will not show up later in the survey. Perhaps the this.setChoiceValueByRecodeValue() function isn’t setting the choice correctly in my hidden multiple choice question?  Has anyone experienced this or know of another solution?(More context, so you know what solutions I’ve tried)- I don’t think it is a survey flow issue: after a branch, the parti

292
Nam Nguyen
QPN Level 8 ●●●●●●●●
1 day ago
D
danfaraci
asked in Survey Platform
Setting Up Automatic Follow-Up Emails in Qualtrics

Is there a way to set up my Qualtrics survey to automatically send follow-up emails to participants for Survey 2 after they complete Survey 1? I understand this may require collecting participant emails, but I am prepared to ensure data collection remains IRB-compliant.

637
Michael_Cooksey
Administrator
2 days ago
U
UNorman
asked in Survey Platform
Unauthorized library reference in survey import

Hello,I'm encountering an error when trying to import a QSF file into Qualtrics. The error message reads: "Unauthorized library reference in survey import."Could anyone provide guidance on what might be causing this issue and how I can resolve it? I'm not sure if this is related to permissions or a specific setting in the survey libraries.Any help or suggestions would be greatly appreciated!Thank you in advance.

222
U
2 days ago
SandraH
Level 2 ●●
SandraHLevel 2 ●●
asked in Survey Platform
Extracting day of the week and month name as embedded data from answer

I have a question in a survey asking the date of the class. I have the default choice as today ${date://CurrentDate/SL} How can I create an embedded data field for the Day of the Week and Month name from this response?

1153
Q
2 days ago
K
Level 2 ●●
kubatoLevel 2 ●●
asked in Survey Platform
Real-time processing of individual responses with R code in Qualtrics workflow

I understand that Qualtrics allows survey data to be analysed collectively for all participants under Data & Analysis → Stats iQ → Advanced → R code.However, I am interested in analysing responses individually, as they are submitted, using R code. The process would work as follows:A participant completes the survey. As soon as the response is submitted, it is processed using R code to generate a PDF report. This PDF report is then attached to an email in a Qualtrics workflow and sent to the participant.Is such a workflow possible?Currently, I download the data, identify new responses, run the code, and send emails manually. I thought it would be more efficient to automate this.Thank you.

171
Nam Nguyen
QPN Level 8 ●●●●●●●●
3 days ago
N
Level 3 ●●●
Neha TankLevel 3 ●●●
asked in Survey Platform
URGENT HELP NEEDED IN LIVES SURVEY - Javascript not working

We need urgent help regarding a survey that has been running fine since yesterday but is NOT working fine now. It would be great if you can give your guidance and help fix it.In a multiple choice question (one value can be selected), via JAVASCRIPT, the NEXT BUTTON is hidden and on click of any of the options of the question, it proceeds to the next question. The code is as below: This was working fine till yesterday and today it has stopped working.Please help. Regards,Neha Tank

15218
TomG
Level 8 ●●●●●●●●
5 days ago
A
amontealegre
asked in Survey Platform
exporting dataset before "prepared dataset is generated"

I am downloading a large number of Qualtrics datasets as a backup.When I navigate to the “Data & Analysis” tab, it sometimes takes a while for the “prepared dataset” to be generated. However, I’ve noticed that it’s possible to export the dataset before it’s fully generated (which I assume refers to the visual display loading), and the exported file seems to be complete. My question is: is it safe/fine to export the datasets before they are fully generated? Thanks!

181
Nam Nguyen
QPN Level 8 ●●●●●●●●
5 days ago
jbk
Level 3 ●●●
jbkLevel 3 ●●●
asked in Survey Platform
Why embeddded data is not translated

Hi Community, I have multi choice question type. Respondents will be taking the survey with their preferred language.When I try to store the response to an embedded data,  its not getting translated automatically in English. 

373
vgayraud
QPN Level 5 ●●●●●
5 days ago
T
Level 1 ●
treimtLevel 1 ●
asked in Survey Platform
Pass embedded data to the Offline app

Is there a way to pass embedded data to the Offline app? We will be conducting an onsite survey (using iPads and the Qualtrics offline app) at several locations and dates and want to make sure we keep track of which response comes from which site.Is there a way to pass embedded data to the offline app? (Different values for each site)Or is there some better way to achieve our goal?Thanks

223
vgayraud
QPN Level 5 ●●●●●
5 days ago
D
danfaraci
posted in Survey Platform
Introduction

Hello everyone!I’m currently conducting research at my university here in California and just wanted to introduce myself. I’m excited to be part of this community and to dive into using Qualtrics for my project. As I get deeper into the research process, I’ll likely reach out for help and advice, so thank you in advance! Looking forward to connecting and learning from everyone here.Dan

576
D
7 days ago
J
Level 1 ●
JillWrightLevel 1 ●
asked in Survey Platform
Query String Data Not Populating

Good morning. I am using the same survey for multiple partners. Our partners will complete the survey multiple times in a given year, so I want to differentiate the data based on partner, year of the survey, and survey number (1, 2, 3, etc). I am using External Data Reference to identify the various partners and query strings to identify the year and survey data. In testing, all of the data came through in the results through the URL. However, a partner just used the data LIVE and neither the year nor the survey number appears in the data. Any ideas what I did wrong? https://EXAMPLE.com/jfe/form/SV_asdfjklqwuio?ExternalDataReference=0&Year=2024&Survey=1EX: In testing, the data fields from a URL like the one above populated as: EDR = 0; Year = 2024; Survey = 1However when a partner actually used the link, the results appeared as: EDR = 0; Year = (blank); Survey = (blank)

515
Nam Nguyen
QPN Level 8 ●●●●●●●●
7 days ago
M
mp2196
asked in Survey Platform
How can I freeze the top row in a matrix question?

Hi Qualtrics users, I have a survey which contains matrices with a lot of rows. I would like to freeze the top row (with the answer options) so that when participants scroll to the lower rows, the answers remain. Can anyone help me with this? Thanks so much.

273
vgayraud
QPN Level 5 ●●●●●
7 days ago

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