I am being asked if it possible in our mobile app to collect user input inline in the app and return the results as survey results. In other words in our mobile app use our buttons and ux controls to gather input then map and pass that back as a survey results. We want to avoid leaving the flow of the app. Any advice, pointers, thoughts would be appreciated.
I am trying without success to have Zendesk send a survey to our users via a trigger event. Qualtrics documentation is inaccurate and incomplete by their own admission. They also do not provide any end to end working examples so I have no model to validate against. I have been working with their support team but to no avail and I keep getting pointed to the community so here I am. I have a few questions and I am hoping someone can answer and that might help me get this working: 1. How do I pass Zendesk fields such as ticket.requester.email and other items to the survey so they can be used. 2. How do I add fields properly and use the JSON body if they are relevant and related Any guidance or working examples would be greatly appreciated.
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