Topics started by lfzn | XM Community

Topics started by lfzn

1 Topic

L
lfzn
asked in Integrations

Email fails inconsistently

I am having trouble with emails that fail inconsistently -- no rhyme or reason from what I can tell, and it seems to be a bug. Within Actions/Reporting Tab, all tasks say "completed", but in fact the emails only send 10% of the time. I would greatly appreciate community help! The survey is considered essential research, as it is part of a hospital response for COVID and needs to be implemented immediately. I have sent 5 emails to Qualtrics with only one response that was of no help. I then just spent an hour on the phone with Qualtrics support -- no resolution -- they said they need to send it to an engineer and they have no idea when that person will get back to me. Given my urgent needs, I am hoping a community member may have experienced this and know a solution / work around. I could try this as an email trigger -- but Qualtrics' support website seems to suggest this is deprecated, or less stable than Actions with an Email Task, so I am hesitant to change things. I ca

0
MatthewM
Level 6 ●●●●●●
4 years ago

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