We recently purchased Ticketing, Role-based Dashboards, Stats iQ and XM Directory and I'm looking for help putting together a project plan. I'm working with a consultant, but he does not work of a project plan. I need help organizing the implementation and roll out of the new features over the next few weeks. I am the only person at my company that works with Qualtrics, so I don't have anyone to help. If you have any documents you can share (timeline, project plan, roll out plan, etc.), it would help tremendously. We are using the Customer Experience platform to conduct customer and patient surveys. We average approximately 5,000 responses per month, and have been using Qualtrics for 2 1/2 years. We send email and text invitations, and collect surveys in the field using the Qualtrics Survey Offline App on tablets. We receive more tablet responses than any other. Please contact me if you have any info you'd be willing to share. I've been using Qualtrics software since 2006, and woul
We are a healthcare company that is using the Qualtrics offline app to collect feedback from patients nationwide. We ask patients to take a survey on an Android tablet at the conclusion of their exam (Xray, MRI, CT, PET-CT). Our issue is that we have a few sites that are very high volume, and we want to limit the number of responses we collect from those specific sites. Unfortunately, quotas are not supported by the offline app. When the responses are uploaded from the tablet, they are recorded and count against our response limit even if deleted. We're looking for suggestions on how to limit the number of responses from these few high volume sites. We would prefer not to tell patients that we can't take their feedback, but we need to control the number of responses. We also want to avoid having our field personnel pick and choose who to give the survey to. We would prefer a technology solution within the CE platform to meet this challenge, but we are open to other suggestions. F
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