Survey Platform

I need to build a workflow that sends three reminder emails based on a respondent’s survey completion progress. The reminders should only be sent if the respondent is still incomplete at the time the reminder is due, not at the time the workflow is triggered. Here is the exact logic I want to implement:When a respondent starts the survey and a response is recorded, the workflow should wait 48 hours. After 48 hours, the system should check the respondent’s current survey progress. If progress is still <100%, send Reminder Email 1. If the response has reached 100%, do nothing and stop the workflow for that respondent. Then wait 7 days after Reminder Email 1. After 7 days, the workflow should check progress again. If progress is still <100%, send Reminder Email 2. Otherwise stop the workflow. Then wait another 14 days. After this period, check progress again. If still <100%, send Reminder Email 3. Otherwise stop the workflow. The issue I am facing is that in Workflows, when

I am having a usecase for which I need to tigger emails for incomplete response, but the condition is workflow should trigger after 48 hours of response recorded. Is there any way to do it ?

Hello Qualtrics Community, I'm new to qualtrics and I'm working on building a survey. However, I'm not sure if what I am wanting to do is possible. The first thing is that I'm trying to dynamically display images and image/question-specific metadata. From a .csv containing 1000+ questions and their labels, I want to create questions directly from the .csv and essentially import the corresponding image, image metadata, and other related information (rather than doing it by hand). Alternatively, I was wondering if it is possible to create all 1000+ questions programmatically and then deploy static questions in a random order in the survey. The second thing is dynamic typing into a field. I have ~4000 possible answer choices and dropdowns/multiple choice would be too cumbersome. Some of these answer choices are synonymous with one another so it would ideal that they would retain that synonymy behind the scenes. Essentially when a user begins to type in their answer to the question, a list

Hello! I am the Qualtrics Brand Administrator at a university. Due to budget constraints, our university has decided not to renew the Qualtrics license. Our license will expire on January 2, 2026. Some of our users have surveys that will run until December 31, 2025.January 1, 2026 is a public holiday, and many people will also be on leave on January 2, so they may not be able to log in and export data in time. For this reason, I contacted the Qualtrics Support Team to inquire whether our users would still have a specific period after the expiration date to export data. I was told that there would be a 45-day period after the expiration date during which users could log in and retrieve their data. However, when I confirmed this with our Account Director today, I was informed that after the expiration date, users would no longer be able to log in or retrieve data, and we were asked to ensure that our users back up their data before the expiration date.These two completely different answe

ContextI’m working on a Qualtrics implementation where users access the platform through Single Sign-On (SSO) integrations. Within this setup, we have multiple user groups and access levels that determine which dashboards and tickets each person can view. The ChallengeWe currently have two main user types — one tied to a specific branch, and another that oversees multiple branches within a cooperative-like structure. Recently, a third type of user emerged: a “Shared Guardian,” responsible for more than one cooperative.To support this new type of user, I need to adjust the ticket group rules so they can correctly include these users based on specific metadata attributes. What I’m Trying to SolveI’m looking for the best approach to update or extend the existing logic in Qualtrics to: Dynamically include these “Shared Guardian” users in the correct ticket groups; Ensure the rule structure remains stable and scalable as new user configurations appear; Maintain security and correct data

Hello, I am presenting 80 images in random order one after another in a single page using Loop and Merge. Is there a way to take a break after presenting 40 images displaying on the screen “Please take a break and press next arrow when ready” and them resume the survey from where I stopped?Thanks in advance. 

I’ve always used a custom “From” address for my distributions, but recently I can’t send any unless I use the predefined Qualtrics address (noreply@qemailserver.com).If I try with my custom address, I get an error and the distribution won’t launch.Has anyone else experienced this? Could it be a system bug? It’s been happening for several weeks now.Thanks in advance!

We are creating a user deprovisioning/deletion policy and looking to see what everyone else does. We have hit our user seat limit multiple times. How do you manage regularly deleting inactive user accounts at your company?Here is some relevant information I’ve learned and the associated problems:Deleting a user can be done via the API:This deletes any contact lists the user has Survey workflows and library messages stay, so existing surveys don’t break. Surveys don’t get deleted but float in space. Concern: Surveys need to be transferred manually in the admin console (by design; I checked with Qualtrics support), and some of my users have over 400 surveys. Exception: you can call the update survey API to update an owner - but have to make this call for one survey at a time and using the current owner’s API key…. so first you have to assign everyone at the organization an API key…. and figure out where the survey needs to go…. Here is what we are thinking and the associated problems:We

How can I perform mathematical operation within Qualtrics and pipe that in question title?

Hi everyone, I am using Qualtrics for the first time. I was given PDF and Word files for necessary questionnaires, but when I tried to import those files to Qualtrics it says the document type is incompatible. Is there a way to turn them into .txt format and import or should I manually type in all the questions?Much appreciated if anyone can help!

Hello all, I am trying to pipe in the 2nd highest ranking from a ranking question. Wondering if anyone can provide assistance. TIA.

I launched a survey with three questions yesterday, asking respondents to input the time they spent on certain administrative roles.  The question type is “Form Field”.  Question 1 has 5 fields, Question 2 has 3 fields and Question 3 has 10 fields. On the Result page, the first question shows an error message:  “An unexpected error has occurred”.  In addition, the respondents’ input to this question is omitted when the survey data is exported.  Luckily, I can still see respondents’ input to this question one by one if I click “View Response” in the Data & Analysis page. Why is that?  I want to fix this error, otherwise, data of Question 1 will not been reflected in the exported spreadsheet.  Would you please help? Note: There is no such issue with the remaining two questions.  

Hello everyone, is there a way to get Salesforce contacts updated after a survey has been sent to them?The distribution of the survey happens automatically through a message trigger in QX. When a contact gets added to the QX list, a specific survey will be sent to them. The goal is that our agents get the info, if an email with that survey has been sent to a customer. If the customer got one, but hasn’t participated (which we would know as there wouldn’t be a created record in Salesforce with the response), our agents would have the option to reach out to them.Is this possible? Thanks in advance!

Hi,In the Audience Management program, there is a Panel Invitation Survey.Is it somehow possible to show a message to the respondent when they fill in an email address that is already a member of the panel? So that they don’t need to fill in the registration again. Some people just forget what they subscribed to already in the past :) I tried using the Authenticator, but I would actually need an “opposite authenticator”.Because now, when using the authenticator, when I fill in a new email address, then I want the respondent to be able to continue to the rest of the survey,but with the authenticator, they get a red error message indicating “too many login attempts”. Even if we customize the displayed message to “you are not a panel member yet, please continue your registration” instead and put the “Maximum authentication attempts” to 1, there is still that in-between screen with the message in red...

Hello! I am trying to program a gabor granger study manually in the survey platform (without Qualtrics' specialized gabor granger tool). My survey logic is incredibly complex to the point that I do not think it is feasible I will be able to program all the permutations needed based on how respondents answer a question. I have 3 products with 10-12 price points each. Per best practices, I need to randomize the starting price point, and then randomize price points after, based on their previous response until the respondent gets to the max price point they would pay.If anyone has advice or sample survey logic of how they've done this in the past, I would be forever grateful!!Thank you so much!

Hello - I have a stakeholder asking for survey that allows team members to nominate other team members for our annual awards. We have 10k team members so having a dropdown list is not going to work. In the past we’ve tried loop and merge with free text box but that made the export beyond rough. As a respondent I could nominate 1 person or 20 people or even 100 if I really wanted too. Thoughts on the best way to structure the survey so that when we export the results it’s not difficult to compile?TIA, I appreciate the assistance!

Hi,We are trying to set up SSO in our organization in Qualtrics.Below are my queries:In Authentication tab, I came to know there is a check box which when enabled,  automatically creates a user in Qualtrics. I am not able to locate the checkbox. Does it need to be enabled by Qualtrics ? For those users who do not have any other role of dashboard or survey provided to them, I would like to display a message and a link to survey to raise request. Now I know this can be achieved by having a custom dashboard link with customized message. Is there any standard messaging mechanism for this ?Thanks in advance.Neha Tank

Has anyone noticed that the Qualtrics user types for example “Participant” are no longer allowing users to view the XM platform or their dashboard projects? All of a sudden, all they can see is Manager assist when we have been using this default setting for years. They are saying we have to edit it per user instead of at the user type level even though we never made any changes (we cant it is grey out)

Hi community,Is there any way to record incomplete survey responses when the survey has only one page?I already tried adjusting the Incomplete survey responses settings in Survey Options — selecting: “Record” Timer starts from “Last time they edited a response”   However, when the survey has only one page, Qualtrics doesn’t seem to record any incomplete responses (no entries in Responses in progress). It only records after the respondent clicks the button to change page.Has anyone found a workaround for this?Thanks in advance!

How do I make it so that authenticated participants (i.e., from a contact list) can use the same link (with an embedded userid on the end) to do multiple responses? More specifically, Imagine survey “mood” is presented on multiple different days across several weeks. The same survey is used each time (i.e., the URL does not change) and the userid suffix is added in order to authenticate. So, participant 11002 would do “mood” survey on days 2, 4, 6, 8, 10, 12, & 14. Would adding another suffix work? For example, adding a “wave = 1” for the URL on day 2 and “wave = 2” for the URL on day 4… I just don’t want to have participants receive a message saying that they have already completed the survey (which we have on purpose for other (not “mood”) surveys in the study). 

I have a multiple-choice question with options 1 to 10 and want labels over 1 and 10 like how we have NPS question. Can someone help me with the custom code? I tried to add text over the first and last options, but the format is not looking good

Hello,I want to know if this option of the authenticator has a duration of the “prevention” or is it permanent?Thanks

Hi everyone Our team at Pirai AI has developed a free CSV Comparator Tool to help the community easily validate and compare SDS or supplemental data sources before uploading new versions in Qualtrics.Whether you're managing directory updates, dashboard data, or external data feeds — this tool helps you see exactly what’s changing before you upload.🔍 Try it here:🌐 Web Tool → https://piraiai.com/pirai-csv-comparator🧩 Chrome Extension → CSV Comparator on Chrome Web Store✨ Key Features: Compare up to 100,000 rows instantly Detect new, missing, or modified records Field-level change tracking Auto-detect ID/email fields Export detailed difference reports 100% private & secure – data stays in your browser Perfect for: SDS or directory version comparison Data validation and quality control Auditing and research data review Hope this helps streamline your data management workflows!Would love your feedback or feature suggestions. 🙌— Team Pirai AIEmpowering XM professionals

Hi,  I am facing issues with translation for Powered by Qualtrics URL. The URL opens up in English irrespective of translation added, this is potentially creating issue where strict translation is needed.  Can this be raised as Qualtrics Feature request for survey product?  Any help would be much appreciated! Thanks, Megha Koli

Am interested to find out some clever ways to go about achieving the conditions for a candidate survey to be sent. Hopefully someone on here has done something very similar or identical. 😅Survey to be sent to:for each application, anyone who has been in both Phone screen and Decline later buckets for each application, anyone who has been in both Phone screen and Offer accepted bucketsCurrently, I have a report set up that tells me the date/time a candidate entered entered a bucket and has a row for each bucket. This report is cumulative so the number of rows only ever grows.i.e. if Bob enters phone screen on 26/10/2025, the report that runs at 10pm on 26/10/2025 will have 1 row. Then if Bob enters decline later on 28/10/2025, the report that runs at 10pm 28/10/2025 will have 2 rows (Bob in phone screen and Bob in decline later).The report above can also be modified to be non-cumulative which means that in the same example, Bob will have 1 row in both the 26/10/2025 and 28/10/2025 repo