Topics started by Samantha_Jo | XM Community

Topics started by Samantha_Jo

1 Topic

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Samantha_Jo
asked in Survey Platform (Before March 2021)

Troubleshooting SMS Distributions

Hello,I am having an issue using the SMS distribution and/or contact list feature The SMS messages I am sending to participants need to contain an individualized PIN. I use the external data reference feature within the contact lists to link the PINs with each phone number. When I send the SMS distributions, I used the embedded data feature so that every person should receive their own individualized PIN. However, when the SMS messages are sent, some individuals successfully receive their PINs while others just see 'blanks'.The SMS message is below. There does not seem to be any pattern for which individuals did not see the survey link. ____________________________________________________________________________________________________________________________________________Greetings from [name],[Org_1] has hired [Org_2] to conduct its annual survey. The survey takes 15 minutes and your responses are confidential. Click the link below and enter your PIN to take the survey.PIN: ${e://Fi

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LaurenK
Qualtrics Employee
3 years ago

Productivity playlist

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