I have been trying to get a resolution to my situation since the middle of November, 2023. After I paid for an upgraded account I no longer was able to access it. I reached out to customer service, finance, etc. and found no resolution. When it became apparent I was not going to get the timely resolution I needed, I sought to get a full refund and to have my account closed. In the meantime, I created a second, completely unassociated, paid account. Everything was working as it should with the second account...until Qualtrics refunded the money on my second account and downgraded it to a free account, when they should have done this action on the first account that I could no longer access. Per the recommendation on the refund invoice, I have reached out to the Invoice Department four separate times, while Cc-ing the two account executives for my account, with no response from anyone. So now I am in the situation where I’ve paid for an account that I can’t access (the first account) an
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