Hi - i also faced a similar situation. In researching this further, this could be related to a new feature that Qualtrics is rolling out soon. In the product updates under "in preview", they mention a feature of looking up to the "grand parent". The description is such: "The EX product currently supports comparison resolutions relative to self and the parent of the user. This adds support for resolving to the “grandparent”. " What I don't know is how they define the grand parent. Is that two level look-up only? Or is the grandparent the top of the hierarchy? https://www.qualtrics.com/product-updates/?solution=ex&date=2019-June
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