Topics started by robin234 | XM Community

Topics started by robin234

1 Topic

robin234
robin234
asked in Survey Platform (Before March 2021)

How to generate and action or trigger from non-response

HiI am planning to design a survey with different treatment conditions.For the design it is important, that each participant answers (because it is a cascade design).So if one participants does not answer, it would be nice to automate that the email is resent, not to the same participants as a reminder, but to a new participants (based on some qualification/autheticators).Is it possible to achieve this through trigger/ action or something else.Ideally I would ne an action where it says "Send new email if respondent did not answer within xy hours".If not, I guess the only solution would be to use the API and use a third provider for mailing?Thanks a lotRobin

0
robin234
3 years ago

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