I've been able to get some more answers on my end, particularly on passing through the requesters email. All of our ZenDesk tickets that we've passed through show up as coming from our ZenDesk Administrator. I've been able to pass through the requesters email in the body of the ZenDesk ticket, but as the actual ticket requester. However, we did find a workaround where the ZenDesk agent can click a "change" link to change who the requester is and copy and paste the email address and then reply to the customer directly from that ticket. Hope this might help.
Hi dHoleman, Have you gotten resolution to your question? I am trying to do the same thing and am struggling. Thanks
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