Hello all,I've mapped data from a CSAT survey (sent to end-users) to an NPS survey (sent to B2B decision makers). The common identifiers between these two data sets are the account ID and the country which the response comes from. So concretely, it should look like "ABC Company has an NPS of 30.0 and a Top-2-Box CSAT of 80% in Australia, the US, Poland and India". I'm trying to solve for two issues:I'm in the NPS dashboard and have access to fields in the NPS survey that are not available in the CSAT survey. Yet, I'd like to use the fields that apply to account IDs (e.g. account segment) from the NPS survey to filter both NPS and CSAT data in the dashboard widgets. When I try to do this, I only get data for NPS. Is there a workaround?I'd like to show the results on the scatter chart with NPS score (not single LTR responses) as the x-axis and CSAT scores (not single CSAT responses) as the y-axis, by account ID and not by respondent. I don't manage to do this with the scatter plot chart
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
