I had exactly the same issue. Contacted the support team and they solved it by telling me to make sure that the survey language and the message language are set to the same thing. Mine was English UK and English US so they were not consistent. Once I changed both to the same language it worked.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
