Topics started by K_C | XM Community

Topics started by K_C

1 Topic

K
K_C
asked in CX Dashboards

Vocalize - Text Topics

Hi All, I mapped my text topics from a survey project to my vocalize dashboard, according to the guidance in the 'What are text topics and how can I use them in Vocalize?' FAQ. They seem to have mapped okay and are usable. However, when I create a line chart of text topics over time, it seems to only be giving me the count of exclusive text topics. Basically where a response only has ONE text topic assigned to it. However, many of my responses will be assigned more than one text topic in the survey project area. So for example, If I had the following responses: 10 - 'apple', 6 of those were 'apple' but also had 'banana' - the chart would display the count for 'apple' as 4, counting only the responses where it doesn't have another topic assigned to it. I decided to replicate the text topics I had in the survey project and manually add them to my vocalize dashboard. This produced a chart I need, with the overall count of a text topic. So with the above example. the 'apple' count w

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PeeyushBansal
QPN Level 6 ●●●●●●
5 years ago

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