I am experiencing TERRIBLE (non existent support). My first interaction was regarding my licensing, which took time to be loaded to my profile. I received a disdainful reply back several days after my query. Telling me that if I looked on my profile I would see it was loaded. "Sure, I picked that up myself after a few days!". I have sent 2 subsequent sales queries regarding a specific question type I need access to (which I am prepared to pay for). I receive the automated response back saying I will hear from someone. Nothing. The last query was logged on 16 April. I try access the support site and I get 404 errors with both Chrome and Edge. I have NEVER experienced such poor support from a tech vendor - let alone one that is supposedly committed to customer experience. Very bitter taste. If I don't hear back from you today, please just refund me. My sense of distributive justice has been pushed to the limits.
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