I am trying without success to have Zendesk send a survey to our users via a trigger event. Qualtrics documentation is inaccurate and incomplete by their own admission. They also do not provide any end to end working examples so I have no model to validate against. I have been working with their support team but to no avail and I keep getting pointed to the community so here I am. I have a few questions and I am hoping someone can answer and that might help me get this working: 1. How do I pass Zendesk fields such as ticket.requester.email and other items to the survey so they can be used. 2. How do I add fields properly and use the JSON body if they are relevant and related Any guidance or working examples would be greatly appreciated.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.