Wow- I'm very surprised to read you have been recognized with the Silver Stevie Award winner for ‘Best Use of Technology in Customer Service’ - I have had the WORST time signing up for qualtrics for our research program. I've been mis-guided on which license to purchase, and spent the past 3 weeks trying to find SOMEONE from your group to respond without re-directing me to some static page. I've reached out to 4 people now / teams - all I need to do is change my license settings. one would think you would be able to do this on your own, but even with the "help" from your tech team- we're unable to do something as simple as this. I've had issues with your support in the last - 5 years ago- but this has been the worst by far. I can't believe you can run a business with such poor support and these artificial limits to basic accounts without the ability to upgrade easily. I'm looking forward to when another company provides a similar platform with better support. I typically don't write th
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